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Store Manager Assistant Manager Jobs in Springfield, MA

O'Reilly Auto Parts

Assistant Store Manager

Granby, CT · On-site

$16 - $22/hr

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager ...

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Store Manager Assistant Manager information

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How much do store manager assistant manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for store manager assistant manager in Springfield, MA is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.59 per hour, depending on experience, location, and employer.

What does a store manager assistant manager do?

A store manager assistant manager supports the store manager in daily operations, including supervising staff, ensuring customer satisfaction, managing inventory, and meeting sales targets. They often handle employee scheduling, training, and may step into the manager's role when needed to ensure smooth store functioning.

What is the difference between Store Manager Assistant Manager vs Store Supervisor?

AspectStore Manager Assistant ManagerStore Supervisor
Required CredentialsHigh school diploma; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent
Work EnvironmentOversees store operations, manages staff, reports to store managerSupervises daily staff activities, ensures customer service standards
Employer & Industry UsageCommonly employed in retail, grocery, and department storesTypically found in retail and hospitality sectors
Search & Comparison IntentOften searched for as a step towards store management rolesCompared for frontline supervisory roles

The Store Manager Assistant Manager supports the store manager in daily operations and staff management, often acting as a bridge between staff and upper management. The Store Supervisor focuses on supervising staff and ensuring customer satisfaction on the floor. While both roles require leadership skills, the assistant manager typically has more responsibilities and may be on a career path toward store management.

How much does a store manager assistant manager earn?

A store manager assistant manager typically earns between $30,000 and $50,000 annually, depending on experience, location, and the size of the store. They often receive additional benefits such as bonuses, health insurance, and paid time off, and may work full-time hours including weekends and holidays.

What are some common challenges store manager assistant managers face when balancing operational tasks with team leadership responsibilities?

Store Manager Assistant Managers often juggle a wide range of duties, from overseeing daily store operations to providing guidance and motivation to staff members. One common challenge is balancing time between administrative tasks—such as scheduling, inventory management, and reporting—and being present on the sales floor to support employees and assist customers. Successful Assistant Managers develop strong organizational and delegation skills to ensure both operations and team morale are maintained. They also frequently collaborate with the Store Manager and other department leads to address staffing needs, resolve conflicts, and implement company policies effectively.

What are the key skills and qualifications needed to thrive as a store manager assistant manager, and why are they important?

To excel as a Store Manager or Assistant Manager, you need strong leadership, retail operations knowledge, and experience in inventory and staff management, often supported by a high school diploma or relevant retail experience. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you motivate teams and resolve issues efficiently. These skills are critical for ensuring smooth store operations, maximizing sales, and delivering a positive customer experience.
What cities near Springfield, MA are hiring for Store Manager Assistant Manager jobs? Cities near Springfield, MA with the most Store Manager Assistant Manager job openings:
Store Manager Assistant Manager jobs near you
Infographic showing various Store Manager Assistant Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,337 per year, or $18.9 per hour.

Assistant Store Manager

O'Reilly Auto Parts

Chicopee, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,884 frontline employees who took The Breakroom Quiz

546th of 730 rated retailers

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Lead the store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)

Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)

Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Make sure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.

Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.

Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired:

Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off

  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One

  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

  • Team Member Health/Wellbeing Programs

  • Tuition Educational Assistance Programs

  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer.The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

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