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Spectrum Call Center Jobs in Texas (NOW HIRING)

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How much do spectrum call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for spectrum call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are popular job titles related to Spectrum Call Center jobs in Texas?

For Spectrum Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Spectrum Call Center jobs in Texas look for?

The top searched job categories for Spectrum Call Center jobs in Texas are:

What cities in Texas are hiring for Spectrum Call Center jobs?

Cities in Texas with the most Spectrum Call Center job openings:

Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Sales and Account Retention Representative

Sales and Marketing

San Antonio, TX • On-site

Full-time

Re-posted 17 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum’s suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you’ll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.


How You’ll Make an Impact

  • Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings
  • Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
  • Present and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
  • Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
  • Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
  • Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
  • Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

  • Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

What You’ll Bring to Spectrum

Required Qualifications

Education

  • High school diploma or equivalent

Skills

  • Ability to read, write, speak and understand English
  • Communicate clearly and professionally with a customer-focused approach
  • Build rapport, overcome objections, and retain customers through solution-oriented conversations
  • Work effectively in a fast-paced, metric-driven call center environment
  • Learn and apply billing, account management, and order entry systems
  • Understand sales practices, customer retention techniques, and service recovery methods 

Preferred Qualifications

Experience

  • 2+ years of call center sales experience 

Skills

  • Working knowledge of Spectrum products and services, especially mobile offerings
  • Knowledge of competitor wireless, internet, video and voice products and services

#ZRSM2


#LI-JP3
SRT103 2026-81216 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • High school diploma or equivalent

Skills

  • Ability to read, write, speak and understand English
  • Communicate clearly and professionally with a customer-focused approach
  • Build rapport, overcome objections, and retain customers through solution-oriented conversations
  • Work effectively in a fast-paced, metric-driven call center environment
  • Learn and apply billing, account management, and order entry systems
  • Understand sales practices, customer retention techniques, and service recovery methods 

Preferred Qualifications

Experience

  • 2+ years of call center sales experience 

Skills

  • Working knowledge of Spectrum products and services, especially mobile offerings
  • Knowledge of competitor wireless, internet, video and voice products and services

#ZRSM2

Employment Type: Full Time

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