Student Services Associate Jobs in Ohio (NOW HIRING)

Cincinnati State Technical and Community College invites applications for a full-time Student Activities Specialist (SAS) in Student Success & Development. The SAS assists the Sr. Director of Student Success & Development and contributes to enriching the quality of student life for Cincinnati State students. The SAS is responsible for organizing and promoting programs such as student clubs/organizations, events and social activities. Includes working with students, staff, community members to create a fun and engaging experience. Additionally, the position helps in planning volunteerism opportunities and service learning for students. This position requires an individual that is professional, detail-oriented, methodical, and dependable with excellent customer service skills. The SSS will support an array of services and information related to student supportive services.

Monday thru Friday 9:00am to 5:00pm with evenings and Saturdays during campus events. Flexible scheduling during peak periods.

• Greet and provide quality customer service to all visitors and students to ensure a positive experience.
• Assist both in person and online students with college resources.
• Assist with campus wide events, programs and partnerships with community organizations on behalf of Student Activities.
• Utilize College Platforms (Colleague/Teams/Excel/Informer) to track and collect data of student activities events, walk-in traffic etc.
• Contribute to ongoing process improvement and refinement to ensure the optimal customer/student experience.
• Support and contribute to meeting Department and institutional student success goals and key performance indicators.
• Maintain the upkeep and policies of the Student Identification (Surge Card) systems for in person and on-line services.
• Assist in maintaining Student Activities websites, social media presence, office e-Forms updates, and other technology.
• Assist in promoting, and maintaining a professional work environment.
• Upholds school policies and regulations throughout all student activities.
• Responsible for maintaining Student Activities promotional materials.
• Responsible for maintaining up to date campus services/resources on behalf of students for both on and off campus.
• Other duties as assigned.
• Flexible working hours determined by campus events and activities.

• Associate’s degree from an accredited college in a relevant discipline.
• At least 2 years of relevant experience in higher education student services that demonstrate skills in student support services, student relations/customer relations.
• Experience and strong competencies in Microsoft Office suite of business software, including Word, Outlook, PowerPoint and Excel
• Ability to work assigned schedule which may include schedule variations during peak enrollment periods.

• One year of professional experience, ideally within a college student activities office.
• Demonstrated knowledge of issues pertaining to student event planning in higher education.
• Experience coordinating and prioritizing work and activities of self and others.
• Proficient in French or Spanish.

• Excellent communication and interpersonal skills; ability to handle complex situations with diplomacy.
• Excellent computer proficiency and experience collecting and analyzing data.
• Ability to communicate/interact effectively with a diverse professional, staff, community, and student population.
• Demonstrated sensitivity to students from diverse academic, socio-economic, cultural, and ethnic backgrounds and students with disabilities.
• Strong commitment for providing outstanding customer services.
• Initiative to work independently; a self-motivated team player with emphasis on excellent customer service for internal and external customers.
• Maintain a philosophy of integrity and confidentiality.
• Demonstrate commitment to continuous quality improvement.

Sr. Director of Student Success & Retention

$21.75, Pay Grade 18

Full-time

Non-Exempt

Cincinnati State provides employees with high quality and cost-effectivebenefitswith a variety of options:

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance
• NO WAITING PERIODS!Medical, Vision and Dentalbenefitsare effective from day one of employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
• Life Insurance and AD&D Insurance (employer paid)
• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
• Pet Insurance
• Employee Assistance Plan for employees, spouse and dependents
• Tuition Waiver for employees, spouse and dependents
• Tuition Reimbursement
• Free parking
• 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
• Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

• If you'rehired, you must complete aForm I-9, which verifies your identity and your legal right to work in the U.S.
• You'll need to provideoriginal, acceptable documents—no photocopies—to complete the I-9 process.
• The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth.
• The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.
• The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly.
• The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher educational community.
• The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.