Spectrum Customer Service Jobs in Portland, OR (NOW HIRING)

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!

 

What We Offer

Enjoy our many benefits and incentives including:

Affordable Medical/Dental/Vision plansFlexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9)Paid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation ProgramVocational Training Program: Accelerated training path towards QMHA certification

For more details about our benefits, visit our website!

About the Position 

We are looking for an On Call Residential Care Associate I to join our team in the Clackamas County region. The On Call Residential Care Associate I will provide caring companionship and assistance with daily tasks to clients. They will provide personal care services and support that helps individuals develop appropriate daily living skills and independent activities of daily living to increase or maintain their level of functioning. The On Call Residential Care Associate I will assist with meal preparation, clean-up, and food purchasing, while encouraging client participation. Under the guidance of a Registered Nurse, they will pass medications and perform delegated medical care as prescribed by the client’s primary care provider. They will transport clients to and from the program as necessary to engage and provide treatment services. They will maintain compliance with established productivity standards for documentation of services. 

Please keep the following things in mind:

On Call staff must work a minimum of 32 shift hours per monthOn Call staff must attend a minimum of one staff meeting per month (and clinical supervision if a QMHA)On Call staff must stay current on company trainingOn Call staff must respond to facility requesting coverage within 2 hours of initial call. In some cases, more notice can be provided.

This position falls under the AFSCME bargaining unit. Wages, benefits, and working conditions are set in accordance with the collective bargaining agreement.

ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

Training Program

With our MHACBO-accredited training program, you will earn CEUs towards applicable mental health certifications, while attending your required, paid training, and receiving qualified clinical supervision gaining on-the-job experience.

Work Schedule: Days/Hours will vary and may include holidays, weekends & night shifts.

 

What You’ll Make

$21.42 - $22.07 per hour DOE/Credentials.

Differentials: In addition to your base wage, CCS offers the following pay differentials, subject to position, program, and eligibility requirements:  Night Shift (NOC) Differential: An additional $3.00 per hour for hours worked between 10:00 PM and 8:30 AM, provided that at least 2.5 hours of your shift occur within this designated period. Secure Program Differential: An additional $2.00 per hour for all hours worked in an eligible CCS secure program. Bilingual Differential: An additional 5% pay differential for employees who meet the qualifications of the CCS Language/Bilingual Program.

 

What You’ll Need

Caregiving and/or mental health experience (personal or professional) is preferredA dedication to the wellbeing of each resident and helping them complete their activities of daily living (ADL’s) and independent activities of daily living (IADLs).  

 

Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. 

 

Physical Demands: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds. It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques and may require an individual to lift and transfer clients. 

We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department.

Per OAR 309-035-0135, Direct Care staff must be 18 or older at the time of hire.

 

About Us

ColumbiaCare Services is a non-profit, behavioral health and Veteran’s service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values.

We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities.