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Software Technical Coach Jobs (NOW HIRING)

AutoStore

Software Support Specialist

Denver, CO · On-site

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our ... Educational assistance and professional development programs including mentorship/coaching programs ...

Meta

Software Engineer, Machine Learning

Sunnyvale, CA · On-site

$347K/yr

Meta is seeking a distinguished Software Engineer with deep machine learning expertise to drive ... coach and technical leader * Drive performance improvements across large-scale ML systems by ...

AutoStore System, Inc

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our ... Educational assistance and professional development programs including mentorship/coaching programs ...

Clockwork Systems

Tech Lead - Full Stack

Palo Alto, CA

$180K - $260K/yr

Mentor engineers through design reviews, technical coaching, and career development. * Partner with ... years of software engineering experience, including 2+ years in a technical leadership role.

Clockwork Systems

Tech Lead - Full Stack

Palo Alto, CA · On-site

$180K - $260K/yr

Mentor engineers through design reviews, technical coaching, and career development. * Partner with ... years of software engineering experience, including 2+ years in a technical leadership role.

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How much do software technical coach jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for software technical coach in the United States is $64.33, according to ZipRecruiter salary data. Most workers in this role earn between $57.93 and $72.12 per hour, depending on experience, location, and employer.

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Infographic showing various Software Technical Coach job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $133,808 per year, or $64.3 per hour.

Software Support Specialist

Denver, CO • On-site

AutoStore
See more jobs at AutoStoreexternal

$65K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry's most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore - moving things forward.
The Role:
As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter. Your dedication to proactive problem-solving and ensuring partner satisfaction is essential for maintaining strong relationships and driving success within our partner network.
Key Tasks and Responsibilities:
  • Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.
  • Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules
  • Attend and actively participate in weekly Technical Support Specialist TSS/TSS Lead meetings to stay updated and contribute insights
  • Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
  • Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
  • Ability to create and present training and knowledge sharing materials
  • Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook
  • Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
  • Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution
  • Actively seek new knowledge
  • Apply analytical thinking to break down complex problems
  • Understand and can explain the key elements of AutoStore technology and business model
  • Make relevant knowledge accessible for others
  • Uphold a calm mindset when under pressure and in times of uncertainty
  • Participate in our on-call rotation.
  • Some travel may be required.

Key Qualifications:
  • 4+ years of experience in software technical support, or SaaS application support.
  • Experience troubleshooting web-based applications, cloud platforms, or software products.
  • Familiarity with scripting and log analysis
  • Experience troubleshooting network issues.
  • Knowledge of Analytical Tools for KPI Tracking
  • Knowledge of Case Tracking Tools
  • Experience using AI to build solutions that improve efficiency is a plus.
  • Bachelor's degree in a relevant field

We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
Compensation is expected to be $65,000 - $90,000 USD
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
  • Retirement 401(k) plan with employer match and discretionary profit sharing contribution
  • Educational assistance and professional development programs including mentorship/coaching programs with external industry leaders
  • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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