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Staffing Agency Customer Service Jobs (NOW HIRING)

GEICO

Agency CSR

Morristown, NJ · On-site

$30K - $45K/yr

Building relationships from a cold start Job Requirements Below are a few requirements of an Customer Service Representative at the agency. * Maintain an upbeat, positive and enthusiastic attitude ...

Dedicated Personnel, Inc.

Be Seen First

Sales Representative - Staffing Agency

Hoover, AL · On-site

$32K - $35K/yr

Who We Are: We're a fast-growing staffing agency connecting great companies with great talent. Our ... business or service-based sales • A strong mindset with a drive to win new business • ...

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How much do staffing agency customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for staffing agency customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staffing Agency Customer Service Representative, and why are they important?

To thrive as a Staffing Agency Customer Service Representative, you need strong interpersonal skills, organizational abilities, and knowledge of recruitment processes, often supported by a high school diploma or relevant administrative experience. Familiarity with applicant tracking systems (ATS), CRM software, and common office tools is typically required. Outstanding communication, problem-solving, and adaptability help you excel in handling client and candidate interactions. These skills are crucial for efficiently matching candidates to job openings, ensuring client satisfaction, and maintaining smooth agency operations.

What are some typical challenges faced by customer service representatives in a staffing agency, and how can they be managed effectively?

Customer service representatives in staffing agencies often face challenges such as balancing the needs of job seekers with those of client companies, managing high volumes of inquiries, and addressing urgent placement requests. Effectively handling these challenges requires strong communication and organizational skills, as well as the ability to prioritize tasks and maintain a positive, solution-oriented attitude. Building trust with both candidates and clients can help streamline processes and improve satisfaction, while proactive problem-solving and clear documentation help reduce errors and misunderstandings.

What is the difference between Staffing Agency Customer Service vs Call Center Customer Service?

AspectStaffing Agency Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice setting, often in staffing or recruiting firmsCall centers, often in large, shared spaces
Employer & Industry UsageStaffing agencies, recruiting firms, HR departmentsTelecommunications, retail, tech support
Common Search & ComparisonOften compared for customer service roles within staffing agenciesMore frequently searched as a related customer service role

Staffing Agency Customer Service involves assisting clients and candidates within staffing firms, focusing on recruitment and placement. Call Center Customer Service primarily handles inbound or outbound calls for product or service support. While both roles require strong communication skills, the work environments and industry applications differ significantly.

What is a Staffing Agency Customer Service representative?

A Staffing Agency Customer Service representative acts as a liaison between job seekers, employers, and the staffing agency. They handle inquiries, assist with job placement processes, resolve issues, and ensure that both clients and candidates have a positive experience. Their responsibilities may include answering questions about available jobs, guiding applicants through the hiring process, and addressing concerns or feedback. Excellent communication and problem-solving skills are essential for this role.
More about Staffing Agency Customer Service jobs
What cities are hiring for Staffing Agency Customer Service jobs? Cities with the most Staffing Agency Customer Service job openings:
What are the most commonly searched types of Staffing Agency Customer Service jobs? The most popular types of Staffing Agency Customer Service jobs are:
What states have the most Staffing Agency Customer Service jobs? States with the most job openings for Staffing Agency Customer Service jobs include:
Staffing Agency Customer Service jobs near you
Infographic showing various Staffing Agency Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 9% Part Time, and 20% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Agency CSR

GEICO

Morristown, NJ • On-site

$30K - $45K/yr

Full-time

Re-posted 2 hours ago

GEICO rating

8.0

Company rating: 8.0 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

161st of 300 rated insurance

Job description

Job Description
Join the Team for an exciting career as a Full-time Customer Service Representative for GEICO Local Office in MORRIS PLAINS, NJ.
The insurance industry is an exciting world to be a part of. If you are looking for a positive change and want to grow in your career please apply today.
Job Responsibilities
To be a successful insurance sales professional you must be great at:
  • Calling, presenting and referring GEICO Insurance products and services to current customers.
  • Professional phone etiquette
  • Career minded vision
  • Follow through and exceed current and prospective client expectations
  • Multi-tasking skills
  • Setting goals with an action plan
  • Building relationships from a cold start
Job Requirements
Below are a few requirements of an Customer Service Representative at the agency.
  • Maintain an upbeat, positive and enthusiastic attitude daily
  • Willingness to learn and be coach-able
  • A great self-starter
  • Intermediate computer skills
  • Proficient in Microsoft Word, Excel, and various Windows applications
  • Obtain Insurance Licenses for Property & Casualty or Personal Lines for future Growth
  • Service existing customer for All products
Our Successful CSR are great at:
  • Identifying and creating qualified referrals generated from a variety of sources which include walk-ins, phone, and lead databases.
  • Assisting with agency growth which include but not limited to events, mailers, and customer support.
  • Interdependent and Adaptable
  • Great communication skills and problem solving skills
  • Resolving customers complaints and Time Management
Salary Information
Future Opportunity's include Licensed Sales Professional, Management, Supervisor, Team Leads, and Marketing positions.
Job Types: Full-time, Part-time
Pay: $30,000- $45,000 per year
COVID-19 considerations:


What GEICO employees say

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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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