Student Accounts Manager Jobs in Ohio (NOW HIRING)

Summary Under the direction of the Bursar, oversee the daily operations within the Bursar's Office. General responsibilities include supervision and maintenance of all operational procedures relating to the review of Accounts Receivable functions, reconciliation and third party contracts, and University cashiering functions. This position reports directly to the Bursar and assumes the responsibilities of the Bursar in their absence.

This position must possess supervisory skills, have a thorough understanding of the accounts receivable functions/operations, problem solving skills, communication skills to represent the Office of the Bursar and the University in discussions with parents and students as well as interact with various university departments, both on Main Campus and Firelands Campus. Essential Functions Handles complex issues and problems as well as routine issues that require in-depth research and attention to resolve. This includes working with the Ohio Attorney General (AG) when placing accounts for collections.

Furthermore, working with the AG and Special Counsel to provide the necessary documents to collect/litigate delinquent accounts. Responsible for and oversees the third party contract and billing functions to ensure timely and accurate billings are produced. Monitor the reconciliation of these accounts to verify the timeliness of the receipts.

Responsible for the analysis and updating of processes/procedures and training of staff. Oversee the daily operations of refunding and cashiering to ensure proper receipting and disbursing payments. Responsible for the analysis and updating of processes/procedures and training of staff.

Oversee Perkins, Nursing, and Schell Loan programs. Answering inquiries and working with our 3rd party vendor on collections and DOE placement of delinquent loans. Management of federal reporting requirements for the Office of the Bursar - FISAP and Nursing Annual Operating Report.

Represents the Bursar's Office on various campus-wide committees/meetings. Additionally, serve as Bursar Office liaison to other offices on campus in regard to questions/concerns on miscellaneous charges on students' accounts. Responsible for the direction and supervision of the staff within the Office of the Bursar.

Manage/supervise office operations in the absence of the Bursar. Acts as a resource for staff who have questions and/ or difficult situations. Additionally, ensure staff are trained and adhere to all policies, regulations, and business practices.

Responsible for the analysis and processing of tuition and medical appeals. Also responsible for working with the systems staff to develop and implement enhancements to the system along with assisting in the training of staff. Develop, modify, review reports to capture appropriate operational statistics for reporting.

Understand, review and make appropriate procedural changes according to federal, state, and/ or university policies. Responsible for the coordination and adherence of state mandated selective service guidelines with the Office or Registration and Records each semester. Work with campus partners to review student accounts for additional assistance along with recommending student accounts for class cancellation (deregistration) Other duties as assigned Minimum Qualifications The following Degree is required: Bachelor's degree required.

Degree must be conferred at the time of application. The following Degree is preferred: Bachelor's with a major in Accounting or Business-related field The following Experience is required: 3 years management experience, including supervision of staff and work scheduling 2 years general business experience, including Accounts Receivable 2 years customer service experience either within a general business department or a specific sales/customer service department The following Experience is preferred: 2 years accounting operations experience Additional Information Knowledge, Skills, Abilities Working knowledge of Federal Regulations in regards to Student Financial Aid, IRS regulations in regards to the Taxpayer Relief Act of 1997 (1098T) Excellent communication skills, written and oral Experience with complex ERP systems, preferable PeopleSoft; Higher Education or other relevant industry experience in a hospital, non-profit, or similar organization preferred Proficient in Microsoft Word and Excel Application Deadline The search committee will review applications until the position is filled; however, for best consideration, applications should be provided September 17, 2026. Required Application Materials & Evaluation Experience must be fully documented on the official application.

The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate. Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships. Uploads Required: Resume (for supplemental information only) Optional: Cover Letter Essential Requirement: Work Authorization BGSU does not offer H-1B or other work authorization visa sponsorship for this position.

Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation.

The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic. EEOC Know Your Rights OCRC Know Your Rights In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu. BGSU is an E-Verify employer

If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents