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Standardized Patient Model Jobs (NOW HIRING)

CA&M, Inc

Medical Models

San Antonio, TX · On-site

$50/hr

We are looking for people who have also successfully served, or are interested in working in a live medical simulation environment, working as standardized patient. Standardized Patients serve a ...

CA&M

Medical Models

San Antonio, TX · On-site

$50/hr

We are looking for people who have also successfully served, or are interested in working in a live medical simulation environment, working as standardized patient. Standardized Patients serve a ...

CA&M, Inc

Medical Models

San Antonio, TX · On-site

$50/hr

We are looking for people who have also successfully served, or are interested in working in a live medical simulation environment, working as standardized patient. Standardized Patients serve a ...

Pagny

Simulated Patient (Per Diem) (30573)

Bronx, NY · On-site

$30/hr

... standards. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers ... Foster an inclusive learning environment by modeling respect and understanding towards different ...

PAGNY

Simulated Patient (Per Diem) (30573)

Bronx, NY · On-site

$30/hr

... standards. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers ... Foster an inclusive learning environment by modeling respect and understanding towards different ...

Pagny

Simulated Patient (Per Diem) (30576)

Bronx, NY · On-site

$30/hr

... standards. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers ... Foster an inclusive learning environment by modeling respect and understanding towards different ...

Pagny

Simulated Patient (Per Diem) (30575)

Bronx, NY · On-site

$30/hr

... standards. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers ... Foster an inclusive learning environment by modeling respect and understanding towards different ...

Pagny

Simulated Patient (Per Diem) (30574)

Bronx, NY · On-site

$30/hr

... standards. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers ... Foster an inclusive learning environment by modeling respect and understanding towards different ...

PAGNY

Simulated Patient (Per Diem) (30575)

Bronx, NY · On-site

$30/hr

... standards. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers ... Foster an inclusive learning environment by modeling respect and understanding towards different ...

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All JobsStandardized Patient Model Jobs

Standardized Patient Model information

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How much do standardized patient model jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for standardized patient model in the United States is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $22.12 per hour, depending on experience, location, and employer.

What is a standardized patient model?

Standardized patient models are individuals trained to act as real patients in order to simulate a set of symptoms or medical conditions for the purposes of medical education, training, and assessment. They help medical students and professionals practice clinical and communication skills in a realistic but controlled environment. By providing consistent and repeatable scenarios, standardized patient models ensure that learners can be evaluated on their performance in a fair and objective manner.

What are the key skills and qualifications needed to thrive as a standardized patient model, and why are they important?

To thrive as a Standardized Patient Model, you need strong memorization skills, attention to detail, and the ability to consistently portray medical scenarios, typically supported by training or experience in acting or simulation. Familiarity with medical terminology and simulation recording systems is often required. Reliability, adaptability, and effective communication are vital soft skills for accurately representing patient cases and providing constructive feedback to learners. These skills ensure realistic medical training experiences, helping future healthcare professionals develop diagnostic and interpersonal abilities.

What are some common challenges faced by standardized patient models, and how can they be managed?

Standardized Patient Models often encounter challenges such as maintaining consistency in their portrayal across multiple sessions, memorizing complex medical scenarios, and providing constructive feedback to students. To manage these, it is important to thoroughly prepare before sessions, practice active listening, and collaborate closely with educators and fellow SPs. Regular training, clear communication, and self-care techniques can also help SPs maintain focus, professionalism, and emotional well-being throughout their assignments.

What is the difference between Standardized Patient Model vs Medical Simulation Technician?

AspectStandardized Patient ModelMedical Simulation Technician
CredentialsOften requires healthcare background, acting skills, and training in patient scenariosTypically requires technical or engineering background, certifications in simulation technology
Work EnvironmentHealthcare training centers, medical schools, hospitalsSimulation labs, medical training facilities, educational institutions
Employer & IndustryMedical schools, hospitals, healthcare training organizationsMedical simulation centers, educational institutions, healthcare organizations
Search & Comparison IntentUnderstanding roles in medical training, patient interaction, healthcare educationTechnical setup, simulation equipment, medical training support

The Standardized Patient Model involves individuals trained to simulate real patients for medical training, focusing on patient interaction and communication skills. In contrast, Medical Simulation Technicians handle the technical aspects of simulation equipment and environment setup. Both roles are essential in healthcare education but differ in credentials, work environment, and primary responsibilities.

What are the most commonly searched types of Standardized Patient Model jobs?

The most popular types of Standardized Patient Model jobs are:

What job categories do people searching Standardized Patient Model jobs look for?

The top searched job categories for Standardized Patient Model jobs are:

Standardized Patient Model jobs near you
Infographic showing various Standardized Patient Model job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,664 per year, or $18.1 per hour.

