... customer support of Zenner facing applications. This position will assist in creating software ... Makes sure that backups are managed correctly. Essential Skills and Experience: * IT background in ...
Quick apply
... customer support of Zenner facing applications. This position will assist in creating software ... Makes sure that backups are managed correctly. Essential Skills and Experience: * IT background in ...
Software Support Representative Tier I
Austin, TX · On-site
$16.75 - $21.50/hr
... M system and follows the processes established for CRM use. • All other duties as required ... on support in a professional hardware or software environment. Language Skills Employees are ...
Software Support Representative Tier I
Austin, TX · On-site
$16.75 - $21.50/hr
... M system and follows the processes established for CRM use. • All other duties as required ... on support in a professional hardware or software environment. Language Skills Employees are ...
Production Support Manager
Fort Worth, TX · On-site
... vendor software * Proactively communicates issues to management and development teams as needed ... Manages support ticket backlog and prioritizes effectively to meet client service levels * Owns ...
Production Support Manager
Fort Worth, TX · On-site
... vendor software * Proactively communicates issues to management and development teams as needed ... Manages support ticket backlog and prioritizes effectively to meet client service levels * Owns ...
Client Support Manager
Plano, TX · On-site
$21/hr
GoodLeap is a technology company delivering best-in-class financing and software products for ... Summary: The Client Support Manager works with installers on our platform to ensure we're ...
Client Support Manager
Plano, TX · On-site
$21/hr
GoodLeap is a technology company delivering best-in-class financing and software products for ... Summary: The Client Support Manager works with installers on our platform to ensure we're ...
GoodLeap is a technology company delivering best-in-class financing and software products for ... Summary: The Client Support Manager works with installers on our platform to ensure we're ...
GoodLeap is a technology company delivering best-in-class financing and software products for ... Summary: The Client Support Manager works with installers on our platform to ensure we're ...
... vendor software * Proactively communicates issues to management and development teams as needed ... Manages support ticket backlog and prioritizes effectively to meet client service levels * Owns ...
... vendor software * Proactively communicates issues to management and development teams as needed ... Manages support ticket backlog and prioritizes effectively to meet client service levels * Owns ...
Production Support Manager
Fort Worth, TX · On-site
... vendor software * Proactively communicates issues to management and development teams as needed ... Manages support ticket backlog and prioritizes effectively to meet client service levels * Owns ...
Production Support Manager
Fort Worth, TX · On-site
... vendor software * Proactively communicates issues to management and development teams as needed ... Manages support ticket backlog and prioritizes effectively to meet client service levels * Owns ...
Client Support Manager
Plano, TX · On-site
$21/hr
GoodLeap is a technology company delivering best-in-class financing and software products for ... Summary: The Client Support Manager works with installers on our platform to ensure we're ...
Quick apply
Client Support Manager
Plano, TX · On-site
$21/hr
GoodLeap is a technology company delivering best-in-class financing and software products for ... Summary: The Client Support Manager works with installers on our platform to ensure we're ...
Operations & IT User Support Manager
Austin, TX · On-site
$100K - $130K/yr
Job Summary The job manages a team of professional staff responsible for resolving end user issues regarding hardware, site licensing, software and networking. Manages customer support during the ...
Operations & IT User Support Manager
Austin, TX · On-site
$100K - $130K/yr
Job Summary The job manages a team of professional staff responsible for resolving end user issues regarding hardware, site licensing, software and networking. Manages customer support during the ...
Regional Support Manager
Bedford, TX · On-site
$75K - $85K/yr
As the Regional Support Manager, you'll be responsible for enhancing operational efficiency ... Comfortable using technology, software applications, and reporting tools. * Please note that only ...
Regional Support Manager
Bedford, TX · On-site
$75K - $85K/yr
As the Regional Support Manager, you'll be responsible for enhancing operational efficiency ... Comfortable using technology, software applications, and reporting tools. * Please note that only ...
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
... and software support. The role involves assisting users with computer-related problems ... Incident Management System. • Maintain Personal Computers, printers, monitors, and scanners ...
... and software support. The role involves assisting users with computer-related problems ... Incident Management System. • Maintain Personal Computers, printers, monitors, and scanners ...
Software Engineer
Plano, TX · On-site
Software Support Manager The Software Support Manager leads, develops, mentors, and manages a team of support specialists to ensure exceptional customer service is delivered to clients, while ...
Software Engineer
Plano, TX · On-site
Software Support Manager The Software Support Manager leads, develops, mentors, and manages a team of support specialists to ensure exceptional customer service is delivered to clients, while ...
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
New
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
New
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
IT Support Manager
Odessa, TX · On-site
Provide hands-on support for hardware, software, networking, telecommunications, and banking ... Vendor Management * Coordinate relationships with technology vendors, service providers, and ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
The Software and Operations Support Specialist is responsible for the ongoing support of the company's property management software systems. This role bridges the gap between the operations ...
Software Support Manager information
What does a software support manager do?
A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.
How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?
A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.
What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?
To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.
What is the difference between Software Support Manager vs Software Support Specialist?
| Aspect | Software Support Manager | Software Support Specialist |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Provides technical support, troubleshoots issues, assists customers directly |
| Required Skills | Leadership, communication, technical knowledge, problem-solving | Technical troubleshooting, customer service, product knowledge |
| Certifications | ITIL, CompTIA, relevant technical certifications | CompTIA A+, Microsoft Certified, product-specific certifications |
| Work Environment | Office-based, team management, coordination with other departments | Customer support centers, remote or on-site troubleshooting |
The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.
What cities in Texas are hiring for Software Support Manager jobs?
Cities in Texas with the most Software Support Manager job openings:
Software Support Specialist/Systems Admin.
Addison, TX • On-site
Minol M T R Lp
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Position Summary: The primary focus of this position will be to provide setup, maintenance and ongoing customer support of Zenner facing applications. This position will assist in creating software interfaces to third party vendors and billing providers. It also provides technical support to Zenner based customers.
Assists with the setup, administration and oversight of Zenner’s hosted mesh system. Work directly with IT contractors to make sure that Zenner’s IT needs are met. Monitor mesh systems for issues. Create ways to automate the monitoring of the systems. Assists customers to setup self-hosting systems. Database administration of Postgresql databases. Makes sure that backups are managed correctly.
Essential Skills and Experience:
• IT background in corporate IT systems, Microsoft primarily
• Microsoft Server administrator capabilities
• Previous hosted database experience a plus
• Previous Postgresql experience
• Microsoft SQL experience
• Ability to develop and execute SQL queries a must
• Experience in the AMR industry a plus
• Ability to work with and direct vendors
• Detail oriented
• Ability to document and communicate effectively both in writing and orally
• Ability to read & understand procedures, guidelines
• Java knowledge a plus
Duties and Responsibilities:
Task Percentage of Time
Setting up meshes 10%
Assist in creating software interfaces to third party vendors and billing providers. 10%
Provide setup, maintenance and ongoing customer support of Zenner facing applications. 30%
Analyzing meshes functionality and maintaining systems 20%
Development/documentation of automation techniques and systems 15%
Postgresql administration 5%
Working with IT contractors 5%
All other duties as assigned 5%
Follows all quality procedures, safety policies, Code of Business Ethics and Conduct policy while performing their jobs Continuous across all functions