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Student Services Associate Jobs in Silver Spring, MD

DSPolitical

Client Services Associate

Washington, DC · On-site

$50K/yr

As a Client Services Associate, you are responsible for maintaining strong relationships with ... Student Loan Repayment Program * Professional development opportunities * Rewards and recognition ...

DSPolitical

Client Services Associate

Washington, DC · On-site

$50K/yr

As a Client Services Associate, you are responsible for maintaining strong relationships with ... Student Loan Repayment Program * Professional development opportunities * Rewards and recognition ...

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Student Services Associate information

See Silver Spring, MD salary details

$10

$23

$42

How much do student services associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for student services associate in Silver Spring, MD is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.87 per hour, depending on experience, location, and employer.

How does a Student Services Associate typically collaborate with other departments to support student success?

Student Services Associates work closely with departments such as academic advising, financial aid, and counseling to provide holistic support for students. This often involves coordinating referrals, sharing important student information (while respecting privacy guidelines), and participating in cross-departmental meetings to address student needs. By fostering strong communication and collaboration, Student Services Associates help ensure students receive timely guidance and resources throughout their academic journey.

What does a Student Services Associate do?

A Student Services Associate supports students by providing resources, guidance, and assistance related to academic, administrative, and personal matters. They help students navigate registration, financial aid, counseling, and other campus services. Their role is to ensure students have access to the support they need to succeed in their academic journey and to foster a positive campus experience. They often serve as the first point of contact for student inquiries and may also organize events or workshops to promote student engagement.

What is the difference between Student Services Associate vs Academic Advisor?

AspectStudent Services AssociateAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree, often in education, counseling, or related field
Work EnvironmentEducational institutions, student support officesColleges, universities, academic departments
Employer & Industry UsageCommonly employed in student support services across educational institutionsPrimarily found in higher education advising students on academic planning
Search & Comparison IntentUnderstanding support roles assisting students in non-academic tasksGuiding students academically and planning their course schedules

The main difference is that Student Services Associates focus on providing general support and administrative assistance to students, while Academic Advisors specialize in academic planning and course guidance. Both roles are vital in educational settings but serve different functions within student success services.

What are the key skills and qualifications needed to thrive as a Student Services Associate, and why are they important?

To thrive as a Student Services Associate, you need strong organizational skills, attention to detail, and a background in education or administrative support, often with a bachelor's degree preferred. Familiarity with student information systems (SIS), databases, and office software like Microsoft Office is typically required. Outstanding interpersonal communication, problem-solving abilities, and a customer service mindset help you effectively support students and collaborate with staff. These skills ensure smooth student services operations, enhance student satisfaction, and contribute to a positive campus environment.
What are popular job titles related to Student Services Associate jobs in Silver Spring, MD? For Student Services Associate jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Student Services Associate jobs in Silver Spring, MD look for? The top searched job categories for Student Services Associate jobs in Silver Spring, MD are:
Student Services Associate jobs near you
Student Services Associate I

Student Services Associate I

The Catholic University Of America

Washington, DC • On-site

$24.73 - $26.37/hr

Full-time

Posted 25 days ago

Job description

Posting Title
Student Services Associate I
Overview
The Office of Enrollment Services serves students and their families, alumni, staff, faculty, and the general public in the areas of student records, registration, and student financial services.
The Student Services Assocaite I provides academic and financial service to all Enrollment Services constituencies including students and their families, staff, and faculty.
Service is delivered in person, by telephone, and via e-mail and other electronic media.
The salary range for the position is $24.73/hour-$26.37/hour
Responsibilities
  • Provides comprehensive customer service to all constituents in the areas of student records and student accounts.
  • Performs service functions in accordance with standards set by the Director and Assistant Directors in the areas of:
    • Enrollment assistance (including Consortium, Study Abroad, and Dual Enrollment)
    • Third-party Billing
    • Veterans Affairs Benefits and Certification Procedures
    • Student Accounts
    • Enrollment and Degree Verifications
    • Class Scheduling and Course Catalog
  • Maintains up-to-date knowledge of and is able to explain academic and financial policies and procedures to all constituents, including FERPA, federal and DC regulations, and university policies.
  • Interacts with other university offices as necessary to provide quality customer service and referrals.
  • Maintains a collaborative working environment with all team members.
  • Responds to constituent needs through a variety of channels, including but not limited to phone and email.
  • Represents the Office of Enrollment Services at outreach events, including, but not limited to, resource fairs, orientation, recruitment sessions, etc.
  • Maintains working knowledge of policies and procedures in other university offices as they relate to the student experience.
  • Other duties as assigned

Qualifications
Bachelor's Degree and one to two years of general administrative experience. Experience working in an academic environment preferred.
In lieu of a Bachelor's degree, 5+ years of work experience in a student services discipline or higher education administrative office will be considered.

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