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At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. Our Interventional Technicians provide exceptional direct client care using innovative technology to assist clients in overcoming their life-long struggle of depression, anxiety, and OCD.  

We are committed to providing clinically excellent, transformative mental health care to our clients and interventional services are a core part of this mission. The Interventional Technician's full-time primary role is to assist providers in the delivery of Transcranial Magnetic Simulation Therapy (TMS Therapy) as well as Spravato and Ketamine services while ensuring that the highest quality work standards are achieved and maintained according to practice policies and procedures. These team members are compassionate, dependable, organized, have effective communication skills, multitask, and work well with other team members.  

Our Interventional Technician's appreciate the ability to build rapport with clients and support them as they receive relief from treatment resistant depression. As an Interventional Technician team member, you will be able to witness the powerful impact of our services on the clients you work with as they find hope through your support. 

This role will be a float primary in our mid-region clinics: Auburn, Dedham, Fitchburg, Framingham, Marlborough, Milford, Springfield, Sudbury, West Springfield and Worcester.

Key Responsibilities:    

• Provide Interventional treatments according to specific physician protocols: Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy
• Take patient vitals at specific intervals during Esketamine treatments and monitor patient for medication side effects
• Accurately enter all patient information required into the system and record session notes and superbill by end of the day
• Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders
• Provide excellent patient care and treat them with compassion while developing trust and rapport
• Administer psychiatric rating scales and document outcomes on modalities
• Schedule and maintain patient appointments relative to all services offered that encompass patient treatment
• Have flexibility with time schedules to fit patients’ needs and requirements
• Answer patient phone calls and adjust the schedule to patient needs as necessary
• Maintain patient safety by wearing personal protective equipment as required
• Assist with the patient resource center and integrate the current and potential patients
• Investigate and communicate insurance coverage and verification issues
• Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system set-up throughout treatment
• Possess basic clinical assessment skills to identify real or potential adverse events during treatment where treatment should be interrupted or terminated
• Communicate concerns to the interventional coordinator, clinical director, or physician when necessary
• Follows company policies and procedures as well as adhering to state and/or federal regulations
• Work with the necessary vendors and other representatives to accomplish other various duties
• Perform additional duties as needed

Qualifications:    

• High School Diploma or GED  
• Associate or Bachelor’s Degree (Preferred)  
• 1 or more years of medical office experience (Preferred)  
• Medical Assistant (Preferred)  
• Knowledge of medical authorizations (Preferred)  
• Completion of TMS Certification during training  
• Knowledge of medical terminology  
• Understand and compliance with HIPAA.  
• CPR Certified (or willing to get certification)  
• Ability to provide coverage for treatments at nearby clinics (Preferred)  

Explore the Advantages of Joining Our Team:     

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. 
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care. 
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. 
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. 
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. 
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role. 

Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $20 – $25. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.