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How much do sonitrol jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for sonitrol in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Sonitrol operator?

A Sonitrol operator is a professional who monitors security systems for the Sonitrol company, specializing in audio-based intrusion detection and verification. Their main duties include monitoring alarms, analyzing audio feeds from protected sites, and quickly verifying whether a break-in or emergency is occurring. Upon confirmation of an incident, Sonitrol operators promptly alert law enforcement or emergency responders to ensure a rapid response. They play a critical role in minimizing false alarms and improving security outcomes for businesses and organizations. Operators also provide customer support and troubleshooting for Sonitrol system users.

What are the typical responsibilities of a Sonitrol security system technician?

As a Sonitrol security system technician, your week typically involves installing, maintaining, and troubleshooting electronic security systems such as intrusion alarms, video surveillance, and access control devices. You will often work both independently and as part of a team, coordinating with clients, dispatch, and sometimes law enforcement to ensure systems are functioning optimally. The role also requires detailed documentation of service calls, proactive testing of equipment, and occasional after-hours support for urgent issues. Strong communication skills and attention to detail are essential, as you may also be responsible for training customers on system operation.

What are the key skills and qualifications needed to thrive as a Sonitrol security system technician?

To thrive as a Sonitrol Security Systems Technician, you need strong technical aptitude in electronics, low-voltage systems, and a background in security system installation or maintenance, often supported by relevant certifications such as NICET or manufacturer training. Familiarity with Sonitrol panels, alarm monitoring software, and diagnostic tools is essential for effective troubleshooting and system integration. Excellent problem-solving skills, attention to detail, and clear communication are critical soft skills for working with clients and ensuring system reliability. These skills are vital to ensure accurate system installation, rapid resolution of issues, and customer satisfaction in security-sensitive environments.

What is the difference between Sonitrol vs Security Technician?

AspectSonitrolSecurity Technician
CredentialsTypically requires security system training, certifications in alarm systemsRequires technical training, certifications in security or electronics
Work EnvironmentInstallations, monitoring centers, client sitesOn-site installations, maintenance, troubleshooting
Industry UsageSecurity alarm monitoring and detectionSecurity system installation and repair

Sonitrol and Security Technicians both work in the security industry, often sharing similar certifications and work environments. Sonitrol focuses on alarm monitoring and detection services, while Security Technicians primarily handle installation and maintenance of security systems. Understanding these differences helps clients and job seekers identify the right role or service for their needs.

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Sonitrol jobs near you
Infographic showing various Sonitrol job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 86% Physical, and 14% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Security Systems Technical Support Sun-Thurs 9am to 6pm CST

Interface Systems LLC

Remote

$38K - $48K/yr

Full-time

Re-posted 28 days ago

Job description

Overview

The Level 2 Security Technical Support position exists within Interface's Customer Support Organization centered around Security Lifecycle Support. Interface provides nationally recognizable clients with a diverse bundle of managed communications, networking, and security solutions. A Level 2 Technical Support Agents' functional focus of this role is providing fault isolation, repair, and service restoration while providing first class service for clients. This position plays a key role in enabling a seamless customer-driven support experience for the complex networks being supported.

Business Security services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.

Though paired with Level 1 support teams, this role also engages directly with customers as required. In addition to demonstrating expertise with Business Security device configurations; exceptionally strong written, oral, and customer communication skills are also required. Level 2 Security Support Analysts are required to provide real-time support through various channels including ticket management applications, email, chat, and phone. Key day-to-day functions include supporting security incidents that could not be resolved by the Level 1 support teams. Those cycles range in size and complexity; including everything from single site devices and connectivity diagnosis to broad scale faults and complex configuration changes.

The schedule for this role is Sunday-Thursday, 9:00 AM-6:00 PM CST.

Responsibilities

  • Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.

  • Effectively engages with a diverse internal and external audience. The customer audience includes technical personnel, management, operations, support, and field resources. Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors.

  • Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.

  • Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.

  • Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.

  • Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.

  • Recognize, identify, and prioritize support incidents in accordance with client business requirements, organizational policies, and operational impact.

  • Required to work with cross-functional teams to drive expedient fault isolation diagnosis & resolution. Work with level 1 in the event an incident is escalated. Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.

  • Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business.

  • Act as primary point of contact for Customer and Field Engineer channels for Fire, Business Intelligence, Access Control and Sonitrol lines of business

  • Maintain a thorough understanding of Security fundamentals, associated platforms, devices, and configurations.

  • Manage or assist on assigned projects and program components to deliver services in accordance with established objectives. Coordinate with your support leaders on Microsoft Planner for timely communication and task updates.

  • Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.

  • Analyze open cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting security services, top down. This includes security/video equipment, carrier circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers.

  • Proactively identify and manage problem management by analyzing and applying a logical process of elimination for fault isolation and resolution with repeat incidents. Leverage lessons learned from problem management to propose new or make additions to knowledge articles to increase quality of outcomes and improve incident resolution time.

  • Demonstrate technical proficiency with Fire Systems, Access Control, and all forms of CCTV including but not limited to HikCentral, iVMS..etc.

  • Work schedule flexibility, weekend and off hours support as required.

CORE COMPETENCIES

  • Client Service: Ability to anticipate a client's needs and respond to them in a timely manner.

  • Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of job.

  • Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.

  • Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.

  • Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.

  • Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.

  • Positive Attitude: Embraces change. Develops and accomplishes personal goals.

  • Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.

Qualifications

  • Minimum of 3 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers

  • Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusionis a plus

  • Working and Practical knowledge of low-voltage installation and supportis a plus

  • Honeywell, DMP, and Bosch training and/or certification is preferred

Base range for this role is $25- $29. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

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