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Software Customer Service Jobs in Florida (NOW HIRING)

Spec Corp

Customer Service

Daytona Beach, FL · On-site

$60K - $70K/yr

The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ... Working knowledge of computers and software. * The ability to multitask in a fast-paced environment.

Donovan Marine

Customer Service

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Proficient computer skills with the ability to learn new software. Education and Experience: * We are a drug free workplace * High school diploma or equivalent. * Customer service experience required

Donovan Marine

Customer Service

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Proficient computer skills with the ability to learn new software. Education and Experience: * We are a drug free workplace * High school diploma or equivalent. * Customer service experience required

Spec

Customer Service

Daytona Beach, FL

$60K - $70K/yr

Working knowledge of computers and software. * The ability to multitask in a fast-paced environment. * Strong organization and communication skills. * Past history in a building materials-related ...

NESCO Inc

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Customer Service Representative / Data Entry Specialist Location: Lake Mary, FL Pay: (Based on ... Comfortable using computers, Microsoft Office, and various software systems. * Ability to multitask ...

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Learns new software quickly * Works well in a team environment * Takes pride in providing exceptional customer service Preferred Qualifications * Customer service experience (home services is ...

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Learns new software quickly * Works well in a team environment * Takes pride in providing exceptional customer service Preferred Qualifications * Customer service experience (home services is ...

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All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Florida

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Florida?

For Software Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Florida look for?

The top searched job categories for Software Customer Service jobs in Florida are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service

Spec Corp

Daytona Beach, FL • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

SPEC Building Materials Corporation is recognized as one of the nation’s leading wholesale distributors of the highest-quality building materials, equipment, and products for commercial and residential roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch locations in markets throughout the Midwest, the South, and the Southeastern regions.

The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general sales information and product requirements, pricing, delivery coordination, and more. They are most often the customer’s first point of contact.

Position Responsibilities:

  • Selling building materials to our customers from the customer service counter
  • Maintaining and growing existing customer base through prospecting, sales account development, quoting, and customer follow-up.
  • Sourcing special order items for our contractors.
  • Ensuring all customer sales orders are imputed complete and accurate.
  • Advising customers on inventory levels and pricing.
  • Cash application and reporting.
  • Answering the phone and directing calls.
  • Scheduling and answering questions regarding deliveries for customers.

Position Requirements:

  • Minimum education required: GED or high school diploma.
  • Working knowledge of computers and software.
  • The ability to multitask in a fast-paced environment.
  • Strong organization and communication skills.
  • Past history in a building materials-related industry.
  • Strong math skills.
  • High energy level and a desire to succeed.
  • Additional duties or responsibilities may be required.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Supplemental Pay:

  • Bonus opportunities

Work Location: In person


Required Skills

Minimum education required:

  • GED or high school diploma.
  • Working knowledge of computers and software.
  • The ability to multitask in a fast-paced environment.
  • Strong organization and communication skills.
  • Strong math skill.
  • High energy level and a desire to succeed.

Required Experience

Past history in a building material related industry preferred.

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