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Staffing Agency Customer Service Jobs (NOW HIRING)

American Family Insurance

Customer Service Rep

Buford, GA · On-site

$14.50 - $19.75/hr

Company Description Our Agency Support personnel maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service ...

State of Washington

Customer Service Manager

Olympia, WA · On-site

$5.3K - $7.2K/mo

... government agencies; to other public entities such as cities, counties and tribes; and to ... Supervises customer service staff, ensuring the effective performance of daily operations within ...

Bluecore Staffing LLC.

Be Seen First

Bilingual CSR

Carrollton, TX · On-site

$18/hr

We are seeking a Bilingual Customer Service Representative (CSR) to join our client's fulfillment ... We are not a typical staffing agency. Our leadership team comes directly from warehouse ...

New

Randstad

Customer Service Specialist

Worcester, MA

$21 - $21.50/hr

Experience: 2+ years of customer service experience required; prior experience in Commercial Rating or Agency Customer Service is preferred. * Education: College degree preferred, but not required.

New

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Staffing Agency Customer Service information

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How much do staffing agency customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for staffing agency customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a staffing agency customer service representative?

A Staffing Agency Customer Service representative acts as a liaison between job seekers, employers, and the staffing agency. They handle inquiries, assist with job placement processes, resolve issues, and ensure that both clients and candidates have a positive experience. Their responsibilities may include answering questions about available jobs, guiding applicants through the hiring process, and addressing concerns or feedback. Excellent communication and problem-solving skills are essential for this role.

What are some typical challenges faced by customer service representatives in a staffing agency, and how can they be managed effectively?

Customer service representatives in staffing agencies often face challenges such as balancing the needs of job seekers with those of client companies, managing high volumes of inquiries, and addressing urgent placement requests. Effectively handling these challenges requires strong communication and organizational skills, as well as the ability to prioritize tasks and maintain a positive, solution-oriented attitude. Building trust with both candidates and clients can help streamline processes and improve satisfaction, while proactive problem-solving and clear documentation help reduce errors and misunderstandings.

What are the key skills and qualifications needed to thrive as a staffing agency customer service representative, and why are they important?

To thrive as a Staffing Agency Customer Service Representative, you need strong interpersonal skills, organizational abilities, and knowledge of recruitment processes, often supported by a high school diploma or relevant administrative experience. Familiarity with applicant tracking systems (ATS), CRM software, and common office tools is typically required. Outstanding communication, problem-solving, and adaptability help you excel in handling client and candidate interactions. These skills are crucial for efficiently matching candidates to job openings, ensuring client satisfaction, and maintaining smooth agency operations.

What is the difference between Staffing Agency Customer Service vs Call Center Customer Service?

AspectStaffing Agency Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice setting, often in staffing or recruiting firmsCall centers, often in large, shared spaces
Employer & Industry UsageStaffing agencies, recruiting firms, HR departmentsTelecommunications, retail, tech support
Common Search & ComparisonOften compared for customer service roles within staffing agenciesMore frequently searched as a related customer service role

Staffing Agency Customer Service involves assisting clients and candidates within staffing firms, focusing on recruitment and placement. Call Center Customer Service primarily handles inbound or outbound calls for product or service support. While both roles require strong communication skills, the work environments and industry applications differ significantly.

More about Staffing Agency Customer Service jobs

What cities are hiring for Staffing Agency Customer Service jobs?

Cities with the most Staffing Agency Customer Service job openings:

What are the most commonly searched types of Staffing Agency Customer Service jobs?

The most popular types of Staffing Agency Customer Service jobs are:

What states have the most Staffing Agency Customer Service jobs?

States with the most job openings for Staffing Agency Customer Service jobs include:

Staffing Agency Customer Service jobs near you
Infographic showing various Staffing Agency Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Bill Flinn Agency INC

Bethel Park, PA • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Welcome to Bill Flinn Agency INC, where community and excellent service are at the heart of everything we do! Located right here in Bethel Park, Pennsylvania, were a dedicated team focused on providing our neighbors with the insurance coverage they need to feel secure and confident. We believe in building genuine relationships, not just processing policies. As our Insurance Customer Service Representative, you'll be a key player in making sure our clients feel heard, valued, and well-supported. Imagine being the friendly voice on the other end of the line, guiding people through their policy questions, helping them make important updates, and ensuring their experience with us is nothing short of fantastic. If you have a passion for helping others, a knack for clear communication, and enjoy being part of a supportive, local team, wed be absolutely delighted to have you join us!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Retirement Plan

Career Growth Opportunities

CE and License Reimbursement

Collaborative Work Environment

Home and Work Life Balance

Bonus and Commission Opportunities

Community Involvement

Paid Holidays

Paid Time Off (PTO)

Business Casual Attire

Weekly staff Huddles


Responsibilities

Respond to customer inquiries via phone, email, and in person with a friendly and helpful demeanor.

Assist policyholders with policy changes, billing questions, and general account maintenance.

Process endorsements, renewals, and new business applications accurately.

Provide information about insurance policies and coverage options clearly and concisely.

Document all customer interactions and transactions in the agency's CRM system.

Collaborate with agents to ensure customer needs are met and issues are resolved promptly.

Help maintain customer records and ensure data accuracy.


Requirements

Property and Casualty License Preferred Wllling to Train (Licensing Assistance Available)

Proven customer service experience, preferably in the insurance industry.

Excellent communication and active listening skills.

Proficiency in using computer systems and customer relationship management (CRM) software.

Strong organizational skills and attention to detail.

Ability to handle inquiries and resolve issues efficiently and empathetically.

High school diploma or equivalent; further education or certifications are a plus.