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Strategic Client Manager information

How does a Strategic Client Manager typically collaborate with internal teams to deliver value to clients?

A Strategic Client Manager works closely with cross-functional teams such as sales, product development, marketing, and customer support to ensure client needs are met and expectations exceeded. They act as the main point of contact for key clients, coordinating internal resources to solve challenges and deliver tailored solutions. Regular communication and strategic planning sessions with these teams are essential to anticipate client needs, address issues proactively, and drive long-term client satisfaction and growth.

What are Strategic Client Managers?

Strategic Client Managers are professionals responsible for building and maintaining long-term relationships with key clients, ensuring their needs are met and identifying opportunities for growth. They act as the main point of contact between the client and the company, coordinating with internal teams to deliver tailored solutions. Their goal is to maximize client satisfaction, retention, and revenue by understanding the client's business objectives and aligning services or products accordingly.

What are the key skills and qualifications needed to thrive as a Strategic Client Manager, and why are they important?

To thrive as a Strategic Client Manager, you need expertise in relationship management, business development, and account strategy, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, data analytics tools, and contract management systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you stand out in building trust and delivering value to clients. These skills ensure long-term client satisfaction, drive revenue growth, and foster strong, mutually beneficial partnerships.
Strategic Client Manager jobs near you
Infographic showing various Strategic Client Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Client Manager EHB

Client Manager EHB

Marsh & McLennan Companies, Inc.

Richmond, VA • On-site

Full-time

Medical, Retirement

Posted 9 days ago

Job description

Company:
Marsh McLennan Agency
Description:
Client Manager, Employee Health & Benefits
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager - Employee Health & Benefits at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities. Additionally, you will drive carrier negotiations and oversee technological implementations to ensure seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations.
Your confidence in driving client strategy and engaging with decision-makers will be key - you will be responsible for overseeing the full benefits renewal lifecycle including monitoring deliverables. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
  • Bachelor's degree or equivalent work experience required
  • A minimum three years of Benefits/HR experience required
  • Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
  • Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
  • Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:
  • 3-6 years of experience in insurance broker space desired
  • Life & Health License or ability to obtain within 90 days

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid work - minimum of 3 days in office each week
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
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