ZipRecruiter

Log In

1

Software Customer Service Jobs in Florida (NOW HIRING)

Western Pest Services

Customer Service Representative

Ruskin, FL · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Enter service-related notes in system software * Provide general marketing information to prospects and customers as requested * Conduct follow-up telephone calls with customers for re-treats ...

King Ocean Services

Customer Service Clerk

Miami, FL · On-site

$15 - $18.50/hr

We are looking for a detail-oriented and customer-focused Cashier / Customer Service Representative ... Proficient in MS Office (especially Excel) and billing/accounting software * Strong communication ...

DSV

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Location: Miami, USA Division: Air & Sea Time Type: Full Time Summary: As a ... Familiarity with Microsoft Office suite and other business software applications. At Will ...

Pella Corporation

Customer Service Representative

Orlando, FL · On-site

$15 - $20.25/hr

Position Overview The Customer Service Representative (CSR) is responsible for providing quality ... Proficiency with Microsoft Office and ability to learn internal software programs and applications ...

previous page

Showing results 41-60

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Florida

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Florida?

For Software Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Florida look for?

The top searched job categories for Software Customer Service jobs in Florida are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Scheduler - Customer Service

HI-VAC Air Conditioning Service

Fort Lauderdale, FL

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Service Scheduler - Customer Service | $22.00 - $25.00 per hour

Pay based on experience +earn performance incentives (Spiffs)

Schedule: Monday-Friday, 8:00am -5:00pm, with occasional overtime during busy seasons.

HI-VAC Air Conditioning Service | Sunrise, FL

For more than 40 years, HI-VAC Air Conditioning Service has proudly served homeowners and businesses throughout South Florida. As a family-owned and operated company, we provide trusted HVAC services in Sunrise, Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, and nearby communities.

Position Overview: HVAC Service Dispatcher / Scheduling Coordinator

As the first point of contact for our customers, this role is essential to delivering an outstanding service experience. You'll coordinate daily technician schedules, communicate with customers, and support our office team to ensure operations run smoothly.

Benefits

  • Medical insurance with the company covering 50% of employee premiums
  • Dental insurance fully paid by the company (HMO and PPO options available)
  • Employer-paid vision insurance
  • Paid time off
  • Six paid holidays each year
  • 401(k) plan with company matching
  • Additional voluntary insurance options

Why Join HI-VAC?

  • Family-owned company with a supportive, team-oriented culture where employees are valued.
  • A+ rating with the Better Business Bureau and a 4.9-star Google rating, reflecting our commitment to exceptional customer service.
  • Recognized with multiple Trane Distinguished Dealer Awards for excellence in customer satisfaction and ongoing technical training.
  • Competitive benefits and opportunities to earn additional bonuses through our Spiff program.

Key Responsibilities:

  • Answer incoming customer calls professionally and efficiently
  • Coordinate and dispatch service technicians based on daily schedules
  • Maintain regular communication with technicians throughout the workday
  • Help ensure service vehicles are properly stocked with necessary materials
  • Assist with parts ordering, inventory management, and warranty processing
  • Prepare estimates and follow up on pending jobs
  • Schedule return visits when ordered parts become available
  • Keep customers updated on appointment times and expected arrival windows
  • Maintain accurate customer records within the company's CRM system
  • Perform additional administrative and office support duties as needed

Qualifications:

  • At least two years of experience in dispatching, scheduling, project coordination, customer service, or a similar administrative role
  • Strong verbal and written communication skills
  • Ability to build positive working relationships with customers and field technicians
  • Experience with data entry, filing, and general office administration
  • Proficiency with Microsoft Office applications
  • Experience using cloud-based CRM software is preferred
  • Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities
  • High school diploma or GED

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Apply