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Sr Csr Jobs in Bogota, NJ (NOW HIRING)

Bloomsbury

Customer Service Representative

Manhattan, NY · On-site

$26.10/hr

Reporting to the Senior Customer Service Manager, the Customer Service Representative will act as a liaison between customers and various internal departments including but not limited to BDR Sales ...

Arsenault

Customer Service Representative

Manhattan, NY · Remote

$20/hr

About the job Customer Service Representative Looking for an amazing remote or work‐from‐home ... Basic proficiency and ability to consult with senior peers on non‐complex projects. High School ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

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Sr Csr information

See Bogota, NJ salary details

$13

$24

$37

How much do sr csr jobs pay per hour?

As of May 28, 2026, the average hourly pay for sr csr in Bogota, NJ is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.
What cities near Bogota, NJ are hiring for Sr Csr jobs? Cities near Bogota, NJ with the most Sr Csr job openings:
Sr Csr jobs near you
Infographic showing various Sr Csr job openings in Bogota, NJ as of May 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $51,920 per year, or $25 per hour.
Senior Customer Service Representative

Senior Customer Service Representative

Tri-K Industries

Denville, NJ • On-site

$18.50 - $25.50/hr

Full-time

Posted 5 days ago

Job description

Summary: Processes incoming customer orders/sample orders, prepares quotes, addresses inquiries, provides follow-ups, and assists with problem resolution. Supports field sales representatives in achieving superior customer satisfaction for maximum growth and execution of Global Customer Delight.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Receives and processes sales orders and sample orders received by telephone, fax, mail, or electronic services in an efficient and expedient manner
  • Prepares and forwards order acknowledgements
  • Responds to general inquiries from customers and sales representatives related to orders, products, literature, shipping and delivery, availability, packaging, and ETA's
  • Works closely with sales representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts
  • Supports customer relations and assists with problem resolution in a timely and professional manner
  • Interacts and works with Technical Service to resolve customer complaints through the CAPA process within specified timeframe
  • Recommends alternate products when possible, and refers customers to technical services or sales for assistance when needed
  • Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, delivery dates
  • Assist shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements
  • Works in coordination with the GCD team and is responsible for picking and billing of orders
  • Updates and inputs all customer related information into NAV
  • Prepares and runs reports through NAV and performs special projects as requested

Skills & Requirements
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Design - Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner. Interpersonal - Maintains confidentiality. Written Communication - Writes clearly and informatively. Business Acumen - Understands business implications of decisions. Organizational Support - Completes tasks correctly and on time. Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Judgment Planning/Organizing - Uses time efficiently; Professionalism - Reacts well under pressure. Quality - Demonstrates accuracy and thoroughness.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School Diploma or Associate Degree with two years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or table form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Order Processing software; Word Processing software; Spreadsheet software; Internet software; Project Management software and Contact Management systems.
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is an office environment and the noise level in the work environment is low to moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms and climb or balance. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus.
Qualifications

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