ZipRecruiter

Log In

1

Strategy And Operations Jobs in Miami, FL (NOW HIRING)

Deloitte

Deployment & Operations Manager

Miami, FL · On-site

Strategy & operations excellence * Thought leadership deployment strategy and execution * Priority program leadership This role reports to the Center Director and exerts influence through indirect ...

SEI

Strategy and Operations Consultant

Miami, FL · On-site

WHAT WE DO Our Strategy and Operations consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives.

Initio Capital

Operations Strategy Analyst

Miami, FL · Remote

$94K - $111K/yr

THE ROLE As a Operations Strategy Analyst, you will help identify promising markets, companies, products, operators, and investment or growth opportunities. You will turn ambiguous information into ...

New

Bisnow

Director of Property Operations

Miami, FL

This individual will play a key leadership role in implementing operational strategies, improving property performance, and ensuring the consistent execution of company standards across the portfolio.

Bisnow

Director of Property Operations

Miami, FL · On-site

This individual will play a key leadership role in implementing operational strategies, improving property performance, and ensuring the consistent execution of company standards across the portfolio.

Bisnow

Director of Property Operations

Miami, FL · On-site

$110 - $150/hr

This individual will play a key leadership role in implementing operational strategies, improving property performance, and ensuring the consistent execution of company standards across the portfolio.

SEI

Strategy and Operations Consultant

Miami, FL · On-site

WHAT WE DO Our Strategy and Operations consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives.

The Voleon Group

Business Strategy Manager

Miami, FL · On-site

$125K - $150K/yr

This role is a means to make a difference: you will engage in some of our highest-priority strategic and operational efforts, and you will convert ideas into tangible results. You will lead projects ...

Nahse

VP, Enterprise Innovation & Strategy

Miami, FL · On-site

$250 - $350/hr

Operating in a matrix across strategy, operations, data and analytics, commercialization, and venture creation, the VP accelerates growth, performance, and impact for children and families. The role ...

Asct

VP, Enterprise Innovation & Strategy

Miami, FL · On-site

$250 - $350/hr

Operating in a matrix across strategy, operations, data and analytics, commercialization, and venture creation, the VP accelerates growth, performance, and impact for children and families. The role ...

next page

Showing results 1-20

All JobsStrategy And Operations JobsStrategy And Operations Jobs in Miami, FL

Strategy And Operations information

See Miami, FL salary details

$65.5K

$149K

$252.5K

How much do strategy and operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for strategy and operations in Miami, FL is $148,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $176,900.00 per year, depending on experience, location, and employer.

What is a strategy and operations role?

Strategy and Operations roles focus on designing, implementing, and optimizing business strategies and processes to drive organizational growth and efficiency. Professionals in these positions analyze market trends, develop business plans, and coordinate cross-functional teams to achieve company objectives. They often work closely with senior leadership to identify opportunities for improvement and ensure that day-to-day operations align with long-term strategic goals.

What are the key skills and qualifications needed to thrive as a strategy and operations professional, and why are they important?

To excel as a Strategy and Operations professional, you need strong analytical skills, business acumen, and a relevant degree such as in business, economics, or engineering. Familiarity with data analytics tools (like Excel, SQL, or Tableau), project management software, and sometimes Lean Six Sigma or PMP certification is highly valued. Exceptional problem-solving, communication, and stakeholder management abilities set top performers apart. These skills are crucial for driving organizational efficiency, informed decision-making, and successful execution of strategic initiatives.

What are some common challenges faced by professionals in strategy and operations roles, and how can they be effectively addressed?

Professionals in Strategy and Operations often encounter challenges such as aligning cross-functional teams, adapting to rapidly changing business priorities, and balancing long-term strategy with urgent operational needs. Effective communication and stakeholder management are key to overcoming these obstacles. Building strong relationships across departments, staying adaptable, and leveraging data-driven insights can help Strategy and Operations teams successfully implement initiatives and drive organizational growth.
What are the most commonly searched types of Strategy And Operations jobs in Miami, FL? The most popular types of Strategy And Operations jobs in Miami, FL are:
What are popular job titles related to Strategy And Operations jobs in Miami, FL? For Strategy And Operations jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Strategy And Operations jobs in Miami, FL look for? The top searched job categories for Strategy And Operations jobs in Miami, FL are:
What cities near Miami, FL are hiring for Strategy And Operations jobs? Cities near Miami, FL with the most Strategy And Operations job openings:
Strategy And Operations jobs near you
Infographic showing various Strategy And Operations job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $148,995 per year, or $71.6 per hour.

Chargeback Strategy & Operations Lead

Felix Technologies, Inc.

