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Strategic Client Manager Jobs in Kentucky (NOW HIRING)

Waystar

Strategic Solutions Analyst

Louisville, KY · On-site

$90K - $111K/yr

ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our ... management * Performs miscellaneous job-related duties as assigned by Client Success leadership

Patientco

Strategic Solutions Analyst

Louisville, KY

$90K - $111K/yr

ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our ... management * Performs miscellaneous job-related duties as assigned by Client Success leadership

NetGain IT

Client Security Strategist (vCSO)

Lexington, KY · On-site

$70K - $90K/yr

We are seeking an experienced and strategic Client Security Strategist (vCSO) to lead and oversee ... Experience in security governance, risk management, compliance, and incident response * Strong ...

Car Keys Express

Strategic Account Manager

Louisville, KY · Remote

$60K - $70K/yr

RISING GIANT IN AUTOMOTIVE INDUSTRY SEEKS STRATEGIC ACCOUNT MANAGER We're a successful fast-growing ... Establish strong, long-term client relationships * Communicate with clients on a regular basis and ...

ADP

Manager, 401(k) Client Services

Louisville, KY · On-site

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client ... Work with Plan Exec and Management to rollout Annual Strategies and Campaigns * Manage Dept ...

ADP

Manager, 401(k) Client Services

Louisville, KY

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client ... Work with Plan Exec and Management to rollout Annual Strategies and Campaigns * Manage Dept ...

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Strategic Client Manager information

How does a Strategic Client Manager typically collaborate with internal teams to deliver value to clients?

A Strategic Client Manager works closely with cross-functional teams such as sales, product development, marketing, and customer support to ensure client needs are met and expectations exceeded. They act as the main point of contact for key clients, coordinating internal resources to solve challenges and deliver tailored solutions. Regular communication and strategic planning sessions with these teams are essential to anticipate client needs, address issues proactively, and drive long-term client satisfaction and growth.

What are Strategic Client Managers?

Strategic Client Managers are professionals responsible for building and maintaining long-term relationships with key clients, ensuring their needs are met and identifying opportunities for growth. They act as the main point of contact between the client and the company, coordinating with internal teams to deliver tailored solutions. Their goal is to maximize client satisfaction, retention, and revenue by understanding the client's business objectives and aligning services or products accordingly.

What are the key skills and qualifications needed to thrive as a Strategic Client Manager, and why are they important?

To thrive as a Strategic Client Manager, you need expertise in relationship management, business development, and account strategy, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, data analytics tools, and contract management systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you stand out in building trust and delivering value to clients. These skills ensure long-term client satisfaction, drive revenue growth, and foster strong, mutually beneficial partnerships.
Strategic Client Manager jobs near you
Infographic showing various Strategic Client Manager job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Strategic Solutions Analyst

Strategic Solutions Analyst

Waystar

Louisville, KY • On-site

$90K - $111K/yr

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

ABOUT THIS POSITION
The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency.
WHAT YOU'LL DO
  • Provides analytical support through the analysis and interpretation of data
  • Provides overall support needs for defined set of strategic clients and partners
  • Serves as an escalated point of contact for defined set of strategic clients and partners
  • Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources

  • Builds positive, long lasting, rapport with defined set of strategic clients and partners
  • Provides industry or company knowledge and expertise as appropriate
  • Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices
  • Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests.
  • Sometimes travels onsite to visit assigned strategic clients and partners

  • Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources
  • Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications
  • Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues
  • Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners
  • Develops, prepares and analyzes reports for management review, and presents to various levels of management

  • Performs miscellaneous job-related duties as assigned by Client Success leadership

* Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners
* Develops, prepares and analyzes reports for management review, and presents to various levels of management
* Performs miscellaneous job-related duties as assigned by Client Success leadership
WHAT YOU'LL NEED
  • 4-year bachelor's Degree is required
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred
  • Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing)
  • Exceptional client service skills
  • Technically savvy with excellent troubleshooting and analytical skills

  • Ability to execute and prioritize a large number of tasks in a fast-paced environment
  • Working knowledge of EDI files is preferred
  • Strong sense of urgency
  • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word
  • Possess process and change management skills

  • Ability to work independently and to participate in cross-functional teams
  • Self-starter/critical thinker
  • Self-accountable
  • Professional, effective, and clear communication skills (written and oral)
  • Strong conflict resolution skills

  • You need to be focused- Waystar employees have an obsessive zeal about people and innovative solutions
  • Can you make it happen? You should work efficiently and be accountable for your results
  • We need your best work, always - At Waystar we work with facts and communicate clearly and respectfully
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees

ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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