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State Farm Customer Service Representative Jobs in Georgia

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State Farm Customer Service Representative information

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How much do state farm customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for state farm customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What does a State Farm Customer Service Representative do?

A State Farm Customer Service Representative assists customers with their insurance policies, answers questions about coverage, processes policy changes, and helps resolve billing issues. They also provide quotes, explain product options, and support agents in managing customer accounts. Their role is crucial in delivering quality service, maintaining customer satisfaction, and ensuring clients have a positive experience with State Farm.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service Representative?

To thrive as a State Farm Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent, with some roles preferring insurance licensing. Familiarity with customer relationship management (CRM) systems, State Farm's proprietary software, and sometimes state insurance licensing are typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in handling customer inquiries and resolving issues. These skills are vital for providing excellent customer experiences, ensuring policyholder satisfaction, and maintaining the company's reputation.

What are some common challenges faced by State Farm Customer Service Representatives, and how can new hires effectively overcome them?

State Farm Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and handling difficult situations with empathy. New hires can effectively overcome these challenges by thoroughly learning State Farm's products and services, utilizing available training resources, and leaning on support from experienced team members. Developing strong communication and problem-solving skills, as well as staying organized, will also help ensure a smooth transition into the role and provide excellent service to customers.

What is the difference between State Farm Customer Service Representative vs State Farm Insurance Agent?

AspectState Farm Customer Service RepresentativeState Farm Insurance Agent
CredentialsHigh school diploma or equivalent; customer service skillsLicensing in insurance and financial services; state licensing exams
Work EnvironmentCall centers, retail offices, or remote customer supportIndependent offices, community-based, client-facing
Employer & Industry UsagePart of State Farm's customer support teamAuthorized representatives selling policies and financial products
Common Search & Comparison IntentUnderstanding customer support roles within State FarmSeeking to become an insurance agent or understand sales roles

The main difference is that State Farm Customer Service Representatives focus on assisting existing clients with inquiries and policy support, while State Farm Insurance Agents actively sell policies and financial products, often managing their own offices. Customer service reps typically work in support centers, whereas agents operate independently in local communities.

Is State Farm Customer Service Representative a good job?

A State Farm Customer Service Representative is a role that involves assisting customers with insurance policies and claims, requiring strong communication and problem-solving skills. The position typically offers regular hours, benefits, and opportunities for advancement, making it a stable job option in the insurance industry.

What are popular job titles related to State Farm Customer Service Representative jobs in Georgia?

For State Farm Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching State Farm Customer Service Representative jobs in Georgia look for?

The top searched job categories for State Farm Customer Service Representative jobs in Georgia are:

What cities in Georgia are hiring for State Farm Customer Service Representative jobs?

Cities in Georgia with the most State Farm Customer Service Representative job openings:

State Farm Customer Service Representative jobs near you
Infographic showing various State Farm Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative - State Farm Agent Team Member

Scott Holley - State Farm Agent

Lagrange, GA • On-site

$45K/yr

Other

Medical, PTO

Re-posted 9 days ago

Job description

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Scott Holley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits include license reimbursement, competitive salary, opportunity for advancement, paid time off, bonus based on performance, flexible schedule, health insurance, and training & development.

Responsibilities include answering customer inquiries and providing policy information, assisting customers with policy changes and updates, processing insurance claims and following up with customers, and maintaining accurate records of customer interactions.

Qualifications include communication and interpersonal skills, being detail-oriented and able to multitask, and previous customer service experience preferred.

Compensation: $45,000.00 per year.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Auburn, AL and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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