Software Development Manager Jobs in Ketchikan, AK

Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract.

The Yee gu.aa yax xwán Occupancy Specialist (Occupancy Specialist) oversees the application intake and eligibility process including processing of application and ensuring housing eligibility determination in line with all local, state and federal requirements. This position works closely with KIC’s external Asset Management and Compliance team to understand program compliance with all funding and investor requirements.

This position interacts with applicants in person, over the phone and electronically, to gather documentation necessary for application completion and initial and ongoing eligibility, while responding to inquiries about Permanent Supportive Housing (PSH) and housing eligibility requirements. The Occupancy Specialist is readily accessible to applicants and tenants for help with the application process, recertification process, tenant inspections and to answer general questions.

• Provide excellent customer service to both internal and external customers.
• Assess client needs and provides information and/or applications for services.
• Ensures all eligible applicants meet all admissibility requirements for compliance and recertification.
• Monitors property waitlist for each vacancy and ensure property set asides are being met.
• Directly schedules all applicant and tenant appointments, including inspections to meet funding requirements.
• Verifies income and eligibility, notifies applicant of determination following funding requirements.
• Assist with lease up of vacant units, including marketing, mail outs and tracking.
• Assist in the development of necessary verification forms and application materials.
• Ensures all necessary paperwork in files is maintained and that all required documentation is in order.
• Provide direct administrative support as needed, including answering phones, greeting tenants and supporting front desk coverage.
• Makes appropriate referrals for individual client needs.

• High school diploma or GED equivalent.
• One-year experience working with individuals experiencing homelessness, and substance use and behavioral health diagnoses.
• Two years’ experience in public, tribal or assisted housing programs.
• Certified Occupancy Specialist (COS) certification within 6 months of hire.
• A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
• Proof of valid driver's license with acceptable driving record.

• Associates’ degree in Public Administration, Business, or Social Services or related field.
• Three years’ experience in public, tribal or assisted housing programs.
• Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.

Necessary Knowledge, Skills, and Abilities

• Knowledge of regulatory guidelines, HUD Handbook 4350.3, Indian Housing Block Grant (IHBG) and Fair Housing laws.
• Knowledge of administrative protocols, record-keeping and standard office operating systems.
• Knowledge of Housing First Principles and trauma informed care.
• Knowledge of rental assistance and affordable housing programs including, Native American Housing Assistance and Self-Determination Act (NAHASDA), Low Income Housing Tax Credit (LIHTC) and other programs affiliated PSH.
• Ability to comprehend technical documentation such as federal housing regulations and associated policies and procedures.
• Knowledge of the community, social and economic resources available to low income and elderly individuals.
• Ability to draft professional documents, liaison between departments, coordinate effective complex communication, and instructions.
• Ability to problem solve through analyzing and improving workflows in a challenging environment, with limited instruction.
• Ability to verify income, assets, and expenses to determine proper rent levels, maintain eligibility, and recertification.
• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
• Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
• Skills in operating personal computers using a variety of computer software.
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to work independently as well as with teams.