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Software Assistant Jobs in Hyannis, MA (NOW HIRING)

SNI Technology

IT Support Technician

Plymouth, MA · On-site

$35 - $42/hr

Support Microsoft 365 applications, Windows operating systems, and standard business software. * Assist with laptop, desktop, peripheral, and other IT asset deployments and lifecycle management.

IBSS

Service Desk Support - Level II

Woods Hole, MA · On-site

$60K - $65K/yr

... software. * Assist users in scheduling and monitoring video teleconference calls and support the video equipment during conferences. * Adhere to policies and procedures, and ensure systems, network ...

New

Southcoast Health

Certified Medical Assistant

Wareham, MA · On-site

$21.94 - $28.56/hr

Utilize an Electronic Medical Record (EMR) and other related software to update and/or access ... Successful completion of a Medical Assistant Program, or equivalent medical office practice ...

Southcoast Health

Medical Assistant-Certified

Wareham, MA · On-site

$21.94 - $28.56/hr

Utilize an Electronic Medical Record (EMR) and other related software to update and/or access ... Successful completion of a Medical Assistant Program, or equivalent medical office practice ...

Southcoast Health

Certified Medical Assistant

Wareham, MA · On-site

$18 - $23.25/hr

Utilize an Electronic Medical Record (EMR) and other related software to update and/or access ... Successful completion of a Medical Assistant Program, or equivalent medical office practice ...

Southcoast Health

Certified Medical Assistant

Wareham, MA · On-site

$21.94 - $28.56/hr

Utilize an Electronic Medical Record (EMR) and other related software to update and/or access ... Successful completion of a Medical Assistant Program, or equivalent medical office practice ...

Demo

Executive Administrative Assistant

Plymouth, MA · On-site

The Administrative Assistant facilitates the efficient operation of the assigned department by ... Proficient in Microsoft Office Suite or related software. Excellent organizational skills and ...

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Software Assistant information

What is a software assistant?

Software Assistants are digital tools or programs designed to help users accomplish specific tasks or streamline workflows within software environments. They can range from simple task automation bots to advanced AI-driven virtual assistants that provide support, suggestions, or information. These assistants often integrate with various applications to enhance productivity and reduce manual effort. Examples include voice-activated assistants, chatbots, and scheduling tools. Their main goal is to make using complex software easier and more efficient for users.

What is the difference between Software Assistant vs Software Developer?

AspectSoftware AssistantSoftware Developer
Required CredentialsAssociate degrees or certifications in software toolsBachelor's or higher in Computer Science or related fields
Work EnvironmentSupport teams, administrative settings, or entry-level rolesDesign, develop, and test software applications
Employer & Industry UsageTech companies, IT departments, startupsSoftware firms, tech giants, enterprise IT
Common Search & ComparisonOften compared for entry-level roles or support functionsCompared for development expertise and project roles

The main difference between a Software Assistant and a Software Developer lies in their responsibilities and experience level. Software Assistants typically support development teams with administrative or basic technical tasks, requiring less advanced credentials. In contrast, Software Developers are responsible for creating and maintaining software, often requiring a higher level of education and technical skills. Both roles are essential in the tech industry but serve different functions within the software development lifecycle.

How does a software assistant typically collaborate with software engineers and other team members in a development project?

A Software Assistant often works closely with software engineers, project managers, and QA specialists to support the software development lifecycle. They may assist by managing documentation, tracking bugs or feature requests, preparing reports, and helping coordinate meetings or schedules. Effective communication and organization are key, as the Software Assistant often acts as a bridge between technical and non-technical team members to ensure projects run smoothly. This role provides valuable exposure to various aspects of software development and can be a stepping stone to more specialized technical roles.

What are the key skills and qualifications needed to thrive as a software assistant?

To thrive as a Software Assistant, you need foundational knowledge of software applications, troubleshooting, and basic programming concepts, often supported by a relevant degree or technical certification. Familiarity with help desk software, ticketing systems, and common productivity tools like Microsoft Office or Google Workspace is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude help you effectively support users and resolve issues. These skills ensure efficient technical support, smooth user experiences, and contribute to overall organizational productivity.
What are popular job titles related to Software Assistant jobs in Hyannis, MA? For Software Assistant jobs in Hyannis, MA, the most frequently searched job titles are:
What job categories do people searching Software Assistant jobs in Hyannis, MA look for? The top searched job categories for Software Assistant jobs in Hyannis, MA are:
What cities near Hyannis, MA are hiring for Software Assistant jobs? Cities near Hyannis, MA with the most Software Assistant job openings:
Software Assistant jobs near you
Infographic showing various Software Assistant job openings in Hyannis, MA as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

IT Support Technician

SNI Technology

Plymouth, MA • On-site

$35 - $42/hr

Other

Posted 7 days ago

Job description

IT Support Technician
Hybrid | Plymouth, MN
Contract Opportunity
Pay: $35.00/hr- $42.00/hr
Are you passionate about technology and enjoy helping people solve technical challenges? We're seeking an IT Support Technician to join a collaborative enterprise IT team supporting employees across North America. This is an excellent opportunity for someone with strong customer service skills and a solid technical foundation who enjoys working in a fast-paced Help Desk environment.
This is a newly created position with an immediate need and strong potential for extension.
What You'll Do
As a member of the IT Support team, you'll serve as the first point of contact for employees requiring technical assistance. You'll troubleshoot hardware and software issues, support enterprise technologies, and help ensure a seamless technology experience for end users.
Key Responsibilities
  • Provide first-level technical support for hardware, software, and application issues across multiple office locations.
  • Respond to support requests received via phone, email, chat, walk-up, and ticketing system.
  • Troubleshoot, resolve, and escalate incidents while meeting established service level agreements (SLAs).
  • Document issues, resolutions, and knowledge articles within the IT service management platform.
  • Support Microsoft 365 applications, Windows operating systems, and standard business software.
  • Assist with laptop, desktop, peripheral, and other IT asset deployments and lifecycle management.
  • Support conference room and audio/visual technology for meetings and events.
  • Participate in software and hardware rollouts, upgrades, and deployment projects.
  • Develop user guides, FAQs, and technical documentation for end users.
  • Participate in a rotating after-hours on-call support schedule.

Required Qualifications
  • At least 1 year of hands-on IT Help Desk or Technical Support experience.
  • Strong customer service and communication skills with the ability to support users at all levels, including executive leadership.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Familiarity with Microsoft administration tools such as Exchange Online, Microsoft 365 Admin Center, and Azure.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong documentation and organizational skills.
  • Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and professionalism.

Preferred Qualifications
  • Experience with Microsoft Intune, Windows Autopilot, or other endpoint management solutions.
  • Knowledge of SCCM or similar endpoint management tools.
  • Experience supporting Active Directory (users, groups, group policy).
  • Experience using ServiceNow or another IT Service Management (ITSM) platform.
  • Familiarity with ITIL concepts, project support, or change management processes.
  • Bachelor's degree in Computer Science or a related technical discipline.

Schedule & Work Environment
  • Hybrid schedule with 3-5 days onsite in Plymouth, MN.
  • Monday-Friday, 7:00 AM-3:00 PM (Central Time).
  • 40-hour work week.
  • One-week monthly after-hours on-call rotation.
  • Must be able to occasionally lift equipment weighing up to 50 pounds.
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