Social Service Program Analyst Jobs (NOW HIRING)

Department: Solutions, Services, and Capabilities (SSC)

Job Status: Full Time (40+ hrs.)

FLSA Status: Exempt

Reports To: Sr. Technical Director, MAP

Work Schedule: Monday – Friday (core hours 9am-3pm)

Amount of Travel Required: <20%

Work Location: Client Site

Citizenship Status: U.S. Citizen

Clearance: TS/SCI w/Poly

Global Skills X-Change (GSX), a veteran-owned small business, is a leading authority in delivering professional development and workforce management services and solutions to equip organizations with the tools and capabilities to adapt to rapid change. With a special expertise in designing, maintaining, and managing professional credentialing programs, nobody is better positioned to help employers deliver skilling, reskilling and upskilling solutions in an evolving workplace. Our culture is one of innovation rooted in diversity, equity, and inclusion. Our team of Ph.D.- and Masters-level researchers, Industrial/Organizational (I/O) psychologists, MBAs and talent development professionals tackle today's most complex human capital and learning and development problems with rigor and creativity - while maintaining some of the highest client satisfaction and reputation scores in the industry. Your work at GSX will provide a lasting impact as you ensure organizations are equipped to excel in the face of change.

The Program Analyst for the Certified Department of Defense All-Source Analysis (CDASA) Professional Certification Program provides certification subject matter expertise, guidance, and advice to the government client in support of program activities. The Program Analyst oversees program taskings in direct support of the CDASA Program Manager, leads CDASA certification program strategic communications initiatives, and develops appropriate and compliant content for all certification program documents, and websites. Requires an active TS/SCI clearance with a Counterintelligence polygraph.

• Advise the government Program Manager for the CDASA Professional Certification Program on program activities, communications, and taskings. Prepare for and participate in certification program meetings and other activities. 20%
• Manage CDASA program taskings, maintain the master task tracker tool, and provide weekly and monthly status update to the Program Manager. 20%
• Guide development of CDASA Certification Program policy and operating procedures. Integrate with the CDASA Program Management Office to ensure seamless and efficient operational processes related to delivery of the certification exam. 20%
• Oversee program design, development, implementation, evaluation, and updates for current and emerging CDASA certification programs, to include updating program processes, policies, documents, and websites. 10%
• Provide certification and accreditation subject matter expertise to the CDASA Governance Council. 10%
• Ensure compliance with government and National Commission for Certifying Agencies (NCCA) accreditation standards. 10%
• Prepare presentations, spreadsheets, and other graphical products to support CDASA program activities. 10%

• Five (5) or more years of experience providing program support in the DoD and/or Intelligence Community, specifically using consulting and interpersonal skills to develop relationships and networks in support of program goals.
• Four (4) years of experience working alongside Subject Matter Experts (SMEs) within the Department or Defense and/or the Intelligence Community.
• Four (4) years of experience as a program analyst, management analyst, or similar role providing business operations support to include oral and written communications.
• Experience developing training materials, analyzing data, using databases, and creating project reports.
• Knowledge of certification program standards, assessment instruments, training needs, survey design, and high-stakes assessments.
• Excellent communication, interpersonal, organizational, time management, and report writing skills.
• Understanding of certification programs and applications to help organizations share and manage content (such as SharePoint and OneDrive).
• Proficient in Microsoft Office Suite products.

• The Program Analyst’s work schedule is directed by the CDASA government lead. Current working conditions are:
  • The government client provides a standard on-site office workspace environment at Defense Intelligence Agency (DIA) Headquarters (HQ) on Joint Base Anacostia Bolling (JBAB).
  • The on-site workspace includes all resources needed to perform all required functions. Work is conducted during normal daytime work hours (7am to 5pm).
• The Program Analyst currently works two days on-site at DIA HQ, with access to the unclassified Non-Secure Internet Protocol Router Network (NIPRNet), the Secure Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).
• The Program Analyst currently works three days remotely from home using GSX-dedicated communications and government-provided access to email and chat capability (via Microsoft Teams).
• This work schedule is authorized by DIA and the CDASA Program Manager and is subject to change as directed by the client.
• Travel is possible but current requirement is minimal.
• Institute for Credentialing Excellence Credentialing Specialist Certificate (preferred).

• Bachelor’s degree from an accredited university.

GSX is an equal opportunity employer and is dedicated to seeing all qualified applicants for our job vacancies. We recruit, employ, train, compensate, and promote without regard to age, race, traits historically associated with race (including hairstyles), color, national origin, ancestry, religion, sex (including sexual orientation, transgender status and gender identity), pregnancy, marital status, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws.

This position requires an active U.S. Secret Security Clearance. Applicants must be U.S. citizens and must maintain the required clearance throughout the duration of employment.