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Spectrum Customer Service Jobs in Texas (NOW HIRING)

SPECTRUM

Supervisor, Field Service

Crockett, TX

$55K/yr

As a Field Services Supervisor at Spectrum, you'll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards.

Customer Operations

Technical Specialist

El Paso, TX · On-site

If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service ...

SPECTRUM

Service Technician

Corpus Christi, TX · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Service Technician

Arlington, TX · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Service Technician

Farmers Branch, TX · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Service Technician

Benbrook, TX · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Service Technician

Greenville, TX

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

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Spectrum Customer Service information

See Texas salary details

$9

$17

$25

How much do spectrum customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for spectrum customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Texas?

For Spectrum Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Texas look for?

The top searched job categories for Spectrum Customer Service jobs in Texas are:

What cities in Texas are hiring for Spectrum Customer Service jobs?

Cities in Texas with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Strategic Major Account Executive, Spectrum Business

Spectrum Business

Coppell, TX • On-site

Full-time

Posted 28 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Want to leverage your technical expertise and business acumen to drive growth for large enterprise clients? As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver tailored voice, data, cloud and video solutions to new and existing customers. Your consultative approach and ability to navigate high-level technical and executive relationships will be instrumental in achieving Spectrum’s business goals in the enterprise space. 


How You Will Make an Impact 

  • Cultivate and maintain key business relationships with large enterprise accounts, selling Spectrum Business services across assigned territory or market segment 
  • Achieve monthly revenue quotas in data, phone, cloud and video sales by identifying target markets and contacts for Spectrum’s enterprise product portfolio 
  • Conduct daily field sales activities with frequent travel to customer locations, using cold calling and networking to generate new business 
  • Develop professional proposals, negotiate contracts with CEO and CTO-level executives and manage the sales cycle from prospecting through service implementation 
  • Deliver customer-centric solutions by presenting product features and benefits and facilitating technical and business conversations 
  • Maintain accurate sales activity reports, including sales funnels, forecasts and call logs 
  • Build relationships in the corporate and IT community, consistently achieving monthly sales quotas 
  • Collaborate with area peers to acquire referrals and grow market presence 

Working Conditions 

  • Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle

What You Will Bring to Spectrum 


Required Qualifications 


Education 

  • High school diploma or equivalent from an accredited organization (GED) 

Experience 

  • Experience selling to corporate executives and outside sales to Mid-Large Customers

Skills 

  • Read, write, speak and understand English 
  • Quick to conduct cost analyses and provide product recommendations 
  • Proficiency in Microsoft Excel, Word, PowerPoint and Visio  
  • Experience with ICOMS/CSG or other billing systems 
  • Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet) 
  • Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI, SIP) 
  • Familiarity with business software, hardware applications, Intranets and Salesforce 
  • Experience negotiating Master Service Agreements and selling financial/business benefits, closing sales and presenting technical solutions 
  • Valid and active State driver’s license with a safe driving record 

Preferred Qualification 

Education 

  • Bachelor’s degree in a business-related field or equivalent combination of education, training and experience  

Experience 

  • 4+ years of B2B sales experience selling data, voice, cloud or video solutions to multi-location enterprise accounts 

Skills 

  • Demonstrated success as a top sales performer consistently exceeding revenue quotas 
  • Aptitude for learning the Spectrum product suite 
  • Ability to translate technical information for customers and work confidently with high-level management 
  • Experience in identifying and cultivating market opportunities 

#LI-SE1
SCM270 2026-78000 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You Will Bring to Spectrum 


Required Qualifications 


Education 

  • High school diploma or equivalent from an accredited organization (GED) 

Experience 

  • Experience selling to corporate executives and outside sales to Mid-Large Customers

Skills 

  • Read, write, speak and understand English 
  • Quick to conduct cost analyses and provide product recommendations 
  • Proficiency in Microsoft Excel, Word, PowerPoint and Visio  
  • Experience with ICOMS/CSG or other billing systems 
  • Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet) 
  • Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI, SIP) 
  • Familiarity with business software, hardware applications, Intranets and Salesforce 
  • Experience negotiating Master Service Agreements and selling financial/business benefits, closing sales and presenting technical solutions 
  • Valid and active State driver’s license with a safe driving record 

Preferred Qualification 

Education 

  • Bachelor’s degree in a business-related field or equivalent combination of education, training and experience  

Experience 

  • 4+ years of B2B sales experience selling data, voice, cloud or video solutions to multi-location enterprise accounts 

Skills 

  • Demonstrated success as a top sales performer consistently exceeding revenue quotas 
  • Aptitude for learning the Spectrum product suite 
  • Ability to translate technical information for customers and work confidently with high-level management 
  • Experience in identifying and cultivating market opportunities 
Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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