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Software Support Manager Jobs in Virginia (NOW HIRING)

DPG Solutions LLC

Software Engineer

Herndon, VA · On-site

Support software integration, release management, deployment, and operational troubleshooting. * Follow secure software development practices appropriate for classified and mission-critical ...

DPG Solutions LLC

Software Engineer

Herndon, VA · On-site

Support software integration, release management, deployment, and operational troubleshooting. * Follow secure software development practices appropriate for classified and mission-critical ...

DPG Solutions LLC

Software Engineer

Herndon, VA · On-site

$200K - $325K/yr

Support software integration, release management, deployment, and operational troubleshooting. * Follow secure software development practices appropriate for classified and mission-critical ...

Amentum

Journeyman Software Engineer

Dahlgren, VA · On-site

To enable designing, coding and maintenance of software support tools and models. Primary work ... Comprehensive knowledge in definition and management of software requirements, design, code ...

Pae

Journeyman Software Engineer

Dahlgren, VA · On-site +1

To enable designing, coding and maintenance of software support tools and models. Primary work ... Comprehensive knowledge in definition and management of software requirements, design, code ...

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All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Virginia

Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities in Virginia are hiring for Software Support Manager jobs?

Cities in Virginia with the most Software Support Manager job openings:

Customer Success Manager Jobs

Alexandria, VA • On-site

ClearanceJobs
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about ClearanceJobsexternal

Other

Posted 25 days ago

Job description

Intel Research Analyst Customer Success Manager

The Opportunity NTS is seeking an Intel Research Analyst to serve as a Customer Success Manager (CSM) to support users across various CONUS customer locations. The CSM will support system users in their execution of Intelligence and OSINT tradecraft practices, guiding users through analytical workflows, data inquiries, and research best practices that maximize the efficiencies of the software provided. The CSM will be the primary recipient of user feedback, suggested improvements and functional modifications as reported by the user community, to inform system improvements, and the product roadmap Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

  • Serve as the traveling, customer-facing technical representative for deployed software
  • Support various CONUS customer locations (up to 25% travel).
  • Guide technical and non-technical users through complex Intelligence research workflows and tools
  • Deliver training sessions, workflow demonstrations, and user onboarding
  • Create training materials (manuals, power points, handouts) to support training events
  • Troubleshoot user issues and coordinate fixes with internal engineering teams
  • Document user challenges, best practices, and operational patterns; relay actionable feedback
  • Assist with configurations, updates, and basic operational maintenance as required

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