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Special Handling Agent Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Escalate complex cases or special handling situations per contract guidelines. * Maintain ...

Choice Aviation Service Inc

Office Agent

Newark, NJ · On-site

Summary The Office Agent provides all the customer service for accepting, processing/finalizing ... Send special handling telexes/messages in accordance with airline requirements & regulations.

PSG Global Solutions

Ramp Services Agent

Saint Paul, MN · On-site

$15.75 - $19.25/hr

... special handling of luggage/cargo as required/directed Deliver passenger luggage to claim area and unload onto conveyor system Deliver air cargo to appropriate recipient Drive and/or operate ground ...

Cavalier Logistics

A well-qualified Air Export Agent will process and execute the transportation documents for export ... special handling or expediting * Maintain client profile and databases, excellent service to ...

Jazz Aviation

Customer Service Agent (PT)

Santa Clarita, CA · On-site

$15.75 - $21/hr

The opportunity: As a Jazz Customer Service Agent, you will be part of a team professionally ... special handling. * Handle and resolve customer complaints. * Departure Gate customer service and ...

Immersion Consulting, LLC

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Escalate complex cases or special handling situations per contract guidelines. * Maintain ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Escalate complex cases or special handling situations per contract guidelines. * Maintain ...

State of Georgia

$95K/yr

GDNA Special Agent Explore a World of Opportunity with the State of Georgia! We are the force that ... handling and responsible for accounting of all prescription drugs received, possessed, dispensed ...

State of Georgia

GDNA Special Agent

Atlanta, GA · On-site

$95K/yr

GDNA Special Agent Explore a World of Opportunity with the State of Georgia! We are the force that ... handling and responsible for accounting of all prescription drugs received, possessed, dispensed ...

Swissport International

Ramp Agent

Pensacola, FL · On-site

$15/hr

Ramp Agent Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global ... Provide special handling of luggage/cargo as required/directed * Deliver passenger luggage to claim ...

Swissport International

Ramp Agent

Fort Lauderdale, FL · On-site

$20.13/hr

Ramp Agent Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global ... Provide special handling of luggage/cargo as required/directed * Deliver passenger luggage to claim ...

Swissport International

Ramp Agent

Fort Lauderdale, FL · On-site

$20.13/hr

Ramp Agent Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global ... Provide special handling of luggage/cargo as required/directed * Deliver passenger luggage to claim ...

Swissport International

Ramp Agent

Miami, FL · On-site

$21.91/hr

Ramp Agent Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global ... Provide special handling of luggage/cargo as required/directed * Deliver passenger luggage to claim ...

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Special Handling Agent information

See salary details

$35K

$65.6K

$104.5K

How much do special handling agent jobs pay per year?

As of Sep 15, 2026, the average yearly pay for special handling agent in the United States is $65,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a special handling agent?

Special Handling Agents are professionals responsible for managing and overseeing items or cargo that require extra care and attention during transportation, such as fragile, valuable, dangerous, or oversized goods. They ensure that these items are handled according to strict safety and security protocols to prevent damage or loss. Special Handling Agents often work in airports, logistics companies, or shipping facilities, coordinating with other staff to guarantee that all special requirements are met throughout the handling process.

What are the key skills and qualifications needed to thrive as a special handling agent, and why are they important?

To thrive as a Special Handling Agent, you need knowledge of cargo and baggage handling procedures, attention to detail, and often a high school diploma or equivalent. Familiarity with cargo tracking systems, barcode scanners, and compliance with IATA/ICAO regulations is typically required. Strong communication, problem-solving abilities, and customer service orientation help you excel in managing sensitive shipments and interacting with clients. These skills ensure the safe, efficient, and compliant handling of special or high-value items, which is vital for operational integrity and customer satisfaction.

What are common challenges faced by special handling agents, and how can they be overcome?

Special Handling Agents often encounter challenges such as managing delicate or high-value cargo, adhering to strict regulatory guidelines, and coordinating with multiple stakeholders to ensure timely and secure handling. To overcome these challenges, agents must maintain strong attention to detail, stay up-to-date with safety protocols, and communicate clearly with airline staff, freight forwarders, and regulatory bodies. Continuous training and teamwork are essential for successfully navigating the fast-paced and high-pressure environment typical in this role.

What is the difference between Special Handling Agent vs Cargo Handler?

AspectSpecial Handling AgentCargo Handler
CredentialsTypically requires security clearances and specialized trainingUsually requires basic forklift and safety certifications
Work EnvironmentAirports, secure facilities, often handling sensitive or high-value itemsWarehouses, cargo terminals, handling general freight
Employer & IndustryAirlines, government agencies, logistics companiesFreight companies, shipping yards, logistics providers
Search & Comparison IntentHigh-security, sensitive cargo handlingGeneral freight, bulk cargo handling

Special Handling Agents focus on secure, sensitive, or high-value items often in airport or secure environments, requiring specialized training and clearances. Cargo Handlers typically manage general freight in warehouses or cargo terminals, with standard certifications. While both roles are vital in logistics, they differ mainly in security requirements and work settings.

More about Special Handling Agent jobs

What are popular job titles related to Special Handling Agent jobs?

For Special Handling Agent jobs, the most frequently searched job titles are:

Special Handling Agent jobs near you
Infographic showing various Special Handling Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,642 per year, or $31.6 per hour.

Contact Center Agent

Annapolis, MD • On-site

Immersion Consulting
Business Management Consulting • 11 - 50 employees
Learn more about Immersion Consultingexternal

$16 - $21.75/hr

Other

Re-posted 23 days ago

Job description

Contact Center Agent

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.

Contact Center Agents are responsible for providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods. Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs.
  • Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season transactions.
  • Utilize secure systems to enter and update customer information.
  • Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements.
  • Use IVR, web chat, email, and other technology solutions to support customer interactions.
  • Escalate complex cases or special handling situations per contract guidelines.
  • Maintain confidentiality and comply with privacy and security requirements (FISMA, HIPAA, NIST).
  • Meet performance metrics such as Average Speed of Answer, customer satisfaction scores, and accuracy standards.

Requirements

  • High school diploma and 0–2 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment

Apply