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Spa Manager Director Jobs in Raleigh, NC (NOW HIRING)

Hand & Stone

Spa Associate

Raleigh, NC

$12 - $14.50/hr

... management roles. * Family Focused: Strike the right work/life balance by making a difference in ... Questions regarding my application or the hiring process should be directed to the local Hand and ...

Aveda Institutes

Guest Care Concierge

Chapel Hill, NC · On-site

$12.75 - $16.50/hr

Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and ... Meet and exceed performance goals established by the Director of Business Operations * Perform ...

Aveda Institutes

Guest Care Concierge

Chapel Hill, NC

$14.25 - $18.25/hr

Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and ... Meet and exceed performance goals established by the Director of Business Operations * Perform ...

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Spa Manager Director information

What is the difference between Spa Manager Director vs Spa Supervisor?

AspectSpa Manager DirectorSpa Supervisor
ResponsibilitiesOversees entire spa operations, strategic planning, staff management, budgeting, and customer experienceManages daily spa services, supervises staff, ensures service quality, handles guest concerns
CredentialsTypically requires management experience, certifications in spa therapy, and leadership skillsRequires spa therapy certifications and experience in service delivery
Work EnvironmentExecutive office and spa floor, involved in high-level decision makingFrontline role, directly interacts with guests and staff

The Spa Manager Director focuses on strategic leadership and overall operations, while the Spa Supervisor handles daily service delivery and staff supervision. Both roles require relevant certifications, but the Director's role is broader and more strategic.

What are some common challenges a spa manager director faces in balancing client satisfaction and business performance?

A Spa Manager Director often needs to balance delivering exceptional guest experiences with achieving business goals such as revenue targets and cost control. Managing staff scheduling, maintaining high service standards, and handling guest feedback are daily challenges, especially during peak periods. Additionally, overseeing inventory, marketing promotions, and compliance with health regulations requires strong organizational and leadership skills. Addressing these areas proactively helps ensure both client satisfaction and business success.

What are the key skills and qualifications needed to thrive as a spa manager director, and why are they important?

To thrive as a Spa Manager Director, you need expertise in spa operations, staff management, and customer service, often supported by a degree in hospitality management or a related field. Familiarity with spa management software, booking systems, and knowledge of industry regulations and certifications are typical technical requirements. Exceptional leadership, interpersonal communication, and problem-solving skills help you motivate teams and ensure client satisfaction. These skills are crucial for maintaining high service standards, optimizing business performance, and creating a positive guest experience.

What does a spa manager director do?

A Spa Manager Director is responsible for overseeing all aspects of a spa’s operations, including staff management, budgeting, marketing, and customer service. They ensure that the spa delivers high-quality treatments and services while maintaining a relaxing and safe environment for clients. Additionally, they develop business strategies, supervise hiring and training, manage inventory, and work to maximize profitability and guest satisfaction.
What are the most commonly searched types of Spa Manager jobs in Raleigh, NC? The most popular types of Spa Manager jobs in Raleigh, NC are:
Spa Manager Director jobs near you
Infographic showing various Spa Manager Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

ASSISTANT SPA MANAGER - APEX

Hand and Stone Massage and Facial Spa

Apex, NC • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Hand & Stone Massage and Facial Spa - APEX (1431 Kelly Rd, Apex, NC 27502) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.
Drive Sales Performance
  • Achieve and exceed membership, retail, gift card, and service sales goals
  • Actively coach the team on conversion and sales behaviors
  • Promote services, upgrades, and current offers with confidence and consistency
  • Support strong performance in call handling and booking conversion

Lead the Front Desk
  • Own daily front desk operations, guest flow, and overall performance
  • Lead, coach, and support the front desk team to consistently meet sales and service goals
  • Drive accountability around membership conversion, booking efficiency, and guest experience
  • Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team
  • Assist the General Manager with daily operational execution
  • Train, onboard, and develop new and existing front desk team members
  • Support reporting, cash handling, and front desk systems
  • Step in as a key leader to maintain consistency and momentum in daily operations

What We're Looking For
  • 1-3 years of leadership experience preferred
  • Strong background in sales, customer service, or performance-driven environments
  • Proven ability to lead, coach, or influence a team
  • Strong communication and interpersonal skills
  • High level of accountability and a solutions-oriented mindset
  • Comfortable in a fast-paced, goal-driven environment
  • Flexible availability including nights, weekends, and holidays
  • Experience with booking systems (Zenoti or similar) a plus

What's in it for You
  • Medical, Vision, Dental, Life Insurance
  • 401K with 5% company match
  • Paid Time Off
  • Service & product discounts
  • Strong support system and people-first culture
  • Growth opportunities within a multi-unit organization

Compensation Package
We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.
Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot-but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can't wait to meet you!
Compensation: $17.00 - $21.00 per hour
At Hand and Stone, Opportunity Knocks
Over 500 locations open across the U.S
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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