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Spectrum Customer Service Jobs in Texas (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Houston, TX · On-site

$13.50 - $18.25/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Customer Service Representative

Rosharon, TX

$14.25 - $19.50/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Customer Service Representative

Justin, TX · On-site

$19 - $25.75/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for spectrum customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Texas?

For Spectrum Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Texas look for?

The top searched job categories for Spectrum Customer Service jobs in Texas are:

What cities in Texas are hiring for Spectrum Customer Service jobs?

Cities in Texas with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Customer Outreach Service Activation

Charter Communications

San Antonio, TX • On-site

$14.50 - $19.75/hr

Other

Re-posted 19 days ago

Charter Communications rating

7.9

Company rating: 7.9 out of 10

Based on 414 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position is onsite in a call center environment.


Class Starting October 19th, 2026.

Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.

How You'll Make an Impact

  • Contact customers through outbound and inbound calls to activate Spectrum services
  • Guide customers through the activation process, troubleshooting issues with various tools and applications
  • Apply your expertise to ensure successful equipment activations and internet setup
  • Stay up to date on Spectrum offerings and manage customer escalations effectively
  • Meet performance targets and collaborate by sharing best practices with your team
  • Resolve customer complaints while managing multiple calls efficiently

What You'll Bring to Spectrum


Required Qualifications


Education

  • High school diploma or equivalent

Experience

  • 2+ years in customer service

Skills

  • Strong English communication skills
  • Ability to prioritize, organize and multitask
  • Sales skills including analysis, objection handling, pitching and closing
  • Customer complaint resolution and call management

Preferred Qualifications


Skills

  • Ability to maintain confidentiality and solve problems under pressure
  • Knowledge of cable or telephony industry and services
  • Familiarity with residential product details

#ZRCO2

#LI-JC3
CSU106 2026-79364 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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