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Social Service Intake Worker Jobs (NOW HIRING)

City of New York

INTAKE WORKER

Brooklyn, NY · On-site

$70K - $80K/yr

... Intake Workers who will: -Interact with the various communities DHS serves to keep residents ... social service referrals. -Maintain liaison with various community shelters to convey shelter ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$70K - $80K/yr

... Intake Worker who will: -Interact with the various communities DHS serves to keep residents ... social service referrals. -Maintain liaison with various community shelters to convey shelter ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$70K - $80K/yr

... Intake Worker who will: -Interact with the various communities DHS serves to keep residents ... social service referrals. -Maintain liaison with various community shelters to convey shelter ...

husadayforce

Intake Worker

New York, NY · On-site

Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You'll Do As part of New York City ... As Intake Worker, you'll assess all new clients for program eligibility, answer and respond to ...

husadayforce

Intake Worker

New York, NY · On-site

Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You'll Do As part of New York City ... As Intake Worker, you'll assess all new clients for program eligibility, answer and respond to ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the ... Interview families within the various communities and issue social service referrals. Attend onsite ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the ... Interview families within the various communities and issue social service referrals. Attend onsite ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$50K - $60K/yr

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the ... Interview families within the various communities and issue social service referrals. Attend onsite ...

husadayforce

Intake Worker

New York, NY · On-site

Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You'll Do As part of New York City ... As Intake Worker, you'll assess all new clients for program eligibility, answer and respond to ...

husadayforce

Intake Worker

New York, NY · On-site

Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You'll Do As part of New York City ... As an Intake Worker, you'll assess all new clients for program eligibility, answer and respond to ...

HELP USA

Intake Worker

Bronx, NY · On-site

$23.45/hr

Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You'll Do As part of New York City ... As an Intake Worker, you'll assess all new clients for program eligibility, answer and respond to ...

Salvation Army

Intake Worker

Tucson, AZ · On-site

Able to handle crisis/emergency situations or services for the homeless and to utilize crisis ... Other duties as assigned by the supervisor as it relates to the position of Intake Worker PHYSICAL ...

The Salvation Army

Part-Time Intake Worker

Wausau, WI · On-site

The Part-Time Intake Worker will provide support to the Wausau Corp Director by providing ... Supervises volunteers and community service workers, when assigned. Education: High school diploma ...

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Social Service Intake Worker information

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How much do social service intake worker jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for social service intake worker in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What is a social service intake worker?

Social Service Intake Workers are professionals who serve as the first point of contact for individuals seeking assistance from social service agencies. They assess clients' needs, gather relevant information, and determine eligibility for various programs and services. Intake workers play a crucial role in connecting clients to appropriate resources, ensuring they receive timely support. They often work with vulnerable populations and must maintain confidentiality, empathy, and strong communication skills.

How does a social service intake worker typically collaborate with other professionals to support clients?

Social Service Intake Workers frequently work as part of a multidisciplinary team, collaborating with case managers, counselors, healthcare providers, and community organizations. They gather initial client information and assessments, then communicate findings and recommendations to relevant team members to ensure clients receive appropriate services. Strong communication and organizational skills are essential, as intake workers often coordinate referrals, follow up on client progress, and participate in team meetings to discuss cases and service plans.

What are the key skills and qualifications needed to thrive as a social service intake worker, and why are they important?

To thrive as a Social Service Intake Worker, you need a background in social work or human services, strong interviewing skills, and often a related degree or certification. Familiarity with client management software, case documentation systems, and sometimes knowledge of local regulations is important. Excellent communication, empathy, and cultural sensitivity are crucial soft skills for building trust with clients and assessing their needs. These skills ensure accurate client assessment, effective resource allocation, and compassionate support for individuals seeking assistance.

What is the difference between Social Service Intake Worker vs Case Manager?

AspectSocial Service Intake WorkerCase Manager
CredentialsHigh school diploma or bachelor’s degree in social work or related fieldBachelor’s degree often required; some roles prefer master’s in social work or related field
Work EnvironmentInitial client assessments, intake interviews, and referral servicesOngoing client support, service planning, and resource coordination
Employer & IndustryNonprofits, government agencies, healthcare organizationsSocial service agencies, healthcare providers, community organizations

While both roles involve working with clients in social services, Social Service Intake Workers primarily handle initial assessments and referrals, whereas Case Managers provide ongoing support and coordinate services. The roles often overlap but differ mainly in scope and responsibilities.

What cities are hiring for Social Service Intake Worker jobs?

Cities with the most Social Service Intake Worker job openings:

What states have the most Social Service Intake Worker jobs?

States with the most job openings for Social Service Intake Worker jobs include:

What are popular job titles related to Social Service Intake Worker jobs?

For Social Service Intake Worker jobs, the most frequently searched job titles are:

Infographic showing various Social Service Intake Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,660 per year, or $22.9 per hour.

INTAKE WORKER

Brooklyn, NY • On-site

City of New York
Public Administration • 10K+ employees
Learn more about City of New Yorkexternal

$70K - $80K/yr

Full-time

Re-posted 20 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description

Company Description
Job Description
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services is recruiting three (3) Community Associates to function as an Intake Workers who will:
-Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
-Interview families within the various communities and issue social service referrals.
-Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
-Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.
-Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports that would share information in relation to shelter placements.
-Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superiors.
-Maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.
COMMUNITY ASSOCIATE - 56057
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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