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Software Customer Support Jobs in Massachusetts (NOW HIRING)

Klaviyo

Senior Software Engineer, Customer Agent

Boston, MA · On-site

$133K - $175K/yr

... customer support, commerce, marketing, or customer data software solutions. • Experience with machine learning systems or AI infrastructure. • Experience building multi-tenant or highly ...

Klaviyo

Senior Software Engineer - Customer Agent

Boston, MA · On-site

$133K - $175K/yr

... customer support, commerce, marketing, or customer data software solutions. • Experience with machine learning systems or AI infrastructure. • Experience building multi-tenant or highly ...

Klaviyo

Senior Software Engineer, Customer Agent

Boston, MA · On-site

$133K - $175K/yr

In this role, you'll play a critical part in shaping how autonomous service, AI-driven support, and ... Experience developing customer support, commerce, marketing, or customer data software solutions.

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... software services company focused on elevating every step of the customer experience. From ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... software services company focused on elevating every step of the customer experience. From ...

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Massachusetts

Software Customer Support information

See Massachusetts salary details

$33.3K

$49.5K

$66.6K

How much do software customer support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for software customer support in Massachusetts is $49,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $53,000.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Massachusetts?

For Software Customer Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Massachusetts look for?

The top searched job categories for Software Customer Support jobs in Massachusetts are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,485 per year, or $23.8 per hour.

Office Operations & Customer Support Specialist

TPE Solutions, Inc.

Shirley, MA • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Signing bonus
  • Training & development

Sign-On Bonus Available
 
Location: Shirley, MA
Schedule: Full-Time, On-Site
Hours: Monday – Friday, 8:00 AM – 4:30 PM (flexible)
Salary: $55,000–$70,000 annually (commensurate with experience and qualifications)
 
Learn more about us: www.tpesinc.com
 
Join a Company Where You Make a Difference
 
For more than 25 years, TPE Solutions has earned a reputation as a trusted supplier and developer of specialty thermoplastic compounds and engineered material solutions. As a privately owned company, we pride ourselves on delivering exceptional customer service, technical expertise, and long-term partnerships.
 
We're looking for an organized, motivated, and business-minded Office Operations & Customer Support Specialist to become an integral part of our growing team. Reporting directly to the Company President, this highly visible position offers the opportunity to make a meaningful impact on the company's continued growth and success.
 
Working closely with our manufacturing, logistics, purchasing, and sales teams, you will help ensure the efficient day-to-day operation of the business while serving as a key point of contact for customers and vendors. Every day brings new challenges, opportunities, and the chance to contribute to a collaborative team where your ideas and initiative are valued.
 
What You'll Do
 
  • Process and manage customer purchase orders accurately and efficiently.
  • Forecast customer demand and assist with production scheduling and planning.
  • Work closely with manufacturing to ensure customer orders are produced and shipped on time.
  • Coordinate with logistics providers to arrange domestic and international shipments.
  • Prepare shipping documentation and export paperwork.
  • Monitor inventory levels and maintain accurate records within company databases.
  • Calculate pricing, costs, and profit margins.
  • Determine raw material requirements and coordinate purchasing for production.
  • Respond promptly and professionally to customer and vendor inquiries.
  • Work directly with the Company President to identify and support new business opportunities and continuous improvement initiatives.
  • Assist with administrative projects and other office responsibilities as needed.
 
What We're Looking For
 
  • Associate's degree required (Bachelor's degree preferred).
  • Strong mathematical aptitude and analytical skills.
  • Advanced proficiency in Microsoft Office, especially Excel and Outlook.
  • Excellent organizational and time management abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Strong problem-solving and critical-thinking skills.
  • Outstanding written and verbal communication skills.
  • Friendly, professional, and customer-focused attitude.
  • Ability to work independently while contributing to a collaborative team.
  • Experience with QuickBooks or similar accounting software is highly preferred.
  • Experience with inventory management, purchasing, production planning, or shipping documentation is preferred.
  • Manufacturing, operations, supply chain, or logistics experience is a strong plus.
 
Why Join TPE Solutions?
 
We believe great employees deserve great benefits. We offer:
 
  • Competitive compensation
  • Sign-on bonus
  • Medical and dental insurance
  • 401(k) retirement plan
  • Profit sharing
  • Pension plan
  • Paid time off
  • Annual performance and salary reviews
  • Comprehensive training and ongoing support
  • A stable, growing company with long-term career opportunities
  • A collaborative, team-oriented culture with an open-door leadership philosophy
 
If you're looking for a position where your work matters, your ideas are appreciated, and your career can grow alongside a successful, privately owned manufacturing company, we encourage you to apply.