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Spanish Bpo Jobs (NOW HIRING)

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in ... Strong written and verbal communication skills both in English and Spanish. * Familiarity with ...

MCI Careers

Spanish Bilingual Sales Representative

Lakeland, FL · On-site

$14.50 - $18.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... In this role, you will engage with Spanish- and English-speaking customers to promote products and ...

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Spanish Bpo information

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How much do spanish bpo jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for spanish bpo in the United States is $29.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $32.93 per hour, depending on experience, location, and employer.

What is the difference between Spanish Bpo vs Customer Service Representative?

AspectSpanish BpoCustomer Service Representative
CredentialsBasic customer service skills, language proficiency in SpanishCustomer service skills, language proficiency in Spanish often preferred
Work EnvironmentCall centers, outsourcing companies, remote or on-siteCall centers, retail, corporate offices, remote or on-site
Industry UsageOutsourcing, BPO companies serving Spanish-speaking clientsVarious industries including retail, telecom, finance, and more

Spanish Bpo roles typically involve providing customer support in Spanish within BPO companies, focusing on language skills and customer service. Customer Service Representatives may work across multiple industries and often require similar skills but can serve a broader range of clients. Both roles share common work environments and skill requirements, but Spanish Bpo positions are specifically tied to outsourcing services for Spanish-speaking markets.

What is the salary of Spanish BPO in India?

The salary of a Spanish BPO agent in India typically ranges from ₹15,000 to ₹30,000 per month, depending on experience, location, and company. BPO roles often require language proficiency and customer service skills, with some positions offering performance-based incentives.

What jobs are under BPO?

BPO (Business Process Outsourcing) companies offer a variety of jobs including customer service representatives, technical support agents, sales agents, data entry clerks, and back-office operations staff. These roles often require communication skills, computer proficiency, and sometimes specific certifications or training. BPO jobs typically involve working in call centers or online environments, with shifts that may include nights and weekends.

What jobs can I get if I only speak Spanish?

As a Spanish BPO professional, you can work in customer service, technical support, or sales roles that require Spanish language skills. These jobs often involve communication via phone, chat, or email and may require bilingual proficiency and familiarity with CRM tools. Many positions offer remote work options and do not require advanced technical certifications.

What is BPO in Spanish?

BPO in Spanish stands for 'Business Process Outsourcing,' which refers to contracting third-party companies to handle specific business functions such as customer service, technical support, or back-office tasks. In the context of a Spanish BPO job, it involves providing these services in Spanish, often requiring language skills and familiarity with call center tools. BPO roles typically demand communication skills, computer proficiency, and sometimes industry-specific knowledge.
More about Spanish Bpo jobs
What cities are hiring for Spanish Bpo jobs? Cities with the most Spanish Bpo job openings:
What states have the most Spanish Bpo jobs? States with the most job openings for Spanish Bpo jobs include:
What job categories do people searching Spanish Bpo jobs look for? The top searched job categories for Spanish Bpo jobs are:
Spanish Bpo jobs near you
Infographic showing various Spanish Bpo job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 5% Internship, 34% As Needed, 56% Full Time, 1% Contract, and 1% Summer. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $60,587 per year, or $29.1 per hour.

Escalations Representative

Opticall BPO

Buffalo, NY

$15 - $19.25/hr

Full-time

Posted 10 days ago

Job description

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

I. Summary/Objective:

The Opticall BPO Escalations Representative is a vital position within the organization as it is in charge of providing support to several departments within the organization through different channels (online, voice, and email). From support to the RVPs, Managers, and stores to ensure customer satisfaction and protect our brand reputation. The position provides support on tickets, escalated interactions, and helps prevent potential financial loss by mitigating operational risks.

II. Responsibilities:

  • Processing partial and full refunds.
  • Create and follow up on the ticketing system.
  • To research and provide patients/ stores with medical records through different communication channels.
  • Handle escalated calls from call center interactions
  • Initiate escalations to store and call center leadership when needed. Follow up on these escalations in a timely manner using the approved communication channels and adhering to internal standard operating procedures.
  • Reschedule appointments when updates in store lanes occur
  • Respond to chargebacks and Care credit disputes in a timely manner to ensure loss prevention
  • Any other duties assigned by Operations based on business needs.

III. Education and Experience:

  • High School Diploma and/or College Degree are highly preferred

IV. Skills/ Qualifications:

  • Previous experience in a customer support role.
  • Strong written and verbal communication skills both in English and Spanish.
  • Familiarity with computer systems and best practices.
  • Ability to multitask, attention to detail with the ability to prioritize and execute tasks efficiently
  • Data Entry Skill
  • Problem-Solving Skill.
  • Email etiquette & proficiency
  • Being able to work well under pressure