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Sr Help Desk Technician Jobs in Rio Rancho, NM (NOW HIRING)

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

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All JobsSr Help Desk Technician JobsSr Help Desk Technician Jobs in Rio Rancho, NM

Sr Help Desk Technician information

See Rio Rancho, NM salary details

$11

$21

$31

How much do sr help desk technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for sr help desk technician in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is a Sr Help Desk Technician?

Sr Help Desk Technicians are experienced IT professionals responsible for providing advanced technical support and troubleshooting assistance to end-users within an organization. They handle complex hardware, software, and network issues that cannot be resolved by junior technicians. In addition to resolving technical problems, they may also mentor junior staff, document solutions, and help implement IT policies and procedures. Their expertise ensures smooth daily operations and helps maintain the overall health of a company's IT infrastructure.

What are some common challenges faced by a Sr Help Desk Technician, and how can they be effectively managed?

Sr Help Desk Technicians often encounter challenges such as handling complex technical issues that require quick troubleshooting and prioritizing multiple support requests simultaneously. They also need to maintain clear communication with both end-users and IT teams while working under time-sensitive conditions. Effective management of these challenges involves staying organized, keeping up with the latest technical knowledge, and leveraging strong interpersonal skills to provide excellent customer service. Collaborating closely with team members and escalating critical issues appropriately ensures smooth workflow and timely resolution.

What is the difference between Sr Help Desk Technician vs Help Desk Technician?

AspectSr Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentSupport teams, corporate IT departments, on-site and remoteHelp desk support, customer service, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, escalation handlingBasic troubleshooting, ticket resolution, user support

The main difference is that a Sr Help Desk Technician handles more complex issues, provides mentorship, and often takes on escalation responsibilities, whereas a Help Desk Technician focuses on basic user support and issue resolution. The senior role requires more experience and certifications, with a broader scope of responsibilities within IT support teams.

What are the key skills and qualifications needed to thrive as a Sr Help Desk Technician?

A Sr Help Desk Technician typically needs strong troubleshooting abilities, in-depth knowledge of computer hardware, software, and networks, and experience often verified by a degree in IT or certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Active Directory management is commonly required. Excellent communication, patience, and problem-solving skills help them effectively assist users and mentor junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
What job categories do people searching Sr Help Desk Technician jobs in Rio Rancho, NM look for? The top searched job categories for Sr Help Desk Technician jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Sr Help Desk Technician jobs? Cities near Rio Rancho, NM with the most Sr Help Desk Technician job openings:
Sr Help Desk Technician jobs near you

HPC OneStop Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

Re-posted 13 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a HPC OneStop Technician to support a major national laboratory. 

The successful candidate shall assist in enhancing the overall functionality of software by improving software architecture, supporting existing software, and engineering hardware components that optimize various technologies. This role involves providing technical support to clients, testing applications, maintaining hardware, and responding to customer requests. The candidate will also analyze complex system requirements, design software tools and subsystems, and manage software development and support processes. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improving current techniques.

We are seeking someone with two years' experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team. You will be part of a team that provides a "one stop" interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic.

Responsibilities
  • Provide users with interactive issue troubleshooting in a complex computing hardware and software environment
  • Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base
  • Work with application and system supporters to identify advanced solutions to user issues
  • Provide continued assistance in maintaining a sizable knowledge base
Qualifications
  • AA and a minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
  • Must be a US Citizen
  • Ability to obtain and maintain a U.S. Department of Energy Q security clearance.

Required Skills:

  • Familiarity/experience with Windows and Linux Operating Systems
  • Familiarity/experience with programming and scripting languages such as Bash or Java.
  • 12 months of customer help desk experience.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Effective oral and written communications skills along with a strong customer service commitment.
  • Familiar with information security best practice

Desired Skills:

  • Knowledge / experience with engineering and High-Performance Computing user environments, such as programming models, engineering applications, etc.
  • Systems administration experience with either Windows or Linux servers.
  • Knowledge of DevOps tools, chat tools, or web technologies.
  • Experience with Knowledge-Centered Service (KCS) methods.
  • Experience with Gitlab, Jira, MatterMost, or Joomla.
  • Knowledge of IT Service Management (ITSM).

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law

Employment Type: FULL_TIME

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