Soft Skills Training Manager Jobs (NOW HIRING)

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Regular Full Time OM-B Redwood, Baltimore, MD, US

Salary Range: $70,493.00 To $88,117.00 Annually

Salary range: $70,493-$88,117

Goodwill Industries of the Chesapeake is seeking a Skills Training Manager to lead workforce development programs that prepare individuals for careers in healthcare, skilled trades, transportation, hospitality, childcare, customer service, and other high-demand industries.

This role oversees a team responsible for recruitment, career navigation, training coordination, and participant support, helping individuals gain industry-recognized credentials, employment opportunities, and long-term career success.

The ideal candidate combines strong leadership skills, workforce development expertise, and a passion for helping people overcome barriers to employment.

• Lead day-to-day operations of workforce training programs from recruitment through credential attainment and job placement
• Oversee program schedules, training cohorts, participant enrollment, and training logistics
• Ensure compliance with grant requirements, contracts, funding sources, and organizational policies
• Monitor program outcomes including enrollment, retention, completion, credential attainment, and employment results
• Maintain accurate participant records, reporting, and program data integrity
• Supervise and develop a team of Intake Specialists, Career Navigators, Skills Instructors, and other workforce development staff
• Establish performance expectations and accountability standards
• Foster a participant-centered culture focused on engagement, support, and continuous improvement
• Coach staff on case management, interviewing, participant assessment, and barrier reduction strategies
• Serve as the primary liaison with training providers, educational institutions, and industry partners
• Research labor market trends and workforce needs to identify new training opportunities
• Recommend improvements and new credentialed programs based on employer demand and participant needs
• Collaborate with organizational leadership to strengthen career pathway, job readiness, and reentry programming
• Assist with budget planning and resource allocation
• Monitor program revenues and expenses
• Prepare reports on program performance, participant outcomes, and operational effectiveness

• Bachelor's degree in Education, Social Sciences, Human Services, or a related field
• Three years of workforce development, adult education, training, or career services experience
• Three years of supervisory or management experience in a human services environment
• Knowledge of workforce development systems, career pathway models, adult learning principles, and workforce funding requirements
• Demonstrated commitment to helping individuals achieve employment and career success

• Experience managing grant-funded workforce development programs
• Strong relationships within local workforce, education, or employer communities

• Strong team leadership and staff development abilities
• Knowledge of adult learning principles and instructional best practices
• Experience working with individuals from diverse backgrounds and barriers to employment
• Strong presentation, communication, and relationship-building skills
• Ability to analyze data, identify trends, and improve program performance
• Creative problem-solving and strategic thinking abilities
• Proficiency with Microsoft Office and data management systems

Directly supervises a team of approximately 8-10 workforce development professionals, including Intake Specialists, Career Navigators, and Skills Instructors.

• Up to 25% travel
• Personal vehicle required
• Occasional local and regional travel throughout Goodwill's service area

At Goodwill Industries of the Chesapeake, you'll help individuals gain the skills, credentials, and confidence needed to build sustainable careers.

• Mission-driven work with measurable community impact
• Leadership role with growth opportunities
• Collaborative and innovative workforce development team