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Sr Csr Jobs in Rialto, CA (NOW HIRING)

Employnet Inc

Customer Service Rep

Upland, CA · On-site

$16 - $22/hr

Customer Service Representative We are looking for a customer focused, highly motivated and ambitious customer service representative. The target is to ensure excellent service standards and maintain ...

U-Haul

Customer Service Representative

Ontario, CA · On-site

$16.90 - $17.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Ontario, CA · On-site

$16.90 - $17.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

PC Quick Fix

Customer Service Representative

Anaheim, CA · On-site

$18 - $24/hr

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. We offer competitive pay, comprehensive training ...

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All JobsSr Csr JobsSr Csr Jobs in Rialto, CA

Sr Csr information

See Rialto, CA salary details

$12

$23

$35

How much do sr csr jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for sr csr in Rialto, CA is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

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Sr Csr jobs near you

Customer Service Representative

Kimco Staffing

Ontario, CA • On-site

$20/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Position: Customer Service Rep
Location: Placentia, CA
Hours: 8am to 4:30pm
Pay rate: $20
Position Summary
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service by phone and email, processing customer orders, maintaining accurate records in our ERP system, and assisting with inventory management. We are looking for someone who is eager to learn, takes initiative, and thrives in a fast-paced environment.
Key Responsibilities
  • Communicate professionally with customers via phone and email to answer questions and resolve issues.
  • Enter and process customer orders accurately using the company's ERP system.
  • Maintain and update customer and order information.
  • Assist with inventory management and ensure inventory records remain accurate.
  • Collaborate with internal departments to ensure timely order fulfillment and customer satisfaction.
  • Resolve customer concerns using critical thinking and problem-solving skills.
  • Perform additional administrative and customer service duties as needed.

Qualifications
  • 1–2 years of customer service experience.
  • Comfortable communicating with customers and coworkers by phone and email.
  • Experience entering and processing customer orders.
  • Familiarity with ERP systems (experience with any ERP platform is acceptable).
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Strong critical thinking and problem-solving abilities.
  • Self-motivated, dependable, and able to learn new processes quickly.
PandoLogic. Keywords: Customer Service Representative, Location: Ontario, CA - 91764 , PL: 604137203
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About Kimco Staffing

Sourced by ZipRecruiter

Kimco Staffing Services, Inc. was founded in 1986 by Kim I. Megonigal. Mr. Megonigal built Kimco from the ground up, on a Foundation of Integrity, Innovation, Excellent service and a Genuine concern for people. In the early years of the Company’s success, Kimco Office Professionals and Industrial Staffing paved the way for the incredible growth of Kimco. While Kimco enjoyed a solid reputation for Quality, Consistency and Unparalleled customer service, Mr. Megonigal saw the opportunity to create specialized practices that truly catered to the needs of his clients and candidates. We have helped more than 212,000 people find employment since 1986. You can count on Kimco Staffing Services to connect you with top employers and guide you every step of the way in your job search. With more than 30 years of award winning service.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

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