Director, Patient Access and Contact Center Operations

Prism Vision Group

New Providence, NJ • On-site

$145K - $185K/yr

Full-time

Posted 10 days ago

PRISM Vision Group rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

REMOTE, exempt, full-time role, reporting to SVP of Marketing, and requiring multi-site travel (up to 25%)
Compensation Range: $145,000-185,000 (Dependent on Experience)
PRISM Vision Group is seeking an experienced healthcare operations leader to serve as Director, Patient Access & Contact Center Operations. This role will oversee all contact center operations across PRISM, including multiple hubs, centralized patient access workflows, scheduling support, inbound and outbound call operations, service performance, quality assurance, and operational readiness.
Reporting to the SVP of Marketing, this leader will be responsible for building and scaling a standardized, patient-centered contact center model that improves access, strengthens service consistency, supports practice operations, and enhances the overall patient experience. The Director will lead both day-to-day performance and longer-term operational transformation as PRISM advances a more centralized, technology-enabled, and data-driven patient access model.
The ideal candidate brings deep healthcare contact center or patient access leadership experience, strong multi-site operational discipline, comfort working with technology and analytics, and the ability to partner effectively across Marketing, Operations, IT, Revenue Cycle, clinical leadership, practice teams, and external vendors.
Key Responsibilities
Contact Center & Patient Access Leadership
  • Oversee all contact center operations across PRISM, including multiple hubs and centralized patient access teams.
  • Lead contact center managers, supervisors, and frontline team members to deliver consistent, high-quality service across locations.
  • Establish operating standards for inbound calls, outbound outreach, appointment scheduling, referrals, patient inquiries, escalation pathways, and service recovery.
  • Build a culture of accountability focused on patient experience, access, efficiency, quality, and operational consistency.
  • Partner with practice leadership to ensure centralized operations support local clinic needs while advancing enterprise-wide standards.
  • Support the development of scalable staffing models, management structures, and operating rhythms across current and future contact center hubs.

Operational Performance & Workforce Management
  • Manage contact center performance through clear KPIs, dashboards, service levels, productivity metrics, quality reviews, and coaching routines.
  • Develop workforce planning practices, including staffing coverage, queue management, scheduling, capacity planning, and escalation support, adapting staffing models as AI-driven automation and self-service shift contact volume and channel mix.
  • Monitor and improve key contact center metrics such as call volume, speed to answer, abandon rate, handle time, service level, scheduling conversion, referral capture, productivity, quality, patient satisfaction, and AI-specific measures including containment/self-service resolution rate, AI-to-human escalation rate, and accuracy of AI-driven scheduling actions.
  • Identify performance gaps and lead process improvement initiatives to reduce variation, improve efficiency, and enhance the patient and staff experience.
  • Create consistent supervisor routines, team huddles, performance reviews, and feedback loops to support ongoing operational improvement.

Workflow Standardization, Quality & Training
  • Standardize contact center workflows, scripts, scheduling protocols, escalation pathways, documentation expectations, and service standards.
  • Develop and maintain training programs for new hires, supervisors, and existing team members.
  • Implement quality assurance programs, including call monitoring, scorecards, coaching standards, and service recovery processes.
  • Partner with Operations and clinical leaders to ensure scheduling and patient access workflows align with provider templates, appointment types, triage expectations, and clinic capacity.
  • Ensure contact center teams are prepared for new workflows, technology changes, practice integrations, and expansion into additional locations or service lines.

Technology, Systems & Reporting
  • Serve as a joint decision-maker with IT on the selection, configuration, and governance of contact center and AI-enabled technology (including the voice agent/conversational AI platform), and partner with vendors and operational stakeholders to support the effective use and optimization of contact center technology and reporting tools.
  • Serve as an operational leader for platforms and systems including Five9, AthenaOne, Nextech, the AI-enabled voice agent/conversational AI platform, and workforce management tools.
  • Ensure operational requirements are reflected in call routing, IVR design, user access, reporting, dashboards, training, and workflow configuration.
  • Use data and analytics to identify trends, improve service performance, inform staffing decisions, and support leadership reporting.
  • Own the near-term rollout and ongoing operation of AI-enabled patient self-service and voice agent technology, and deploy AI-assisted tools that improve the frontline agent experience (e.g., quality scoring, real-time coaching, automated documentation), alongside CRM enablement and broader digital patient engagement capabilities.

Compliance, Risk & Patient Experience
  • Ensure all contact center operations comply with HIPAA, patient confidentiality standards, healthcare regulations, and PRISM policies.
  • Maintain high standards for professionalism, documentation, service quality, and patient communication.
  • Identify operational risks, training gaps, workflow breakdowns, and service issues; lead corrective actions in partnership with appropriate stakeholders.
  • Champion a responsive, compassionate, and consistent patient experience across every interaction.

Required Qualifications
  • 8+ years of progressive healthcare operations, patient access, call center, or contact center leadership experience.
  • 5+ years leading managers, supervisors, or large frontline teams in a high-volume healthcare service environment.
  • Direct experience managing healthcare contact center, centralized scheduling, patient access, referral, ambulatory operations, or physician practice support functions.
  • Proven experience leading multi-site or multi-hub operations with consistent performance standards.
  • Strong understanding of HIPAA, patient confidentiality, healthcare compliance, and service quality expectations.
  • Demonstrated ability to manage performance using KPIs, dashboards, service levels, productivity metrics, quality monitoring, and coaching.
  • Experience leading workflow standardization, process improvement, training, staffing model development, and change management initiatives.
  • Strong communication and stakeholder management skills, with the ability to work across Marketing, Operations, IT, Revenue Cycle, clinical leadership, and executive teams.
  • Experience evaluating, implementing, or governing AI-enabled contact center or patient engagement tools, including escalation logic, performance monitoring, and compliance/HIPAA safeguards for AI-driven patient interactions.

Preferred Qualifications
  • Experience in ophthalmology, retina, ambulatory surgery center, MSO operations, specialty healthcare, or physician practice management.
  • Experience scaling centralized patient access or contact center operations across multiple practices, markets, or regions.
  • Familiarity with IVR design, call routing, and quality monitoring tools.
  • Master's degree or relevant certifications in healthcare administration, contact center management, patient experience, operations, or process improvement.

Key Skills & Competencies
  • Healthcare contact center leadership
  • Patient access operations
  • Multi-site and multi-hub management
  • Workforce planning and staffing model design
  • KPI management and performance improvement
  • Quality assurance and call monitoring
  • Workflow standardization and process improvement
  • Technology-enabled operations leadership
  • Change management and stakeholder alignment
  • Strong written and verbal communication
  • Patient-first service mindset
  • Ability to balance enterprise standardization with local practice needs

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