Miami, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an "Endeavour Entrepreneur" and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission-serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
Felix Pago is looking for a Chargeback Strategy & Operations Lead to own and drive our chargeback strategy end-to-end. This role needs to be fluent in dispute mechanics from both sides of a card transaction - the merchant/acquirer side, which most chargeback specialists already know, and the issuer side: evidence standards, timelines, and network rules from the other seat at the table, which most don't. You'll need to operate credibly in both, not just one.
This is not a processing role. We're looking for someone who can build the strategic and analytical backbone of our chargeback function: designing how we measure and improve win rates, identifying systemic gaps before they become losses, and representing Felix credibly with processors, networks, and issuing partners.
Responsibilities
Chargeback Strategy & Governance:
  • Own the end-to-end chargeback strategy for Felix, covering both the merchant-acquiring side (disputes filed against Felix as a payment recipient) and the issuing side (disputes filed by our own cardholders, where applicable).
  • Define and continuously refine our representment strategy - which cases to fight, and what evidence packages give us the best odds by reason code, corridor, and product type.
  • Build and maintain the playbooks, SOPs, and escalation paths for both environments, ensuring they scale as Felix expands into new products.
  • Identify and drive AI-powered solutions that increase efficiency and scalability.
Win Rate Measurement & Analytics:
  • Design and own the methodology for win rate measurement segmented by reason code, network (Visa, Mastercard, Amex, Discover), processor, corridor, and dispute stage (pre-arbitration vs. arbitration).
  • Build cohort and maturity-based views of dispute outcomes so leadership has a clear, defensible read on performance trends rather than point-in-time snapshots.
  • Partner with Analytics/Strategy to instrument dashboards (Omni, BigQuery) that make win rate, dispute volume, and financial exposure visible and actionable.
  • Continuously evaluate emerging tools (e.g., Stripe Smart Disputes-type automation, network compliance programs) and make build-vs-buy recommendations.
Regulatory & Network Expertise:
  • Serve as Felix's internal expert on chargeback regulations and network rules - Visa (VCR), Mastercard (Dispute Resolution rules), Amex, and Reg E/Reg Z requirements where applicable to disputes.
  • Track rule changes across networks and processors (Stripe, Checkout.com, card issuing partners) and translate them into operational impact and required process changes.
  • Understand the roles and responsibilities of the institutions involved - acquirers, issuers, card networks, processors, and arbitration bodies - and know how to engage each one appropriately depending on dispute type and stage.
  • Ensure Felix's dispute handling stays compliant with timelines, evidence standards, and network-specific requirements (compelling evidence rules, pre-dispute/rapid dispute resolution programs, etc.).
Cross-Functional Partnership:
  • Work closely with Fraud Strategy, Investigations, and Operations to close the loop between fraud patterns and chargeback outcomes - feeding disputes-driven insight back into rule and policy design.
  • Partner with Product/Engineering on the chargeback pillar roadmap, including tooling for evidence collection and case management.
  • Represent Felix in conversations with processors and program partners on dispute performance, program risk, and rule changes.
  • Support executive reporting on chargeback performance, exposure, and strategic recommendations.
Team & Process Leadership:
As the senior specialist on chargebacks, mentor and set the technical bar for junior team members handling day-to-day dispute processing, driving their leadership to what success means in their role.
Own documentation of chargeback processes designed for scalability, including readiness for eventual operational handoff as the team grows.
Requirements
  • 4-7+ years in fraud/risk strategy, with direct, hands-on experience in card authorization decisioning - issuer, acquirer, program manager, or processor side.
  • Working knowledge of card network mechanics: authorization/clearing/settlement flow, 3DS/SCA, network fraud-monitoring programs (Visa VAMP or equivalent, Mastercard excessive chargeback programs), and dispute reason codes.
  • Experience working with or evaluating BaaS / program-manager card issuing vendors (Stripe Issuing, Marqeta, Galileo, or similar), including fraud AoR/RACI negotiation.
  • Advanced SQL - hard requirement, not a nice-to-have. This person needs to independently query and size risk, not route it to an analyst.
  • Demonstrated bias toward product and action-based fraud controls (step-up auth, holds, dynamic friction) over rules as the default fix.
  • Comfortable building in ambiguity on a 0-to-1 program - translating vendor documentation, legal, and compliance input into an actual operating model.
  • Strong cross-functional communication; this role sits at the intersection of Fraud, Product, Compliance, and an external vendor.
  • Advanced English.
  • Prior experience specifically with card issuing at a fintech or program manager (rather than acquiring-side or card-not-present e-commerce fraud only) (Nice to have).
  • Familiarity with stablecoin-backed card programs or general crypto experience (Nice to have).
  • Spanish or Portuguese, given the LATAM corridor focus (Nice to have).
  • Background in cross-border remittance or LATAM-market fraud (Nice to have).
  • Experience negotiating or managing a BIN sponsor / issuing bank relationship (Nice to have).
What We Offer
  • Competitive salary
  • Initial stock options grant
  • Annual performance bonus
  • Health, dental, and vision plans
  • 401(k) with employer match
  • Continuous learning opportunities
  • Unlimited PTO
  • Paid parental leave
  • Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.

Apply