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Software Customer Support Jobs in Illinois (NOW HIRING)

Servbank

Customer Support Specialist

Champaign, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Watseka, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank, sb Inc.

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Danville, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Danville, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Oswego, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Oswego, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Servbank

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Fin

Manager, Customer Support

Chicago, IL · On-site

$109K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... always-on customer support across the customer journey - from service, to sales, to ecommerce. ... software companies in the world with nearly 30,000 global businesses using our products to ...

Karmak

Associate Customer Support Specialist

Carlinville, IL · On-site

$16.50 - $22/hr

Position Summary The Associate Customer Support Specialist is working towards becoming a Customer ... Good working knowledge of various PC software programs is required; experience with Microsoft ...

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Illinois

Software Customer Support information

See Illinois salary details

$29.6K

$43.9K

$59.1K

How much do software customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for software customer support in Illinois is $43,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Illinois?

For Software Customer Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Illinois look for?

The top searched job categories for Software Customer Support jobs in Illinois are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,907 per year, or $21.1 per hour.

Customer Support Specialist

Servbank

Champaign, IL • On-site

$36K - $42K/hr

Full-time

Re-posted 21 days ago

Job description

Description:

We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails. This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate demonstrates a strong commitment to customer satisfaction, attention to detail, and the ability to multitask in a fast-paced environment.


About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.


Key Responsibilites

  • Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
  • Serve as the first point of contact for clients, providing accurate information about banking products and services.
  • Manage and prioritize the phone support queue to ensure timely assistance.
  • Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
  • Collaborate with internal departments to address complex client needs and escalate issues as necessary.
  • Troubleshoot, research, respond, and provide training on customer service technology and related issues.
  • Manage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution.
  • Maintain up-to-date knowledge of banking policies, procedures, and regulations.
Requirements:
  • Previous experience in banking required.
  • Previous experience in customer service preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving abilities and attention to detail.
  • Proficient with computer systems and customer management software.

EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.