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Spectrum Call Center Jobs in Texas (NOW HIRING)

Jj

Associate Director, PSC Operations

Dallas, TX · On-site

Proficient with CRM platforms, call center software, reporting dashboards and Microsoft Office Suite * Experience in a broad spectrum of disease states and therapeutic areas. * Significant field ...

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How much do spectrum call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for spectrum call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are popular job titles related to Spectrum Call Center jobs in Texas?

For Spectrum Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Spectrum Call Center jobs in Texas look for?

The top searched job categories for Spectrum Call Center jobs in Texas are:

What cities in Texas are hiring for Spectrum Call Center jobs?

Cities in Texas with the most Spectrum Call Center job openings:

Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Patient Support Agent

Ascend Vision Partners

Weslaco, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Ascend Vision Partners rating

4.2

Company rating: 4.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description:

Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of ophthalmic medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.



The Patient Support Agent (call center representative) position allows you to provide a welcoming environment to both our patients and providers. This position is responsible to schedule patients with our providers via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information, and direct calls accordingly. Adhere to schedule rules as established by the facility and providers.



Job Responsibilities

  •        Communicates in a cordial, professional manner with patients via phone.
  •        Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
  •        Logs all patient communication within patient chart during or after patient call.
  •        Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
  •        Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients’ experience.
  •        Updates computer referring physician data base, as needed.
  •        Works with online scheduling system and EHR.
  •        Verifies patient data and insurance to ensure it is updated for accurate billings.
  •        Responds to patient concerns or refers to leadership as needed.
Requirements:

Education and Experience

  •     High school diploma or equivalent, preferred
  •     Call Center, Customer Service or other related experience, preferred
  •     Bilingual (English/Spanish), required

Knowledge, Skills & Abilities

  •     Customer Service
  •     Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
  •     Ability to utilize a desktop computer, keyboard, mouse and headset
  •     Acquainted with common ocular symptoms and complaints

Physical Requirements

  •     Sitting for extended periods of time
  •     Requires using hands to handle, control, or feel objects, tools, or controls
  •     Requires repetitive movement

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