Software Development Jobs in Markham, ON (NOW HIRING)

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus - Creativity - Excellence

We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Position Summary

The Business Analyst plays a key role in our growing team, bridging business needs with technical solutions within the Software Development team. This role is responsible for gathering requirements, analyzing workflows, improving processes, and ensuring that software solutions align with the operational realities of seniors' living, resident care, property management, and all other company verticals.

You will work closely with stakeholders across all departments including Finance, Information Technology, Human Resources and Operations, helping to translate their needs into clear specifications for designers and developers.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with individuals and teams across all level of staff to identify business needs and improvement opportunities.
• Execute appropriate Systems Analysis tools and techniques (interviews, meetings, workshops, observations, data analysis, etc.) to understand current processes and document detailed business and functional requirements.

Process Improvement

• Identify inefficiencies and propose technology-driven solutions that improve staff productivity, resident experience, and/or compliance.
• Support change management by defining process impacts and assisting with rollout planning.

Software Development Collaboration

• Serve as a liaison between business stakeholders and the development team.
• Break down requirements into user stories, acceptance criteria, and backlog items.
• Support sprint planning, backlog management, and functional prioritization.
• Develop test plans and validate features against requirements.
• All other duties as required.

Project Coordination

• Assist with project timelines, scope definition, and risk assessment.
• Track progress of development deliverables and report status to leadership.
• Support user acceptance testing (UAT), training documentation, and release communication.

Data & Reporting

• Partner with data analysts to define reporting needs and data validation requirements.
• Support the creation of dashboards for operational metrics where applicable.

User Support & Training

• Develop training materials and facilitate onboarding for new features or systems.
• Provide second-tier support for system issues and assist in troubleshooting.

Qualifications

Education & Experience

• Bachelor's degree or Diploma in Business, Information Systems, Systems Analysis, Computer Science, or related field.
• 3+ years of experience as a Business Analyst, preferably in property management, healthcare, seniors' living, hospitality, or related industries.
• Experience working with Agile development teams.
• Familiarity with property management systems (PMS), human resource information systems (HRIS), electronic health records (EHR), and/or other major platforms is an asset.
• Written and spoken fluency in both English and French is an asset

Skills & Competencies

• Strong understanding of business process modelling and requirements documentation.
• Excellent communication skills and the ability to translate between technical and non-technical stakeholders.
• Ability to manage multiple priorities and work collaboratively across departments.
• Analytical mindset with strong attention to detail.
• Experience with project tools such as JIRA, Confluence, Visio, or similar.
• Must be bilingual (English/French)

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.