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Spa Manager Director Jobs in Raleigh, NC (NOW HIRING)

Aveda Institutes

Guest Care Concierge

Chapel Hill, NC · On-site

$14.25 - $18.25/hr

Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and ... Meet and exceed performance goals established by the Director of Business Operations * Perform ...

THE UMSTEAD HOTEL & SPA

Housekeeping Director

Cary, NC · On-site

... Hotel and Spa standards. The Housekeeping Director is responsible for delivering an outstanding guest experience while managing departmental resources responsibly. Essential Responsibilities ...

New

THE UMSTEAD HOTEL & SPA

Bar & Lounge Supervisor

Cary, NC · On-site

$28/hr

... Manager and in accordance with The Umstead Hotel & Spa standards. This is a hands-on leadership ... Exceptional communication abilities to direct associates and interact with guests, clients, and ...

Elase Nationwide

Business System Manager

Raleigh, NC · On-site +1

$65 - $100K/hr

The Business System Manager has a strong proficiency in Point of Sale solutions, preferably Zenoti ... the spa teams; feedback can be direct or indirect via observation. * Projects as assigned.

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Spa Manager Director information

What is the difference between Spa Manager Director vs Spa Supervisor?

AspectSpa Manager DirectorSpa Supervisor
ResponsibilitiesOversees entire spa operations, strategic planning, staff management, budgeting, and customer experienceManages daily spa services, supervises staff, ensures service quality, handles guest concerns
CredentialsTypically requires management experience, certifications in spa therapy, and leadership skillsRequires spa therapy certifications and experience in service delivery
Work EnvironmentExecutive office and spa floor, involved in high-level decision makingFrontline role, directly interacts with guests and staff

The Spa Manager Director focuses on strategic leadership and overall operations, while the Spa Supervisor handles daily service delivery and staff supervision. Both roles require relevant certifications, but the Director's role is broader and more strategic.

What are some common challenges a spa manager director faces in balancing client satisfaction and business performance?

A Spa Manager Director often needs to balance delivering exceptional guest experiences with achieving business goals such as revenue targets and cost control. Managing staff scheduling, maintaining high service standards, and handling guest feedback are daily challenges, especially during peak periods. Additionally, overseeing inventory, marketing promotions, and compliance with health regulations requires strong organizational and leadership skills. Addressing these areas proactively helps ensure both client satisfaction and business success.

What are the key skills and qualifications needed to thrive as a spa manager director, and why are they important?

To thrive as a Spa Manager Director, you need expertise in spa operations, staff management, and customer service, often supported by a degree in hospitality management or a related field. Familiarity with spa management software, booking systems, and knowledge of industry regulations and certifications are typical technical requirements. Exceptional leadership, interpersonal communication, and problem-solving skills help you motivate teams and ensure client satisfaction. These skills are crucial for maintaining high service standards, optimizing business performance, and creating a positive guest experience.

What does a spa manager director do?

A Spa Manager Director is responsible for overseeing all aspects of a spa’s operations, including staff management, budgeting, marketing, and customer service. They ensure that the spa delivers high-quality treatments and services while maintaining a relaxing and safe environment for clients. Additionally, they develop business strategies, supervise hiring and training, manage inventory, and work to maximize profitability and guest satisfaction.
What are the most commonly searched types of Spa Manager jobs in Raleigh, NC? The most popular types of Spa Manager jobs in Raleigh, NC are:
Spa Manager Director jobs near you
Infographic showing various Spa Manager Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Guest Care Concierge

Aveda Institutes

Chapel Hill, NC • On-site

$14.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher
Who We Are:
Do What You Love - Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.
Responsibilities:
The Guest Care Concierge must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:
  • Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
  • Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
  • Continually be focused on hospitality, guest care, and service excellence
  • Partner with Institute team members to understand details of services (i.e. products used, length of service, etc.) and how to properly schedule appointments accurately to ensure a quality experience for guests
  • Implement effective selling strategies to up-sell services and notify guests of specials
  • During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience
  • Pre-book appointments for guests
  • Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and timely manner
  • Communicate inventory shortage challenges and incidents to the Salon + Spa Manager
  • Maintain a high level of professionalism with students, team members, and guests
  • Maintain all safety and security standards and identify and communicate potential problem issues/challenges
  • Meet and exceed performance goals established by the Director of Business Operations
  • Perform duties as assigned and/or required to meet business needs
  • Abide by all Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Minimum Requirements:
  • High school diploma or GED equivalent; Bachelor's degree a plus
  • Minimum of 2 years' continuous retail or customer service experience in a salon or spa required
  • Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
  • Excellent interpersonal, communication, and presentation skills
  • Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct
  • Demonstrate aptitude to train new team members
  • Ability to set and achieve goals, implement decisions, and work under strict deadlines
  • Ability to work a flexible schedule, including evenings and weekends as needed
  • Strong commitment to customer service excellence and to the Company's mission and vision

Travel Requirements:
The team member in this position must be able to travel locally to events and for out-of-state training as necessary.
Perks and Benefits:
  • Medical/Dental/Vision/Life Insurance
  • 401(k)/match
  • PTO
  • Employee discounts on products and services
  • Growth opportunities

Physical Demands and Work Environment:
  • Sit at a desk with a computer for up to eight (8) hours per day
  • Use hands to handle objects and reach with hands and arms
  • Walk, sit, stand, balance, stoop, speak, and hear
  • See a computer screen and read paper and electronic documents
  • Occasionally lift and/or move objects up to 30 pounds
  • Tolerate a minimal to moderate noise level typical of a corporate office setting

Equal Opportunity Employer:
Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

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