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Spa Manager Director Jobs in Raleigh, NC (NOW HIRING)

Hand & Stone

Spa Associate

Raleigh, NC

$12 - $14.50/hr

... management roles. * Family Focused: Strike the right work/life balance by making a difference in ... Questions regarding my application or the hiring process should be directed to the local Hand and ...

Aveda Institutes

Guest Care Concierge

Chapel Hill, NC

$14.25 - $18.25/hr

Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and ... Meet and exceed performance goals established by the Director of Business Operations * Perform ...

Aveda Institutes

Guest Care Concierge

Chapel Hill, NC · On-site

$14.25 - $18.25/hr

Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and ... Meet and exceed performance goals established by the Director of Business Operations * Perform ...

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Spa Manager Director information

What is the difference between Spa Manager Director vs Spa Supervisor?

AspectSpa Manager DirectorSpa Supervisor
ResponsibilitiesOversees entire spa operations, strategic planning, staff management, budgeting, and customer experienceManages daily spa services, supervises staff, ensures service quality, handles guest concerns
CredentialsTypically requires management experience, certifications in spa therapy, and leadership skillsRequires spa therapy certifications and experience in service delivery
Work EnvironmentExecutive office and spa floor, involved in high-level decision makingFrontline role, directly interacts with guests and staff

The Spa Manager Director focuses on strategic leadership and overall operations, while the Spa Supervisor handles daily service delivery and staff supervision. Both roles require relevant certifications, but the Director's role is broader and more strategic.

What are some common challenges a Spa Manager Director faces in balancing client satisfaction and business performance?

A Spa Manager Director often needs to balance delivering exceptional guest experiences with achieving business goals such as revenue targets and cost control. Managing staff scheduling, maintaining high service standards, and handling guest feedback are daily challenges, especially during peak periods. Additionally, overseeing inventory, marketing promotions, and compliance with health regulations requires strong organizational and leadership skills. Addressing these areas proactively helps ensure both client satisfaction and business success.

What are the key skills and qualifications needed to thrive as a Spa Manager Director, and why are they important?

To thrive as a Spa Manager Director, you need expertise in spa operations, staff management, and customer service, often supported by a degree in hospitality management or a related field. Familiarity with spa management software, booking systems, and knowledge of industry regulations and certifications are typical technical requirements. Exceptional leadership, interpersonal communication, and problem-solving skills help you motivate teams and ensure client satisfaction. These skills are crucial for maintaining high service standards, optimizing business performance, and creating a positive guest experience.

What does a Spa Manager Director do?

A Spa Manager Director is responsible for overseeing all aspects of a spa’s operations, including staff management, budgeting, marketing, and customer service. They ensure that the spa delivers high-quality treatments and services while maintaining a relaxing and safe environment for clients. Additionally, they develop business strategies, supervise hiring and training, manage inventory, and work to maximize profitability and guest satisfaction.
What are the most commonly searched types of Spa Manager jobs in Raleigh, NC? The most popular types of Spa Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Spa Manager Director jobs? Cities near Raleigh, NC with the most Spa Manager Director job openings:
Spa Manager Director jobs near you

Spa Sales Associate

V/O Med Spa - Tejvi Holdings

Holly Springs, NC • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Bonus based on performance

Coordinate Positions: Guest Experience Specialists work closely with the Spa Manager, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, etc.
Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody VIO’s core values and reflect them through their interactions and behaviors. Guest Experience Specialist must continually work to meet guest expectations by responding to guest questions and inquiries, managing the guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the VIO Med Spa brand at the highest level.
Qualifications

  • Professional in appearance
  • Excellent interpersonal and social intelligence
  • Personable and possess the confidence necessary to engage the sales process
  • Friendly, caring, and compassionate
  • Passion for aesthetics and possess the desire to learn more about the industry
  • A desire to continually improve
  • Career-minded
  • Team oriented and willing to do what it takes to help the team succeed
  • Entrepreneurial minded, taking ownership for their tole in the success of the business
  • Goal oriented and driven to achieve
  • Prior Med Spa Experience
  • Work history includes prior Customer Service Training
Major Functions (Primary Duties and Responsibilities):

  • Reflect VIO’s core values in every interaction;
  • Greet guests and answer phone calls;
  • Pamper and serve the guest;
  • Gather accurate guest information and ensure the completion of all necessary forms and paperwork;
  • Schedule guest services; assist in filling openings in schedule, as well as rescheduling guest cancellations;
  • Maintain a clean and tidy work environment and, lobby area;
  • Record and bill treatments accurately and on time, ensuring required discounts, rewards points, and special offers are applied accordingly;
  • Confirm guest appointments and procedures, making sure the scheduled treatments are accurate and booked in a suitable time frame; review all health and Spa policies with guests;
  • Respond to email and voice messages in a timely manner;
  • Provide accurate spa services and treatment information to guests;
  • Use initiative when dealing with guests who have contraindications to find suitable alternatives;
  • Perform general administrative duties, ensuring required information is accurately recorded, maintained and communicated;
  • Maintain retail environment by organizing and replenishing products;
  • Ensure required opening and closing procedures are performed to satisfaction and all daily checklists are completed and recorded appropriately;
  • Demonstrate high levels of guest service and satisfaction by going the extra mile and exceeding expectation;
  • Drive sales and achieve sales targets for promotions, services, and treatment launches;
  • Assist the Spa Manager as directed and carry out reasonable tasks allocated;
Essential Behavioral Characteristics:
Ethical * Positive attitude * Enthusiastic * Team orientation * Self-motivated * Self-directed * Empathetic * Creative * Tenacious * Integrity * Honesty * Trustworthy * Outgoing * Detail oriented * Problem solver * Responsible * Relationship oriented
Essential Skills:
* Organized * Responsive * Adaptive, flexible and able to multi task * Continuous improvement mentality * Effective communication * Time management/self-management Qualifications: * Possess a thorough knowledge of spa services * Have excellent interpersonal skills and customer service orientation * Possess excellent cleanliness and sanitation skills * Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans Physical/Mental Requirements: * Standing for extended periods of time * Ability to lift at least 30lbs * Exposure to blood and bodily fluids * Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills