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Strategic Client Manager Jobs in Virginia (NOW HIRING)

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Director, Client Services

Richmond, VA · On-site

$120 - $150/hr

Proven ability to lead strategic accounts and manage senior client relationships. * Strong ... understanding of loyalty strategies, CRM platforms, and data‑driven engagement. * Exceptional ...

VMD Corp

Client Executive - DHS/Fed Civ

Mclean, VA · On-site

$77K - $105K/yr

Description Client Executive - DHS/Fed Civ Xcelerate Solutions is seeking a strategic Client ... Experience managing pipeline and forecast reporting in Salesforce or similar CRM platforms.

Freddie Mac

Client Engagement Lead

Mclean, VA

Qualifications * 8-10 years of progressive experience in client engagement, relationship management, customer success, product management, business strategy, or a related discipline. * Demonstrated ...

Freddie Mac

Client Engagement Lead

Mclean, VA · On-site

Qualifications * 8-10 years of progressive experience in client engagement, relationship management, customer success, product management, business strategy, or a related discipline. * Demonstrated ...

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Strategic Client Manager information

How does a strategic client manager typically collaborate with internal teams to deliver value to clients?

A Strategic Client Manager works closely with cross-functional teams such as sales, product development, marketing, and customer support to ensure client needs are met and expectations exceeded. They act as the main point of contact for key clients, coordinating internal resources to solve challenges and deliver tailored solutions. Regular communication and strategic planning sessions with these teams are essential to anticipate client needs, address issues proactively, and drive long-term client satisfaction and growth.

What is a strategic client manager?

Strategic Client Managers are professionals responsible for building and maintaining long-term relationships with key clients, ensuring their needs are met and identifying opportunities for growth. They act as the main point of contact between the client and the company, coordinating with internal teams to deliver tailored solutions. Their goal is to maximize client satisfaction, retention, and revenue by understanding the client's business objectives and aligning services or products accordingly.

What are the key skills and qualifications needed to thrive as a strategic client manager, and why are they important?

To thrive as a Strategic Client Manager, you need expertise in relationship management, business development, and account strategy, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, data analytics tools, and contract management systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you stand out in building trust and delivering value to clients. These skills ensure long-term client satisfaction, drive revenue growth, and foster strong, mutually beneficial partnerships.

What are the most commonly searched types of Strategic Client jobs in Virginia?

The most popular types of Strategic Client jobs in Virginia are:

Strategic Client Manager jobs near you
Infographic showing various Strategic Client Manager job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Director, Client Services

Kobie Marketing

Richmond, VA

Full-time

Re-posted 2 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 
 
         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 
 
Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 
 
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. 
 

About the team and what we'll build together 

Kobie's Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

How you will make an impact

Strategic Program Leadership

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights into actionable recommendations that optimize program ROI and member engagement.

Client Relationship Management

  • Build and maintain senior-level client relationships, acting as a trusted advisor.
  • Navigate organizational dynamics to anticipate challenges and proactively address risks.

Growth & Innovation

  • Identify opportunities for organic growth across services, technology, and analytics.
  • Co-create enhancements with clients to maintain competitive advantage.

Cross-Functional Orchestration

  • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
  • Influence internal priorities based on client needs and market trends.

Financial Accountability

  • Manage account-level budgets and profitability; forecast revenue and resource allocation.

Team Leadership

  • Mentor and develop team members; foster a culture of accountability and continuous improvement.
  • May lead direct reports or project teams depending on account scope.

Market & Competitive Insight

  • Monitor industry trends and competitor programs to inform strategic recommendations.
What you need to be successful
  • 10-12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor's degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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