ServiceNow Developers (CMDB/ITOM)
Must Have Technical/Functional Skills
As a Senior ServiceNow Developer you will lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging ITSM, ITAM, CMDB and TSOM, with optional exposure to TNI, and a growing focus on NOWAssist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation.
Designs, develops, configures, and supports ServiceNow CMDB and ITOM solutions, including Discovery, Service Mapping, integrations, workflows, and automation to improve data quality and operational efficiency.
Required Skills:
โข ServiceNow CMDB and ITOM development
โข Discovery and Service Mapping implementation
โข Service Now Hardware Asset Management
โข JavaScript, Glide APIs, Business Rules, Script Includes
โข IntegrationHub, REST/SOAP APIs
โข MID Server configuration and troubleshooting
โข Ensure CMDB data quality, reconciliation, and normalization.
โข Working knowledge on Transform maps, Import Sets, Data Modeling and System Integrations
โข ITOM Visibility and Event Management knowledge
โข ServiceNow platform administration
โข Agile/Scrum delivery experience
Roles & Responsibilities
โข Design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, ITAM, CMDB, TSOM, and related platform capabilities.
โข Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and QA use cases.
โข Work closely with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.
โข Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.
โข Coordinate with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.
โข Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.
โข Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.
โข Other duties and responsibilities as assigned.
Experience:
โข Bachelors degree in computer science, engineering, information systems, or a related technical field; masters degree preferred.&n bsp;
โข 5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development in complex, multi-system environments.
โข Demonstrated ability to design and build ServiceNow solutions that support service operations, configuration data, telecom service workflows, and cross-functional business processes.
โข Experience developing maintainable platform logic, workflow automation, data structures, and integrations that connect ServiceNow with upstream and downstream enterprise applications.
โข Experience contributing to technical design decisions, code quality practices, reusable patterns, peer reviews, and delivery standards across a development team.
โข Experience supporting production applications, including release readiness, troubleshooting, monitoring, regression validation, and collaboration with quality assurance or operations teams.
โข Preferred experience applying automation or AI-assisted development practices to improve analysis, testing, documentation, code review, or software delivery efficiency.
Preferred Certifications:
ServiceNow Certified Application Developer (CAD)
Education: Bachelors degree in computer science, engineering, information systems, or a related technical field; masters degree preferred
TCS Employee Benefits Summary
โข Discretionary Annual Incentive.
โข Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
โข Family Support: Maternal & Parental Leaves.
โข Insurance Options: Auto & Home Insurance, Identity Theft Protection.
โข Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
โข Time Off: Vacation, Time Off, Sick Leave & Holidays.
โข Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $90000 - $100000 a year
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