Sr Software Development Manager Jobs in Toronto, ON

WHAT IS THE OPPORTUNITY?

AC/BT's mission is to deliver industry-leadingContact Centre capabilitiesthrough cutting-edge technology solutions.Our team is at the forefront of innovation, shaping the future of client interactions in a rapidly evolving landscape.

We're seeking aSenior Software Development Engineer in Test (SDET)to join ourQuality Engineering (QE) teamand drive automation excellence forAI-powered agentic applications.

As ahands-on Senior SDET, you'll focus ondesigning and implementing automation solutionsto ensure the reliability and intelligence of our next-gen systems. Collaborate in anAgile environmentto tackle complex testing challenges, from prompt engineering to end-to-end validation.Elevate quality, drive innovation, and make a direct impacton RBC's client experience.

WHAT WILL YOU DO?

• Design and implement testsacross all levels (unit, integration, end-to-end), providing expertise on automation procedures, schedules, and risk mitigation.

• Lead test strategy execution: Drive development of test specifications, data analysis, and timelines to ensure on-time delivery.

• Build automated test solutionsusing tools like Selenium, Cucumber, JMeter, and TestNG to enhance efficiency and coverage.

• Analyze requirements and system behavior: Create data flow diagrams and define boundary conditions to maximize test coverage.

• Manage test lifecycle: Oversee test execution, defect tracking, and results storage while adhering to agreed processes.

• Support all test activities: Enhance, develop, and executeboth manual and automated test scripts, recording and tracking software discrepancies to ensure thorough issue resolution.

• Collaborate cross-functionally: Partner with stakeholders and developers to ensure comprehensive testing, reliability, and performance.

• Mentor SDETs: Guide teams on methodologies, coding standards, and best practices through code reviews and test plan design.

• Document and structure knowledge: Ensure test cases and domain expertise are clearly articulated for seamless team execution.

• Integrate testing into CI/CD pipelines: Embed tests for functional/non-functional validation, monitor results, and resolve issues with developers.

WHAT DO YOU NEED TO SUCCEED?

Must-Have:

• 5+ years of Quality Engineering experiencein diverse environments (cloud, distributed, mainframe, APIs, databases), with a proven ability to resolve complex cross-functional issues.

• 3-5 years of hands-on automation experience, designing efficient test strategies to reduce manual testing and covering component, integration, and end-to-end scenarios.

• Expertise in testing Agentic applicationsusing LLMs and prompt engineering techniques.

• DevOps proficiencyin CI/CD, GitHub Actions, ALM, JIRA, and qTest.

• Automation tools expertisein Selenium, Robot Framework, and SOAPUI.

• Programming skillsin Python, Java, C#, SQL, Groovy, PowerShell, and source control tools (Git).

• Experience in Agile/Iterative Waterfall, defining test strategies, and reviewing artifacts (code, automation scripts).

• Knowledge of Service Virtualization(RIT, Wiremock), test data management, and non-SQL databases (MongoDB, PostgreSQL).

Nice-to-Have:

• Contact Centre technology experience.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.