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Software Customer Service Jobs in Florida (NOW HIRING)

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Learns new software quickly * Works well in a team environment * Takes pride in providing exceptional customer service Preferred Qualifications * Customer service experience (home services is ...

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Learns new software quickly * Works well in a team environment * Takes pride in providing exceptional customer service Preferred Qualifications * Customer service experience (home services is ...

CAVH HVAC

Customer Service Representative

Cape Coral, FL · On-site

$14.50 - $19.75/hr

The customer service representative is responsible for the day-to-day execution of releasing ... Proficient in Windows-based software, with basic math skills and strong written and verbal ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Florida?

For Software Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Florida look for?

The top searched job categories for Software Customer Service jobs in Florida are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Scheduler - Customer Service

HI-VAC Air Conditioning Service

Fort Lauderdale, FL • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Scheduler - Customer Service | $22.00 - $25.00 per hour

Pay based on experience +earn performance incentives (Spiffs)

Schedule: Monday-Friday, 8:00am -5:00pm, with occasional overtime during busy seasons.

HI-VAC Air Conditioning Service | Sunrise, FL

For more than 40 years, HI-VAC Air Conditioning Service has proudly served homeowners and businesses throughout South Florida. As a family-owned and operated company, we provide trusted HVAC services in Sunrise, Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, and nearby communities.

Position Overview: HVAC Service Dispatcher / Scheduling Coordinator

As the first point of contact for our customers, this role is essential to delivering an outstanding service experience. You'll coordinate daily technician schedules, communicate with customers, and support our office team to ensure operations run smoothly.

Benefits

  • Medical insurance with the company covering 50% of employee premiums
  • Dental insurance fully paid by the company (HMO and PPO options available)
  • Employer-paid vision insurance
  • Paid time off
  • Six paid holidays each year
  • 401(k) plan with company matching
  • Additional voluntary insurance options

Why Join HI-VAC?

  • Family-owned company with a supportive, team-oriented culture where employees are valued.
  • A+ rating with the Better Business Bureau and a 4.9-star Google rating, reflecting our commitment to exceptional customer service.
  • Recognized with multiple Trane Distinguished Dealer Awards for excellence in customer satisfaction and ongoing technical training.
  • Competitive benefits and opportunities to earn additional bonuses through our Spiff program.

Key Responsibilities:

  • Answer incoming customer calls professionally and efficiently
  • Coordinate and dispatch service technicians based on daily schedules
  • Maintain regular communication with technicians throughout the workday
  • Help ensure service vehicles are properly stocked with necessary materials
  • Assist with parts ordering, inventory management, and warranty processing
  • Prepare estimates and follow up on pending jobs
  • Schedule return visits when ordered parts become available
  • Keep customers updated on appointment times and expected arrival windows
  • Maintain accurate customer records within the company's CRM system
  • Perform additional administrative and office support duties as needed

Qualifications:

  • At least two years of experience in dispatching, scheduling, project coordination, customer service, or a similar administrative role
  • Strong verbal and written communication skills
  • Ability to build positive working relationships with customers and field technicians
  • Experience with data entry, filing, and general office administration
  • Proficiency with Microsoft Office applications
  • Experience using cloud-based CRM software is preferred
  • Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities
  • High school diploma or GED

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Apply