Student Success Associate Jobs in Tennessee (NOW HIRING)

Title: Mentor Specialist

Employee Classification: Clerical/Support

Institution: Northeast State Community College

Department: Student Engagement and Success

Campus Location: Northeast State Community College

Salary: $38,529 to $43,270, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary:

Reporting to the Director of Advising, the Mentor Specialist is responsible for the administration and day-to-day operations of the Northeast State Peer Mentoring Program. The position coordinates and implements all aspects of the College's peer mentoring initiatives, including the recruitment, selection, onboarding, and training of peer mentors; recruitment and intake of mentees; and the development of appropriate mentor-mentee matches. The Mentor Specialist monitors participant engagement, provides ongoing support and guidance to mentors and mentees, maintains program records, and evaluates program effectiveness to ensure the delivery of high-quality services. The position collaborates with faculty, staff, and campus partners to promote the program, support student success initiatives, and advance student retention, persistence, and engagement in alignment with the College's strategic goals.

Job Duties

• Plan and organize recruitment and training events for peer mentoring program
• Prepare and maintain student databases of student mentors and mentees and maintain a confidential filing and management system
• Review student profiles and match mentors to mentees
• Supervise mentors and collect/monitor monthly activity reports
• Plan and organize structured peer mentoring activities
• Plan and conduct monthly mentor meetings
• Counsel and advise students by phone, email, text, and/or face-to-face
• Support students in their adjustment to campus life
• Introduce students to campus support services
• Build relationships with students using academic coaching techniques
• Provide individualized support by working one-on-one with students
• Provide a supplemental coaching component and assist students with time management and study skills
• Support the Student Alert program through coaching and student case management
• Utilizes creative problem-solving to address student concerns, streamline processes, and enhance the overall student experience.
• Takes initiative to identify barriers to student success and develops proactive solutions that support retention, persistence, and completion.
• Collaborates across departments to implement innovative strategies that improve services and operational effectiveness.  Collect and analyze strategic planning data; prepare project reports
• Collect program data and compile activity reports for the College.  
• Prepare and maintain budget, and other financial and statistical records for reporting purposes to include processing requests for payments (student stipends), purchase requisitions, and travel documents.

Minimum Qualifications

Associate degree or higher in Business, Education, or related field from an accredited institution
At least one year of project management experience in a higher education setting
Experience working with mentoring, leadership development, or student engagement programs in a higher education setting

Preferred Qualifications

Demonstrated experience in program development and oversight within a higher education or student services environment, including assessment and continuous improvement
Demonstrated experience in a college peer mentoring program
Event planning experience

Knowledge, Skills, and Abilities

Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
Ability to work independently and interact positively with others
Ability to collect, organize, verify, analyze, interpret, and report data for various internal and external reports.
Travel is minimal to Northeast State locations and professional development conferences.
Some evening work may be required during peak periods.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.