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Spectrum Customer Service Jobs in Alabama (NOW HIRING)

SPECTRUM

Account Executive Sales

Birmingham, AL · On-site

$27K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-79374 2026 Here, our employees don't just ...

SPECTRUM

Account Manager

Birmingham, AL · On-site

$27K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-79374 2026 Here, our employees don't just ...

SPECTRUM

Marketing Account Executive

Birmingham, AL · On-site

$27K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-79374 2026 Here, our employees don't just ...

SPECTRUM

Advertising Account Executive

Birmingham, AL · On-site

$27K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-79374 2026 Here, our employees don't just ...

Spectrum Resorts

Retail Supervisor

Gulf Shores, AL · On-site

$16/hr

... customer service skills - Must have the ability to motivate team in a positive manner - Must have ... Spectrum Resorts is home to team members who want to make a difference in the lives of their work ...

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How much do spectrum customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for spectrum customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Alabama?

For Spectrum Customer Service jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Alabama look for?

The top searched job categories for Spectrum Customer Service jobs in Alabama are:

What cities in Alabama are hiring for Spectrum Customer Service jobs?

Cities in Alabama with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Alabama as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,438 per year, or $17 per hour.

Account Executive Sales

SPECTRUM

Birmingham, AL • On-site

$27K/yr

Full-time

Re-posted yesterday

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Spectrum Reach (www.spectrumreach.com) is the advertising sales division of Spectrum. We offer best in class premium video solutions to business owners and advertising agencies nationwide.

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions.


PAY STRUCTURE


Our compensation model empowers high performers to control their earnings. A modest base salary is coupled with a competitive commission structure from day one. With up to 12% commission on new business, top performers surpass traditional salary expectations. We offer the tools, support, and opportunities for rapid success, providing exceptional upside for those driven by performance-based pay.

DUTIES AND RESPONSIBILITIES

  • Achieve sales and strategic goals
  • Cultivate and nurture connections with brands and marketing/advertising agencies
  • Recognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challenges
  • Oversee sales forecasting and reporting for your Book of Business
  • Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise
  • Deliver client results that earn repeat business
  • We’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

Required Qualifications

  • Proven track record of exceeding revenue expectations
  • 1+ years outside or B2B sales experience
  • Ability to use data in the development and sale of a media strategy
  • Adept at presenting complex solutions in a simple, easy to understand manner
  • Understanding of the media landscape and evolving dynamics of advertising within it
  • Strong presentation skills with the ability to speak with C-level clients; confident in negotiating
  • Local and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

  • Accustomed to building processes to hold yourself accountable to goals; own your day
  • Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology
  • Ideally have progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies
  • Knowledge of Salesforce
  • Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence
  • Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)
  • Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.

#LI-MS5
SAS225 2026-79374 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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