Software Assistant Jobs in Ocala, FL (NOW HIRING)

Description This role demands advanced technical expertise encompassing various facets of networked computers, servers, firewalls, and industrial control systems equipment. Proficiency in configuration, troubleshooting/repair, installation, and maintenance is essential. Responsibilities include providing technical support, delivering customer service, managing computer equipment inventory, overseeing network connectivity, server infrastructure, storage, firewalls, and offering support for PC applications.

Residency Requirement: Must be able to respond to the Ocala Police Department located at 402 S. Pine Avenue within forty-five (45) minutes from the time called by authorized personnel. Examples of Duties Serves as the System Administrator for networks, responsible for analysis, design, configuration, implementation, diagnostics, performance tuning, installation, configuration, repair, maintenance, and upgrade of network including all hardware, application software, operating systems, and peripheral devices.

Manages the Intrusion Prevention System and SIEM including analyzing and configuring reports, alarms, and providing remediation guidance. Perform comprehensive vulnerability assessments and analyze networked devices to identify and address potential security risks. Responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of on-premise application software (varying vendors).

Responsible for installation, configuration, data analysis, repair, maintenance, and upgrade of physical access security systems and servers including hardware, application software, operating systems, and peripheral devices. Serves as a Subject Matter Expert for ensuring compliance with CJIS Security standards. Takes a proactive role in developing and maintaining documentation, ensuring adherence to regulatory requirements.

Assist in developing and maintaining an effective Disaster Recovery plan encompassing all systems for the department, including thorough Disaster Recovery documentation. Maintain backup of mission-critical systems and recovery strategy procedures. Establishes and configures real-time monitoring for all mission-critical devices within the network, ensuring proactive oversight and swift response to potential issues.

Ensures proper change management procedures are followed and backups are made before implementing any changes. Assesses emerging technologies and products, providing insightful recommendations for proactive network security enhancements and strategic expansion, fostering continuous improvement and growth. Develops and maintains comprehensive documentation for the network, encompassing detailed network diagrams that articulate the functionality of all components and their interrelationships.

Responsible for maintaining an accurate inventory of all network server equipment and software ensuring adequate equipment maintenance coverage and software licensing. Ensures accuracy in maintaining an inventory of all network devices, equipment, and software, including coverage for equipment maintenance and compliance with software licensing requirements. Delivers timely and consistent updates on project progress and status, ensuring stakeholders are informed and aligned with the latest developments.

May have to work alternate hours as necessary for the efficient operation of the department. Perform any other related duties as required or assigned. Specific to Ocala Police Department Design, configure, and sustainment of secure, high-performance network environments that enable large-scale data transport, LAN/WAN connectivity and maintenance, application hosting, and hybrid cloud/on-premises connectivity.

Monitor network performance, identify anomalies, and resolve complex Layer 2/Layer 3 routing and switching issues. Coordinate network capacity planning, upgrades, and migrations to meet evolving performance and scalability needs. Maintain network topology diagrams, IP addressing schemes, VLAN assignments, and configuration documentation.

Responsible for on premise storage for tier 1, 2, and 3 systems across a variety of vendors. Application support for on premise and cloud systems to ensure end-to-end system performance and security. Responsible for management of hypervisors and associated machines.

Responsible for data backup strategies across several platforms supporting a 3-2-1 strategy. Interact with user groups and management to define and document requirements for business application software. Assist in the evaluation and implementation of third-party software applications and developments tools where applicable.

Develop/maintain test scripts and conduct through testing of new and modified applications prior to implementation. Provide application and business expertise; to assist in the formulation, implementation and evaluation of system enhancements. Create and maintain complete documentation for data and business models.

Provide support to end users on a variety of issues. Troubleshoot issues with existing or developed systems and work with appropriate resources to resolve them. Provide supervisor with progress/status updates on a regular basis; escalated scheduling delays or other conflicts.

Coordinate the implementation, technical writing and user training activities associated with system changes and/or new system development efforts. Must maintain CJIS compliance in accordance with most current Criminal Justice Information Systems documentation. Subject to on-call rotation and tier 2/3 support in emergent circumstances.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Graduation from an accredited 4-year college with major coursework in Computer Engineering or related field.

Minimum of 4 years of paid experience in administration or management of computer hardware, software, and networking. An equivalent combination of training and professional experience may substitute for educational requirements.Required Certificates, Licenses, and Registrations Must possess a valid Florida Driver's License with an acceptable driving record. CompTIA A+, CompTIA Network+, CompTIA Security+, or CompTIA CSIS

Must carry certifications current switching infrastructure and firewall standards or acquire within 2 years. Current vendors are Cisco (CCNA) and Palo Alto. Supplemental Information SOFTWARE SKILLS REQUIRED 10-Key Advanced Accounting Basic Alphanumeric Data Entry Mastery Contact Management Basic Database Intermediate Enterprise Resource Planning Basic Human Resources Systems Basic Payroll Systems Basic Presentation/PowerPoint Intermediate Programming Languages Intermediate Spreadsheet Intermediate Word Processing/Typing Intermediate ADDITIONAL SOFTWARE SKILLS Good understanding of network protocols and network components.

Experience configuring Windows workstations, Windows Server, network switches, and firewalls. Familiar with relational database administration. Experience with virtual server configuration and management.

Scripting experience in one or more modern languages including Python, BASH, or PowerShell. Ability to physically install desktop computers, printers, servers, and other computer equipment. OTHER SKILLS Knowledge of SONNET and DNP protocols is preferred.

Knowledge of relays and protective systems is preferred. Is motivated, innovative, and results-oriented with a consistent desire to excel. Ability to analyze and interpret data and solve problems.

Works under general supervision with a certain degree of creativity and latitude expected. Recognize, adopt, use, and recommend best practices in security engineering. Ability to communicate effectively, orally and in writing and convey ideas persuasively in a concise, organized, and professional manner.

Possesses good teamwork and project management skills. Ability to establish and maintain effective working relationships with the general public, employees, and public officials. PHYSICAL ACTIVITIES While performing the functions of this job, the employee may be required to: Stand Regulary Walk Regularly Sit Regularly Use hands to handle or feel Regularly Reach with hands and arms Regularly Climb or balance Regularly Stoop, kneel, crouch or crawl Regularly Talk or hear Continuously Taste or smell Continuously WEIGHT LIFT REQUIREMENTS The employee must occasionally lift and/or move: Up to 50 pounds VISION REQUIREMENT Specific vision abilities required by this job may include: Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).

ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Occasionally Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Occasionally Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never Toxic or caustic chemicals (including potential for chemical spills, etc.) Never Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Occasionally Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never Extreme cold (not weather-related, such as freezer, cold storage, etc.) Never Extreme heat not weather-related, such as furnace, kitchen, ovens, etc

where temp is regularly above 100 degrees F) Never Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Regularly Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.) ADDITIONAL INFORMATION Residency Requirement: Must be able to respond to the Ocala Police Department located at 402 S. Pine Avenue within forty-five (45) minutes from the time called by authorized personnel. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).