Description
Organizational Overviewย ย
Meals on Wheels of RI's mission is to meet the nutritional and special needs of older adults and other eligible populations in order to help them maintain their independent lifestyles.ย ย
We envision a Rhode Island where all seniors live nourished lives with independence and dignity.ย ย
Since 1969, Meals on Wheels of RI has worked to address the issues of food insecurity and social isolation as risk factors for negative health outcomes amongst homebound older adults. Through nutritional and other programming, the organization works to empower seniors across the state to live healthier, safer, and happier lives as they age with independence.ย ย
The core values of our organization are: Empathy, Dedication, Respect, Accountability and Excellence.ย
Summaryย ย
Theย Program Assistant supports the day-to-day operation of Meals on Wheels of RI's Home-Delivered Meal Program. This role is primarily responsible for supporting volunteer operations and coordinating meal delivery routes. This includes assisting with the coordination of the home-delivered meals and delivery routes, providing phone support, and customer service.ย ย
This is a full-time position; Monday through Friday with core hours of 8:30 a.m.-4:00 p.m.ย
Essential Duties and Responsibilitiesย ย
- Support volunteer meal delivery operationsย
- Schedule volunteers and arrange substitutesย
- Maintain communication with volunteersย
- Maintain volunteer database recordsย
- Support volunteer recruitment and trainingย
- Support the activities of day-to-day of the Home-Delivered Meal Programย
- Take client referrals, cancellations, restarts, no answers, etc. from various sources and input said information into the database systemย
- Prepare correspondence and information for clients, to include but not limited to new start packets, birthday cards, menus, etc.ย ย
- Update referral records pertaining to missing or incorrect information.ย
- Assist in notifying new clients and/or their guardians of the start date, review the guidelines for the meal program and activate and update status utilizing the SERVtracker programย
- Provide assistance and serve as back-up to other team members as neededย
- Participate in team meetings and special eventsย
- Other duties, per the ever-changing needs of the organizationย
Requirements
Knowledge, Skills and Abilitiesย ย
- Commitment to Meals on Wheels of RI mission & valuesย ย
- Commitment to a work environment that promotes DEI practicesย
- Possesses high energy, positive attitude, dedicationย ย
- Embraces teamwork and flexibilityย
- Shows attention to detail, organizational skills and the ability to multitask ย
- Offers a high degree of initiativeย
- Computer proficiency (MS Excel, Word, and database programs)ย
- Sound professional judgment, an exemplary moral compass, exceptional personal integrity, and high ethical standards that engender trust, and proven leadership capabilitiesย
- A proven ability to identify, navigate, and successfully interact within the dynamics of a fast-paced environmentย
Education and Experienceย ย
- 1-3 years of experience in a nonprofit settingย
- High School degree or equivalent education or experienceย
- Experience working with older adultsย
- Community Health Worker Certification, preferredย
- Clear results of a background and motor vehicle record checkย
Work Environmentย
Work is performed in a building. The noise level in the work environment is usually moderate and the environment is sometimes fast paced. Protocol for safety and security is a priority. Occasional work after normal business hours. Must be able to drive to other locations such as external meetings, within the state.ย
Physical Demandsย
While performing the duties of this job, the team member is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ย
Disclaimerย
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.ย ย