Standardized Patient Program Jobs in Phoenix, AZ

Summary

This individual will be responsible for serving in a coordination role for the Standardized Patient (SP) Program at the Midwestern University – Glendale campus. The position reports to the Standardized Patient Program Manager of the Clinical Skills and Simulation Center – Glendale.

Essential Duties and Responsibilities

• Assist in the recruitment, training, and orientation of Standardized Patients.
• Monitor SP performances. This includes all aspects of case portrayal, such as delivering details, affect, fidelity, and physical simulation.
• Observe videos of SPs for quality assurance purposes to ensure standardization and implement retraining or removal as needed.
• Oversee the SP database, attendance, and assist in the preparation and monitoring of inventory needed for clinical education activities involving Standardized Patients.
• Serve as backup for the administration and support of SP Payroll, including data entry and timely submission of documents.
• Communicate SP schedules and reminders via Outlook.
• Resolve and/or report SP or student issues to the SP Program Manager.
• Attend department meetings as requested.
• Communicate effectively and handle challenging or confidential matters with the utmost professionalism. Ability to work professionally with a varied number of faculty and standardized patient trainees.
• Other duties or projects as assigned by the SP Program Manager or Center Director

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to pay superb attention to detail and the ability to handle multiple responsibilities simultaneously.
• Proficiency in providing high-level customer service, providing flexible and responsible solutions to difficult situations.
• Ability to build and maintain rapport and collaborate effectively with standardized patients, administration, staff, and peers.
• Ability to work independently with limited supervision as well as part of a team
• Committed to maintaining confidentiality when necessary.
• Maintain a professional attitude and demeanor at all times.

• Ability to occasionally flex schedule to meet the needs of the department, which includes working late or coming in early.

Education and/or Experience

High School diploma or GED required. Completion of a Bachelor’s degree at an accredited college or university is highly desired. 5-7 years of coordination, office support, or teaching/training experience required. Knowledge of and experience working with standardized patients preferred. Experience working in a team and a customer service-oriented environment.

Computer Skills

Must demonstrate computer proficiency in database management and MS Office (Word, Excel, Outlook, PowerPoint, Publisher).

Language Skills

High skills: Excellent verbal/written communication and presentation skills. Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to a supervisor or top management.

Reasoning Ability

High skills: Strong problem-solving skills required. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Intermediate skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. Ability to utilize technology in making mathematical calculations.

Physical Demands

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee is regularly required to sit, talk, and hear. The employee must occasionally lift and /or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability and pet insurance. We offer flexible spending accounts, including healthcare reimbursement and a child/dependent care account. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, a child care subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.