Spa Assistant Jobs in Massachusetts (NOW HIRING)

At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.  

The Spa Attendant is essential in creating a seamless and restorative experience for every spa guest. This role supports the team by ensuring every space- treatment areas, locker rooms, and shared facilities- is impeccably maintained through thoughtful cleaning, organization, and a mindful approach to service. They are expected to perform the responsibilities as outlined below, while always reflecting the deepest respect for the guest journey.  

 Pay Rate: $18-$21.00 per hour 

Shift: 3pm to 9pm - weekends a must 

 Job Responsibilities: 

• Guest Experience & Service 

• Greet guests with warmth and professionalism; provide tours of spa facilities upon arrival 

• Engage guests with genuine, courteous and personalized service that reflects Forbes and Mirbeau’s Standards of Excellence 

• Use guest names during interactions and stay informed about spa services and functions to address guest questions 

• Maintain complete discretion and confidentiality for all guests at all times 

• Ensure all guest-facing areas reflect a calm, welcoming and pristine environment 

• Consistently exceed guest expectations through attentive and thoughtful service 

• Facility Cleanliness & Presentation 

• Maintain the cleanliness and presentation of all spa areas, including: 

• Men's locker room(s) 

• Resting areas 

• Fitness room 

• Aqua Terrace 

• Spa treatment rooms 

• Outdoor areas (as applicable) 

• Clear all areas of dirty linen, glassware, and trash promptly 

• Clean and sanitize restrooms, showers, sinks, mirrors and high-touch surfaces as needed 

• Wax and polish surfaces periodically to maintain appearance 

• Ensure spa amenities (saunas, steam rooms, hot tubs, foot pools, fireplaces, etc) are clean and functioning properly 

• Regularly check all areas of the spa for cleanliness and guest readiness 

• Linens & Supplies 

• Deliver fresh, clean linens and guest supplies to locker rooms and towel stations 

• Collect and sort soiled linens into appropriate bins and transport to the proper laundry areas 

• Set up and refresh lounge chairs with towels and pillows 

• Monitor inventory of linen and guest supplies; communicate any shortages to the Spa Director 

• Maintain organized and stocked attendant closets and amenity areas throughout the spa 

• Assist in the Laundry Department as needed 

• Operational Support & Safety 

• Follow all spa cleaning protocols using only company-approved cleaning products  

• Ensure all cleaning tasks meet Forbes and Mirbeau spa facility standards 

• Maintain knowledge of all relevant standard operating procedures (related to the Spa Attendant role) 

• Monitor and immediately report maintenance issues, safety concerns, and guest-related incidents to the Spa Desk or Spa Director- maintaining clear, timely communication 

• Stay current with company policies and resort-wide standards 

• Work cooperatively and professionally with all spa and resort departments and team members 

• General Duties & Expectations 

• Report to work on time in a clean uniform with name tag 

• Complete all required paperwork, documentation and shift tasks accurately 

• Attend all required trainings and team meetings 

• Perform any additional tasks assigned by the Spa Desk or Spa Director 

 Qualifications, Skills & Educational Requirements: 

• Skills & Abilities 

• Ability to learn job duties quickly and follow directions with efficiency 

• Strong organizational skills and attention to detail 

• Capable of working independently as well as collaboratively with a team 

• Effective problem solving and time management skills 

• Positive, calm, adaptable attitude in a fast-paced environment 

• Basic English comprehension and communication skills required (spoken and understood) for team and guest interaction 

• Experience 

• Previous experience in cleaning, housekeeping, or facility upkeep preferred  

• Background in hospitality, spa, or wellness environments is desirable  

• Physical Requirements 

• Must be in good physical health 

• Ability to stand, walk, bend, and move continuously throughout the shift 

• Must be able to lift and carry up to 40 lbs for extended periods as needed 

• Personal Attributes 

• Maintains a clean, neat, professional appearance at all times 

• Warm, courteous, pleasant, and guest-friendly demeanor