ZipRecruiter

Log In

1

Software Implementation Manager Jobs in Boston, MA

Benchling

Implementation Manager

Boston, MA · On-site

$92K - $136K/yr

Implementation Managers work with our customers, from small Biotech startups to the largest ... Software Implementation experience, preferably with a SaaS software company. HOW WE WORK Flexible ...

Arcadia

Implementation Manager

Boston, MA

At least 3 years leading account implementation processes in the software or technology arena in ... project management principles, tools and methods; ability to identify and effectively mitigate ...

Arcadia

Implementation Manager

Boston, MA

At least 3 years leading account implementation processes in the software or technology arena in ... project management principles, tools and methods; ability to identify and effectively mitigate ...

Juro

Implementation Manager

Boston, MA · On-site

Sharen Gill, Director of Implementation → Sharen will be on maternity leave from mid-July. During ... Figuring out new software, integrations and troubleshooting workflows isn't your thing - you'd ...

CRM Force

HubSpot Implementation Specialist

Boston, MA · Remote

You will typically manage 15-20 client onboardings and implementation projects simultaneously, working closely with senior consultants and project leads. This is a high-volume, client-facing role ...

next page

Showing results 1-20

All JobsSoftware Implementation Manager JobsSoftware Implementation Manager Jobs in Boston, MA

Software Implementation Manager information

See Boston, MA salary details

$65.2K

$111.8K

$169.5K

How much do software implementation manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for software implementation manager in Boston, MA is $111,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,200.00 and $132,000.00 per year, depending on experience, location, and employer.

What are some typical challenges a Software Implementation Manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are the key skills and qualifications needed to thrive as a Software Implementation Manager, and why are they important?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What is a Software Implementation Manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.
What are the most commonly searched types of Software Implementation jobs in Boston, MA? The most popular types of Software Implementation jobs in Boston, MA are:
What are popular job titles related to Software Implementation Manager jobs in Boston, MA? For Software Implementation Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Software Implementation Manager jobs in Boston, MA look for? The top searched job categories for Software Implementation Manager jobs in Boston, MA are:
Software Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Benchling

Boston, MA • On-site

$92K - $136K/yr

Full-time

Posted 12 days ago

Job description

We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
RESPONSIBILITIES
  • Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
  • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
  • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
  • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
  • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
  • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
  • Understand and document customer pain points, advocate for them internally to influence product changes.
  • Develop and optimize enterprise training programs including written and video collateral.
  • Identify and work with sales on opportunities for account expansion post go-live.

QUALIFICATIONS
Requirements
  • MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
  • At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
  • Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
  • Self-starter with the ability to be successful in a startup environment.
  • Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
  • Ability to travel up to 25% based on customer and project needs.

Bonus if you have:
  • Experience using Benchling, especially if you've been a Benchling administrator.
  • Software Implementation experience, preferably with a SaaS software company.
HOW WE WORK
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.
#LI-Hybrid
#BI-Hybrid
#LI-TD1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Apply