ZipRecruiter

Log In

1

Software Customer Service Jobs in Florida (NOW HIRING)

Donovan Marine

Customer Service

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Proficient computer skills with the ability to learn new software. Education and Experience: * We are a drug free workplace * High school diploma or equivalent. * Customer service experience required

Donovan Marine

Customer Service

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Proficient computer skills with the ability to learn new software. Education and Experience: * We are a drug free workplace * High school diploma or equivalent. * Customer service experience required

Donovan Marine

Customer Service

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Proficient computer skills with the ability to learn new software. Education and Experience: * We are a drug free workplace * High school diploma or equivalent. * Customer service experience required

Spec

Customer Service

Daytona Beach, FL · On-site

$60K - $70K/yr

Working knowledge of computers and software. * The ability to multitask in a fast-paced environment. * Strong organization and communication skills. * Past history in a building materials-related ...

NESCO Inc

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Customer Service Representative / Data Entry Specialist We are looking for a dependable and detail ... Comfortable using computers, Microsoft Office, and various software systems. * Ability to multitask ...

Stepps Towing Service

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

Accurately enter call information into the dispatch software system. * Provide support to the ... Proven experience in data entry and customer service roles. * Demonstrated ability to work ...

New

Service Minds

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Strong computer skills and ability to learn new software * Ability to navigate multiple computer ...

Service Minds LLC

Customer Service Agent

Bradenton, FL · On-site

$17 - $18/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Strong computer skills and ability to learn new software * Ability to navigate multiple computer ...

SERVICE MINDS LLC

Customer Service Agent

Bradenton, FL · On-site

$17 - $18/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Strong computer skills and ability to learn new software * Ability to navigate multiple computer ...

Service Minds, Inc.

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Strong computer skills and ability to learn new software * Ability to navigate multiple computer ...

previous pagenext page

Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Florida

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Florida?

For Software Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Florida look for?

The top searched job categories for Software Customer Service jobs in Florida are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

Donovan Marine

Fort Lauderdale, FL • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 hours ago

Job description

Job Summary 

Are you ready to Join Our Team?  Are you a "great people" person?  Do you enjoy interacting and serving others within a professional setting?  We are looking for a dynamic employee as a CSR to our team. This candidate will have a positive demeanor and excellent skills.   

Responsibilities 

  • Answer inbound calls and emails from our existing clients and build effective customer relationships
  • Work in conjunction with the Outside Sales team to provide quotations and process orders in a timely manner
  • Provide backup & support for other Customer Service members
  • Performs other related duties as assigned, clerical work, assist the IT department with office equipment and troubleshoot

Required Skills/Abilities:  

  • Bilingual Spanish/English preferred
  • Highly motivated with a positive attitude in dealing with customers.
  • Good problem-solving skills and the ability to multi-task
  • Excellent verbal & written communications skills.
  • Proficient computer skills with the ability to learn new software.

 Education and Experience: 

  • We are a drug free workplace
  • High school diploma or equivalent.
  • Customer service experience required
  • Some IT experience w/computer/office equipment a plus  

  Job Type: 

  • Full time
  • 8am to 5pm Monday to Friday
  • 401K matching
  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Paid Time off
  • In person

Apply