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Staffing Agency Customer Service Jobs (NOW HIRING)

SOPHOLI INC

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Customer Service Representative - Insurance Agency

Simi Valley, CA · On-site

$41K - $56K/yr

  • Dental

  • Vision

  • PTO

Job Summary We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our insurance agency. In this role, you will be the primary point of contact for our ...

Staffing Agency

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Food Services Aide

Savannah, GA · On-site

$14/hr

  • Medical

  • Dental

  • Vision

... agencies since 2004. With over fifty years of combined staffing experience the company is able to provide each customer unparalleled world-class attention and superior Customer Service. Our ...

GEICO

Entry Level - Customer Service

Yonkers, NY · On-site

$16.50 - $22.50/hr

The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing ...

Automation Personnel Services

Staffing Recruiter

Nashville, TN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are searching for candidates with excellent customer service and communication skills, strong ... S. staffing agencies by Staffing Industry Analysts (SIA). Get that New Job Feeling ! Apply Today!

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $120K/yr

With teams dedicated to onboarding, professional services, customer success, account management ... As an Agency Customer Success Manager, your mission is to work with clients to drive business goals ...

Universal Staffing

Customer Service Representative

Oxford, MI

$13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Job Summary The Customer Service Representative is responsible for ... Monday - Friday 8:00 AM to 5:00 PM Company Description We are not a staffing agency, we employ for ...

City of New York

Customer Service Case Navigator

Manhattan, NY · On-site

$18.75 - $24.75/hr

  • Medical

  • Retirement

Job Duties and Responsibilities: - Provide high quality customer support in adherence to agency customer service principles of respect, trust, empathy, and accountability. Ensure that staff provide ...

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Staffing Agency Customer Service information

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How much do staffing agency customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for staffing agency customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a staffing agency customer service representative?

A Staffing Agency Customer Service representative acts as a liaison between job seekers, employers, and the staffing agency. They handle inquiries, assist with job placement processes, resolve issues, and ensure that both clients and candidates have a positive experience. Their responsibilities may include answering questions about available jobs, guiding applicants through the hiring process, and addressing concerns or feedback. Excellent communication and problem-solving skills are essential for this role.

What are some typical challenges faced by customer service representatives in a staffing agency, and how can they be managed effectively?

Customer service representatives in staffing agencies often face challenges such as balancing the needs of job seekers with those of client companies, managing high volumes of inquiries, and addressing urgent placement requests. Effectively handling these challenges requires strong communication and organizational skills, as well as the ability to prioritize tasks and maintain a positive, solution-oriented attitude. Building trust with both candidates and clients can help streamline processes and improve satisfaction, while proactive problem-solving and clear documentation help reduce errors and misunderstandings.

What are the key skills and qualifications needed to thrive as a staffing agency customer service representative, and why are they important?

To thrive as a Staffing Agency Customer Service Representative, you need strong interpersonal skills, organizational abilities, and knowledge of recruitment processes, often supported by a high school diploma or relevant administrative experience. Familiarity with applicant tracking systems (ATS), CRM software, and common office tools is typically required. Outstanding communication, problem-solving, and adaptability help you excel in handling client and candidate interactions. These skills are crucial for efficiently matching candidates to job openings, ensuring client satisfaction, and maintaining smooth agency operations.

What is the difference between Staffing Agency Customer Service vs Call Center Customer Service?

AspectStaffing Agency Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice setting, often in staffing or recruiting firmsCall centers, often in large, shared spaces
Employer & Industry UsageStaffing agencies, recruiting firms, HR departmentsTelecommunications, retail, tech support
Common Search & ComparisonOften compared for customer service roles within staffing agenciesMore frequently searched as a related customer service role

Staffing Agency Customer Service involves assisting clients and candidates within staffing firms, focusing on recruitment and placement. Call Center Customer Service primarily handles inbound or outbound calls for product or service support. While both roles require strong communication skills, the work environments and industry applications differ significantly.

More about Staffing Agency Customer Service jobs

What cities are hiring for Staffing Agency Customer Service jobs?

Cities with the most Staffing Agency Customer Service job openings:

What are the most commonly searched types of Staffing Agency Customer Service jobs?

The most popular types of Staffing Agency Customer Service jobs are:

What states have the most Staffing Agency Customer Service jobs?

States with the most job openings for Staffing Agency Customer Service jobs include:

Staffing Agency Customer Service jobs near you
Infographic showing various Staffing Agency Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service for Insurance Agency

Richmond Agency Inc

Jackson, MI • On-site

$45K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Our office is looking to hire the right individual to join our service team. We are currently seeking to fulfill a full-time position. Our service rep will be responsible for providing exceptional customer service to our current clients and new prospects, obtaining information and quoting policies, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Responsibilities
  • Process customer change requests.
  • Secure all Trailing Documents from customers.
  • Handle incoming claims and service calls from customers.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products.
  • Be outstanding at relationship building.
Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • College Degree -preferred but not required
Benefits
Paid Time Off (PTO)###Health Insurance###Mon-Fri Schedule###Life Insurance###Retirement Plan###Evenings Off###