Student Success Manager Jobs in Georgia (NOW HIRING)

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS.

Expected hours of work per week: 10-20

Work Location & Hours: Center for Student Success: Monday-Friday 8am-5pm and Study Hall: Monday-Thursday 6:00-9:00

The English Language Learner Resource and Support Assistant is a student worker within the Center for Student Success who provides academic and relational support to students who are continuing to develop English proficiency. This role focuses on walking alongside students as they navigate coursework, communication, and campus life in English.

Qualifications for Position:

• Ability to communicate clearly and patiently with students who are developing English proficiency.
• Sensitivity to cross-cultural communication and diverse educational backgrounds.
• Patience, creativity, and adaptability to explain academic concepts in multiple ways.
• Clear communication skills with supervisors, students, co-workers, and professors as needed.
• Administrative skills and organization.
• Base knowledge of Google Drive, Sheets, Forms, Calendar, and Gmail.
• Personable and approachable disposition to interact with students in a supportive role.
• Time management to be able to show up to shifts on time and scheduling with students.
• Discretion to maintain the privacy of students and interactions.

Expected Duties and Responsibilities:

• Provide a supportive and welcoming environment for students adjusting to college life in English.
• Meet regularly with assigned students to provide academic support.
• Assist students in understanding assignments, syllabi, and academic expectations.
• Support students in building confidence using English in academic settings (speaking, listening, reading, and writing).
• Help students prepare for interactions with professors and peers (emails, conversations, class participation).
• Help students develop time management, organization, and study strategies.
• Encourage goal setting and provide accountability for academic and personal progress.
• Help connect students with campus resources and reinforce understanding of available services.
• Monitor one or two evening study hall shifts each week (minimum of 1.5 hours per week).
• Manage a booking calendar for students to schedule meetings.
• Maintain documentation of student interactions and communicate with CSS staff.

Resume skills development (NACE Competencies required by employers) to be developed

• Career & Self-Development, including growing in the ability to support students navigating academic life in a second language.
• Communication in the form of... Writing and speaking professionally with department staff, faculty, and students, creating an environment that supports students with diverse communication styles, including those developing English proficiency.
• Critical Thinking in the form of... Assessing student comprehension, breaking down complex academic concepts into more accessible language, and identifying effective strategies to support academic success.
• Global Literacy displayed by... Navigating cross-cultural communication, assisting students from diverse linguistic and cultural backgrounds, and supporting students as they adapt to academic life.
• Leadership through... Demonstrating organizational skills, engaging with students, anticipating student needs, and dependability in scheduling and documentation.
• Professionalism by... Maintaining confidentiality with student information, demonstrating reliability and a strong work ethic in handling administrative tasks, scheduling, and communicating with students and faculty.
• Teamwork including... Collaborating with CSS staff, navigating shift changes throughout each day to keep up-to-date documentation and scheduling.
• Technology... Navigating different programs and software used by CSS to maintain up-to-date information, schedule meetings, and communicate on various platforms.

Work Habits (with the alignment of Core Values) The College asks its staff members the following fundamental work habits:

• Do good work. (Service, Diligence, Faithfulness)
• Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)
• Be punctual. (Service, Diligence, Integrity, Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)
• Communicate openly and honestly.
• Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)
• Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers and phones.

Physical Demands

• Sitting: Remaining in the seated position
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly